BMW of Peabody

BMW of Peabody used to have the best BMW Service in the area....not anymore. Instead of focusing their efforts on improving their service they are maliciously "improving" their Internet image by posting u area....not anymore. Instead of focusing their efforts on improving their service they are maliciously "improving" their Internet image by posting unrealistic stellar reviews here, reviews that seem to be written by the same person . Therefore these full 5 stars reviews here must be treated cautiously or rather disregarded by any prospect client, these guys are not stellar by any means. The Service Manager is never to be found, their work quality is bad to say the least and they will use your car as some sort of a week end loaner especially in cases when your car is a top of the line model. Moreover their sales team will not settle for less than the MSRP price....The BMW spare parts store has a "flavor" of his own....I went there to buy some BMW original windshield cleaner that really works great btw ....the guy behind the counter ( that showed up after 10 min or so) seemed bored to death and was visibly annoyed by my "preference" because I heard him mumbling ..."what's wrong with the regular (non BMW) windshield cleaner?". Based on my personal experience I would say BMW of Peabody is one of the worse dealerships in MA, an area with some pretty bad BMW Service overall. More

I had a great experience at BMW Peabody. I found the car online and went and drove it. Jamie McCoy was the client advisor and was very professional, extremely knowledgeable and did a great job throughout t online and went and drove it. Jamie McCoy was the client advisor and was very professional, extremely knowledgeable and did a great job throughout the buying process. He made it seamless for me and took care of everything. He went out of his way to accomodate me. BMW Peabody is a great place to buy a BMW, they understanding the meaning of Service and do it very well. Thank you Jamie! More

Chris Blasczak In the sales department was very professional and a pleasure to work with in the lease of my new car. Rob is excellent in the service department. I highly recommend BMW of Peobody professional and a pleasure to work with in the lease of my new car. Rob is excellent in the service department. I highly recommend BMW of Peobody More

I purchased my first BMW 30 years ago and along the way dealt with many BMW Sales and/or Service Departments in Massachusetts as well as other states. When BMW Peabody first opened, I was there, using th dealt with many BMW Sales and/or Service Departments in Massachusetts as well as other states. When BMW Peabody first opened, I was there, using their Service Dept at first, and I've never left...working with Kay Reichard there has been a joy! When I purchased my current BMW in Dec 2012 through Jamie McCoy, I did not expect to receive his "continued service." I had never heard from or saw any previous car salesman! Maybe that's why he's called Client Advisor. Most recently I heard a "hissing" in one of my tires and because it was a Saturday afternoon, I called Jamie's cell phone. On Sunday Jamie came to my house with a BMW loaner car, took my car into Service on Monday, and returned it back to my house Monday evening with 2 new tires (nails found in both). And, he had done a complete vehicle check, oil and filter change, replaced the filler cap, microfilter and brake fluid. Of course, there was the complimentary car wash, too. After reading all the glowing reviews given to Jamie, one realizes this is "standard" operating policy for him. Too bad most ratings only go to 10...I'd like to give him at least a 15. Jamie is in a category of his own! More

Very pleasant buying experience, very knowledgeable staff, and good snacks too! Jamie always made me feel that I was an important customer. I took several weeks to make a final decision as to brand/d staff, and good snacks too! Jamie always made me feel that I was an important customer. I took several weeks to make a final decision as to brand/dealer. Jamie's follow-up during the process was non-intrusive, and appreciated. More

Only good things to say, we think Jamie may be bionic and works extremely hard to get the deal done in a way beneficial to buyer and seller. works extremely hard to get the deal done in a way beneficial to buyer and seller. More

Jamie was recommended to me by a friend who had worked with him the past. Jame was terrific! He was engaging, thoughtful and responsive to the many questions I fired at him. He made the purchasing exper with him the past. Jame was terrific! He was engaging, thoughtful and responsive to the many questions I fired at him. He made the purchasing experience like no other I have ever encountered. Jame was the key driver in my decision to purchase a car from BMW of Peabody. We all have many choices these days of who we want to do business with--Jamie made that decision easy for me. BMW of Peabody is lucky to have Jamie as not only an employee, but true ambassador for the business. Best regards, Tim Murnane More

Jamie was awesome. I had a problem with my car at 8pm so I called him to see what could be done since I had a long drive coming up early the next morning. He responded asap and even drove to meet me within I called him to see what could be done since I had a long drive coming up early the next morning. He responded asap and even drove to meet me within an hour with a loaner car and took my car back to the shop for repairs. Repairs worked out well and I was able to use the loaner in the meantime. It was extremely helpful how responsive Jamie was! More

Jamie is far and away the most outstanding sales advisor we have ever dealt with. When it comes to customer service and satisfaction Jamie is spot on. He takes the extra time necessary to search out the veh we have ever dealt with. When it comes to customer service and satisfaction Jamie is spot on. He takes the extra time necessary to search out the vehicle you are looking to buy and makes the extra effort to secure it for you. His always pleasant and professional demeanor takes the anxiety out and makes the buying experience more of a pleasure than a chore. Commitment to excellence is Jamie's mantra and because of that we couldn't be happier. Returning to this dealership for our next vehicle purchase is guaranteed as long as Jamie is there. More

Rick was very helpful and as the lease end manager (this car was just off a 2 year lease) he was completely up to speed with all the cars details and history. Process was a quick and easy as any I've exper car was just off a 2 year lease) he was completely up to speed with all the cars details and history. Process was a quick and easy as any I've experienced. More