BMW of San Rafael

Superb service as always! Used them and their previous named companies for 40 years. Outstanding service. Everything explained, car on time, came back not just cleaned but deta Used them and their previous named companies for 40 years. Outstanding service. Everything explained, car on time, came back not just cleaned but detailed, terrific loaner, courteous and knowledgeable staff. Why go anywhere else for BMW service? More

Be Careful Leaving Your Car with these Guys! I have repeatedly found that the service is slow and extremely expensive. After my last service their “crack team” actually damaged my car in the lot I have repeatedly found that the service is slow and extremely expensive. After my last service their “crack team” actually damaged my car in the lot (requiring significant repair) and a mystery “check engine light” appeared after they “cared” for my car and upon my return. THey did not notify me to tell me of the damage nor the light being on and thought I’d not notice and just drive away... Shady! After notifying management I was then asked to pay $2000 to fix the “check engine light warning” and the dealership took no responsibility for their blunder. Therefore I will NEVER do business with BMW of San Rafael again and I urge you to exercise caution dealing with this dealership. More

Very helpful and painless process These folks know how to make a purchase of a vehicle as easy and enjoyable as possible. They moved the process along swiftly and efficiently and befor These folks know how to make a purchase of a vehicle as easy and enjoyable as possible. They moved the process along swiftly and efficiently and before you know it I was driving off in a new vehicle. The experience as a whole was one of the more refreshing takes of buying a vehicle at a dealership. I would strongly recommend these folks next time you’re in the hunt for your dream car. More

Kevin Moran We have stopped by a few times over the years and are pretty sure Kevin assisted us with a test drive about 2 years ago. Each time we just weren't r We have stopped by a few times over the years and are pretty sure Kevin assisted us with a test drive about 2 years ago. Each time we just weren't ready to part with our workhorse, a 2001 330i. It just runs and runs and runs... and it wasn't until it hit 218k miles that we started thinking next year "might" be the year. Fast forward tp leaving Target today when Kevin came into the picture and showed us a few cars when we found one that caught our eye. Kevin was able to get us a rockin' price that worked for us and the rest is history. We really appreciate the patience he and Gary Crockett had with us - they both were awesome!!! No pressure, easy to work with and super personable - we couldn't have asked for more. Many thanks to both of you and Rommel Flores too. More

Great service from Tim Price and BMW San Rafael Another satisfying experience. Tim listens well, is thorough, and ensures all items are addressed in a timely fashion. It's a pleasure to work with Another satisfying experience. Tim listens well, is thorough, and ensures all items are addressed in a timely fashion. It's a pleasure to work with these folks. More

Great sales team. This has been our second purchase at BMW of San Rafael. We worked with Kevin Moran this time and he was very professional, patient, knowledgeable, and This has been our second purchase at BMW of San Rafael. We worked with Kevin Moran this time and he was very professional, patient, knowledgeable, and worked efficiently to locate and have our model picked out in a matter of 2 days. I would highly recommend this dealership and contacting Kevin in sales to anyone in the market for a BMW. More

Great Customer Service The brakes on my 2013 328 was making an odd noise. The problem was diagnosed (worn pads) and fixed within a few hours. On my bill I saw that they had The brakes on my 2013 328 was making an odd noise. The problem was diagnosed (worn pads) and fixed within a few hours. On my bill I saw that they had also done a vehicle inspection and topped off all fluids. Plus they washed my car! What an unexpected and wonderful treat! More

Service at BMW of San Rafael Tim Price is ALWAYS such a pleasure to deal with. He gives me his good advice, full attention and keeps me informed throughout the service process. Tim Price is ALWAYS such a pleasure to deal with. He gives me his good advice, full attention and keeps me informed throughout the service process. His communication is excellent. His follow up is superb and I continue to come back to the BMW of San Rafael service department because of my confidence in Tim. B. Goldberg More

Excellent, friendly service We had a very good experience purchasing our new car. Kevin Moran was professional and provided excellent service. He followed up after our purchase t We had a very good experience purchasing our new car. Kevin Moran was professional and provided excellent service. He followed up after our purchase to see if there was anything additional he could do for us and to make sure we were satisfied.with our car. We enjoyed working with him and the finance manager, Gary Cooper, as well. More

Great experience Kevin was very knowledgeable about the cars and great to work with. He was able to get me a good price on a 2017 440i x drive and we would definitely Kevin was very knowledgeable about the cars and great to work with. He was able to get me a good price on a 2017 440i x drive and we would definitely recommend. Ben More