BMW of Rochester Hills

Outstanding customer service I just took delivery of my fourth new car from BMW of Rochester Hills, with Frank Sands as my Client Advisor for the last three. I could not be happie I just took delivery of my fourth new car from BMW of Rochester Hills, with Frank Sands as my Client Advisor for the last three. I could not be happier with my experience. Everything about BMW of Rochester Hills has been a positive for me each and every time. Frank Sands is a pleasure to work with. He's knowledgeable and he's a straight shooter. I never feel like I'm being "sold to" and Frank feels more like a friend than someone I'm doing business with. Everyone else at the dealership involved in the car-buying process is professional and easy to work with. And whether taking my car in for service or buying parts and accessories, I get the same superior customer service. I highly recommend Frank Sands and BMW of Rochester Hills. More

Exceptional Customer Experience & Value If you want to purchase the ultimate driving machine from the ultimate BMW dealership, go visit Frank at BMW of Rochester Hills. First, he was a plea If you want to purchase the ultimate driving machine from the ultimate BMW dealership, go visit Frank at BMW of Rochester Hills. First, he was a pleasure to work with, professional, personable & knowledgable. After our initial phone discussion, he e-mailed photos of the vehicle I was interested in before it was even posted online. Also, we were traveling in from 4 hours away, & he made sure the car was clean & ready for a test drive when we arrived. Finally, he represented me well to his sales manager, working to get me a reasonable trade-in value & competitive financing. All in all, this was not only the best experience I have had with any BMW dealership, but also my best auto buying experience. More

Professional experience It was a pleasure doing business. Very professional. Easy to work with and knowledgeable with an appropriate amount of communication. Nice setting and It was a pleasure doing business. Very professional. Easy to work with and knowledgeable with an appropriate amount of communication. Nice setting and location as well. More

Great and professional dealership! Every one I have worked with in this dealership has been really great to me and made each experience a good one. Especially David Griffin and Kyle! Th Every one I have worked with in this dealership has been really great to me and made each experience a good one. Especially David Griffin and Kyle! They answered every question I had and went further into detail with things I didn’t even think of. They made sure I was content before leaving them and really made it a welcoming and friendly environment. They stayed longer than need be for as well just to be sure I got what I needed and that makes me a happy and returning customer! More

Successful trade-in and new 330, just in time for Christmas! I had an excellent experience with this dealership, and am very pleased with the service provided by Frank Sands (sales) and Jim Pierce on the finance I had an excellent experience with this dealership, and am very pleased with the service provided by Frank Sands (sales) and Jim Pierce on the finance side. Frank fielded several of our calls regarding available inventory and feature comparisons on the vehicles, and worked closely with me to provide options that fit my needs. Frank was able to explain everything in detail and reacted quickly when I was ready to get the deal done. The level of service was spectacular, I am thrilled with my new car and am confident Frank and BMW of Rochester Hills will continue to exceed expectations in the future! More

Client Service After spending hours at multiple dealerships and receiving poor client service, BMW of Rochester Hills finally gave me hope. As I walked in Tonya Mur After spending hours at multiple dealerships and receiving poor client service, BMW of Rochester Hills finally gave me hope. As I walked in Tonya Murray approached me immediately. She was extremely friendly and helpful. She first asked me how my day was going and then proceeded to dig deep and determine exactly what my goals were. She showed me multiple vehicles and was very informative about each vehicle. I instantly got the impress from Tonya that I wasn't just another sale, instead she was more concerned about making sure I would walk out with a smile on my face. Guess what?! I DID! Also, not only was Tonya Murray amazing, but everyone at the dealership. More

The easiest and most relaxed buying experience I’ve ever had Very relaxed and no pressure sales staff. My salesman David U was extremely helpful and was about as far from trying to “sell” me the car. Can’t Very relaxed and no pressure sales staff. My salesman David U was extremely helpful and was about as far from trying to “sell” me the car. Can’t say enough how calm and easy they made the process of buying my car. More

Highly recommended Rochester Hills BMW has been my go to dealership for BMW service and this time to buy my 4th BMW. Service department is top notch and Steve is a great Rochester Hills BMW has been my go to dealership for BMW service and this time to buy my 4th BMW. Service department is top notch and Steve is a great service adviser, makes you feel extremely well cared for. Buying this car a 2017 X1 was a pleasure with a low key but top notch salesman Dave Ugorowski. Dave made suggestions that were for my best interest and greatly appreciated. More

Great experience at BMW of Rochester Hills I recently purchased a 2017 BMW 320. I was not sure if I can afford a BMW when I was looking for the car. But David at BMW of Rochester Hills helped m I recently purchased a 2017 BMW 320. I was not sure if I can afford a BMW when I was looking for the car. But David at BMW of Rochester Hills helped me out in almost everything. Since this was the first adult thing that I did and I didn't knew the legal stuff that I need to do. Since I recently graduated from college and started working I was had financial constraints, but David did an excellent job of finding the best car in the price range. Even after the deal was done, the BMW genius was very helpful in discovering some features which I had not discovered. I am definitely going to recommend BMW and BMW of Rochester Hills to my friends when they are going to buy their next car. Plus the Hot Chocolate at the dealership is really nice. More

Best dealership! Great overall experience. Everyone was extremely friendly and very helpful! David and Matthew went above and beyond! I would highly recommend this d Great overall experience. Everyone was extremely friendly and very helpful! David and Matthew went above and beyond! I would highly recommend this dealership to all my friends and family! More