BMW of Rochester Hills

Nothing but professionals! I highly recommend BMW of Rochester Hills. My salesperson, Tonya Murray, was extremely knowledgeable, attentive, honest and helpful. She truly provide I highly recommend BMW of Rochester Hills. My salesperson, Tonya Murray, was extremely knowledgeable, attentive, honest and helpful. She truly provided World class customer service. I received a great deal on a used car that was just perfect for my Mother. This was the easiest car purchase I have ever made! More

Great experience! The team at BMW of Rochester exceeded my expectations. I worked with Tonya Murray. She was very friendly, professional and easy to work with. She ga The team at BMW of Rochester exceeded my expectations. I worked with Tonya Murray. She was very friendly, professional and easy to work with. She gave me a great deal on my car. I would highly recommend her if you’re looking for a BMW. More

Couldn't have been better From the moment we got to the dealership, we had excellent professional service. Tonya Murray was exceptional in her approach and knowledge of the ve From the moment we got to the dealership, we had excellent professional service. Tonya Murray was exceptional in her approach and knowledge of the vehicles. The thing we liked the most about her approach was that never did we feel that we were being pressured into buying. She answered all the questions, gave us plenty of time to look at the different vehicles on our own, and after we left the dealership followed up with a card and phone call, again with no pressure. After we bought the car her she called the next day to see how we liked the car. Overall Outstanding service. More

Fair and Honest After having my 2010 528XI totaled in an auto accident I was looking for a replacement vehicle. I went to look for a CPO 5series and test drove severa After having my 2010 528XI totaled in an auto accident I was looking for a replacement vehicle. I went to look for a CPO 5series and test drove several vehicles. My sales rep Erick Grabruck was very gracious and extremely helpful. After a brief negotiation I purchased a low mileage CPO 5series. Erick stayed an hour past closing on a Friday night to help finalize the purchase and even picked me up when I dropped off my rental vehicle and drove me back to the dealership. This was the most pleasant dealer experience I've had among twelve Mercedes/BMW purchases. NJK More

VERY HELPFUL AND PROFESSIONAL! Very thankful to David Griffin for getting me my first ever BMW! He was very polite, friendly, and extremely helpful. He made our shopping experience Very thankful to David Griffin for getting me my first ever BMW! He was very polite, friendly, and extremely helpful. He made our shopping experience very pleasant and fun! ~Kate More

Another positive experience This is our second BMW from Rochester Hills. Tonya Murray did a great job understanding my needs and getting me into the car I wanted. This is our second BMW from Rochester Hills. Tonya Murray did a great job understanding my needs and getting me into the car I wanted. More

Awesome experience David was awesome from beginning to end. He answered all my questions and concerns. He helped me compare prices and just made me feel comfortable with David was awesome from beginning to end. He answered all my questions and concerns. He helped me compare prices and just made me feel comfortable with the decision I was making in general. He was patient and really did his best to help me stay on budget! Thank you for all your help! I am super happy with my new car! Could of not have made a better choice! More

No surprises, no hustle This was maybe not the smartest thing I have ever done, but I flew up there and bought a car from them sight unseen. I was a little worried throughou This was maybe not the smartest thing I have ever done, but I flew up there and bought a car from them sight unseen. I was a little worried throughout the process that A) the car wouldn't be as described or otherwise somehow wouldn't meet expectations and B) once I was there with the keys on the desk staring me in the face, the numbers would magically change, as I've had happen more than once at various dealers in the past (bariel honda in Pittsburgh, what a dirt pile that is .. completely tried to hustle me like I'm an idiot or something). "I thought you said the price was this ____ now it's this ____ ??" Well, thankfully, neither of those things happened. The car was immaculate exactly as it looked in the pictures. And the numbers remained what they were and there were no last minute surprises or anything. Lucky me. They did try to sell the extended warranties etc which all dealers do and I politely declined and was not pressured at all. I was treated with respect and was well accommodated for with all of the questions I asked. The guy demoed the features car took more time with me than he needed to. Vince Olsen was the salesperson I dealt with and I have nothing but good things to say about the way he conducted the deal start to finish. The store was super clean as well as you'd expect from a higher end dealer. If they weren't four hours away I'd like to continue doing business with them for sure. :-) More

Kyle Fraser, the consummate professional I returned to review the specific functions of my 540i. Kyle was thorough, patient, and enthusiastic about the product. Without Kyle's guidance I wo I returned to review the specific functions of my 540i. Kyle was thorough, patient, and enthusiastic about the product. Without Kyle's guidance I would not have fully appreciated the range of functions my car offers. More

My recent experience After having my CPO BMW for several months, I managed to do something which turned on the navigation "guidance to home". Try as I might, I couldn't After having my CPO BMW for several months, I managed to do something which turned on the navigation "guidance to home". Try as I might, I couldn't figure out how to turn it off...or what I had done in the first place to turn it on. Kyle offered to help me when I called him, but we couldn't correct it on the phone. He had me come in, and in a matter of minutes the problem was solved. We then discussed many other things that I wanted to review. He was extremely knowledgeable on all counts, and said I was welcome to come back any time if other issues arose. He is a credit to the dealership. And as long as I'm on my soapbox I must tell the world that BMW of Rochester Hills is the best dealer I have ever dealt in my life. All the employees are always courteous, caring and helpful. Eitel Dam is to be congratulated for creating an atmosphere which is refreshing and rare in this day and age. More