BMW of Rochester Hills

Love my 2018 540xi David was a pleasure to work with. Traded in a 528xi after ten years, enjoyed every aspect of ownership. Ordered my new car from David who was prompt David was a pleasure to work with. Traded in a 528xi after ten years, enjoyed every aspect of ownership. Ordered my new car from David who was prompt and professional in answering my questions and addressing concerns. Highly recommend working with David and BMW of Rochester Hills. Also want to thank Wayne Youngblood, a true professional... More

Addicted Entering into my second lease with Dave and the BMW team IN Rochester Hills. They welcomed me to the BMW experience 3 years ago and I’m officially add Entering into my second lease with Dave and the BMW team IN Rochester Hills. They welcomed me to the BMW experience 3 years ago and I’m officially addicted. They were able to work out creative deals and took care of me through the lease pull ahead process. Moreover and admittedly I can be overbearingly demanding and Dave has mastered the art of acknowledging my reasonable requests and professionally / diplomatically educating me on those requests that are unrealistic. He has my trust and my future business. More

Nice client advisor Was very nice to me and called me said that why don't you speak with your parents and setup a appointment if they have time and I can meet you and you Was very nice to me and called me said that why don't you speak with your parents and setup a appointment if they have time and I can meet you and your father and make sure the 2018 BMW M550I XDrive is the right vehicle for you and said I can give you a an aggressive price for and explained me every feature and what does it for example the remote parking feature and he told me that it will the park the car for you so you don't have to do it More

Tonya Murray is terrific! BMW made an offer that was tough to deny, but my wife was worried about the payments. Tonya went to work for us over a couple of days. Our payments BMW made an offer that was tough to deny, but my wife was worried about the payments. Tonya went to work for us over a couple of days. Our payments are where we need them and my wife could not be happier with her new car. More

David Griffin knows his cars! Dave was very responsive and helpful throughout the process (this is my second BMW working with him). He knows the vehicles very well and takes the ti Dave was very responsive and helpful throughout the process (this is my second BMW working with him). He knows the vehicles very well and takes the time to go through features on delivery. He is accessible for questions any time I have called or emailed, and was a delight to work with. More

Very good customer service I have purchased a car in 2010 from Frank and 2 days ago have traded and purchased another BMW again from Frank. He is a fantastic person to deal with I have purchased a car in 2010 from Frank and 2 days ago have traded and purchased another BMW again from Frank. He is a fantastic person to deal with and took a lot of time to explain things which is what I liked most. He didn't rush me into a deal, but rather allowed me to think about a decision and walked me through couple options. Would give him a 6 star rating if it were available. Bought the car the same day. Great work from Frank and will be purchasing another BMW from him in the future. More

Overall a simple, easy, and a high level of customer service They had the highest level of customer service. I had a very busy schedule with work, and they worked around it to my convenience. We closed at almost They had the highest level of customer service. I had a very busy schedule with work, and they worked around it to my convenience. We closed at almost 9:15pm! David was very knowledgeable and helped select the perfect car that fit all my needs. Thank you! More

Good Service. Good Knowledge & support Frank is good with BMW knowledge. He explained / reviewed with each of us separately and gave detail functional aspects of each unit of/inside BMW. Up Frank is good with BMW knowledge. He explained / reviewed with each of us separately and gave detail functional aspects of each unit of/inside BMW. Up to point and won't waste time with other stuff. More

Eric is not a dealer, he acts like your friend. My first visit to Eric's office goes back to almost a year ago. I really liked talking with him to find a car, since his behavior was totally differen My first visit to Eric's office goes back to almost a year ago. I really liked talking with him to find a car, since his behavior was totally different than a normal dealer. Dealers do their best to sell a car to you by pushing you for different options and calling back different times. This makes most buyers uncomfortable since they know there is a catch when a dealer calls you or push you for options. I left his office with no success to buy my car but I had my hope and I was right. Eventually, I bought my used car from him a couple of days ago, watching how supportive he was to resolve my concerns. He was like bigger brother tried to handle a situation for his younger one in the dealership he works for. Dave de Haan, the financial manager, was also very kind and could help me to save some money along with a very good warranty plan. Matthew, the sales manager, was also very nice to satisfy me for my trade-in car. More

It was great doing business with Dave. I highly recommend hi David was helpful with his thorough knowledge of the vehicle. And he is very kind person with quick responses and was very prepared. I really enjoyed David was helpful with his thorough knowledge of the vehicle. And he is very kind person with quick responses and was very prepared. I really enjoyed his service and would recommend him to others. More