BMW of San Rafael

Great work BMW San Rafael There are a lot of auto shopping choices in the Bay Area, we tried BMW San Rafael, met Victor who listened to our needs, set us up with our options an There are a lot of auto shopping choices in the Bay Area, we tried BMW San Rafael, met Victor who listened to our needs, set us up with our options and made this the most comfortable auto purchase/lease ever! Two cups of coffee and we were off with a new hybrid which worked for us as we have gone solar at our home. We LOVE our car and am pleased with BMW San Rafael and especially Victor who made the experience fun, accurate and comfortable. More

Thank you so much Robert Stephens! BMW of San Rafael and especially my Service Consultant Robert Stephens, are all a 10 in my book. Robert takes such great care of me each time I go in BMW of San Rafael and especially my Service Consultant Robert Stephens, are all a 10 in my book. Robert takes such great care of me each time I go in for service on my 535i. Great communication and personal customer service is very important to me and he always delivers! Thank you Robert! Dave Hutton More

Excellent service at BMW of San Rafael As I always experience at BMW of San Rafael, outstanding service. Tom Smith was able to look at my issue immediately, diagnosed and repaired. No issue As I always experience at BMW of San Rafael, outstanding service. Tom Smith was able to look at my issue immediately, diagnosed and repaired. No issues, no surprises. Excellent! More

Another Amazing Service by Tim Price My husband and I have owned multiple BMW's and I have always enjoyed working with Tim Price in your service department. After another great experienc My husband and I have owned multiple BMW's and I have always enjoyed working with Tim Price in your service department. After another great experience with Tim recently, my husband reminded me of an anecdote which illustrates the benefit your service organization offers to the rest of your operation. I had decided to upgrade my X535d, and we started looking at various cars. My husband encouraged me to consider an Audi, but reminded me that I told him "No, I want a BMW so Tim Price can take care of it" and the Audi alternative was dropped - eventually we bought a 640i from Howard Marks (who my husbands service advisor Jacqui had recommended). Without your wonderful service team, and especially Tim Price we may have ended up with some other car (the 640i is great). I just wanted to take a minute to underscore how much we appreciate your service team and how Tim Price helped us decide to buy a car from your dealership. B Hall More

Forever client My experience with BMW San Rafael has been an experience that I never expected. The professionalism, care and follow thru was fantastic and has made My experience with BMW San Rafael has been an experience that I never expected. The professionalism, care and follow thru was fantastic and has made me a forever and loyal client. I am eternally grateful for the way my car situation was handled and my report card back is a perfect score. I want to thank Greg and the service dept for all their hard work and efforts. More

Luis Chinchilla is the best!!! I was amazed at how easy Luis made it to purchase a used car! Luis was incredibly easy to communicate with over texts and had everything ready for me I was amazed at how easy Luis made it to purchase a used car! Luis was incredibly easy to communicate with over texts and had everything ready for me when I arrived so I could get paperwork done quickly. I wish everyone could have such a quick and easy experience purchasing a car at a dealership! The frosting on top was that my car was delivered to me at no extra cost :) More

Progessionsl and knowledgeable people who treat one with cou I have leased several BMW's from your dealership each time dealing with Jim Leavitt, He is very easy to deal with and makes the process work seamless I have leased several BMW's from your dealership each time dealing with Jim Leavitt, He is very easy to deal with and makes the process work seamlessly. He is knowledgeable and. competent and I wouldn't deal with anyone' else. Gary T Ragghianti More

Outstanding! Bought 2 BMWs from Jim Leavitt Bought our second BMW from Jim Leavitt who is outstanding at BMW of San Rafael. Both transactions were very easy - Jim is easy to do business with, an Bought our second BMW from Jim Leavitt who is outstanding at BMW of San Rafael. Both transactions were very easy - Jim is easy to do business with, and does exceptional deals for his customers. We've both bought a car from the lot and done a European delivery - Jim handled both with aplomb. Jim was able to match (and beat) deals from other dealers in the Bay Area. He is very clear about pricing and transactions. I wouldn't hesitate to recommend buying a BMW from Jim Leavitt at BMW of San Rafael, in fact I'd go out of my way to recommend him. More

VERY DISSAPOINTING TO BE MISINFORMED When I purchased my series 4 I was informed by the Sales Agent that if I purchased Dent Protect, it will help keep my car in pristine form and that I When I purchased my series 4 I was informed by the Sales Agent that if I purchased Dent Protect, it will help keep my car in pristine form and that I should bring it in every year for scratches and small dents. A year later, when I am trying to repair my car for minor scratches and small dents, I find out (and after reading the fine print) that Dent Protect has so many exclusions, that none of my dents fall within the protection I purchased. Dent Protect protection does not cover any scratched or any dents where the paint was removed or dents with scratches, etc. etc.. Not many dents can fall into this category! Hence, I was essentially sweet talked into purchasing an $864.00 protection that I will likely never use. More importantly, I feel that I was completely Misinformed! Very Disappointing! More

Break-in service for 2017 M3 and took care of other details Great service from Tom and team. New M3 was in for the 1200 mile break-in service. Then went above and beyond chasing down a door seal squeak and a Great service from Tom and team. New M3 was in for the 1200 mile break-in service. Then went above and beyond chasing down a door seal squeak and a rattle which is completely rectified. Also appreciate the proactive work on doing the recall for the rear brake shields. Thank you! More