BMW of Peabody

Customer service above and beyond This is my second CPO bmw I purchased from Jamie McCoy he is unbelievable and goes above and beyond, always makes sure everything is perfect in everyw This is my second CPO bmw I purchased from Jamie McCoy he is unbelievable and goes above and beyond, always makes sure everything is perfect in everyway, makes the whole experience exciting and easy. Thanks again Jamie your one of a kind. More

Quick Professional and Excellent I first met Jamie 12 years ago when I bought my first BMW - between my extended family and friends Jamie now has over 20 clients referred in by me - t I first met Jamie 12 years ago when I bought my first BMW - between my extended family and friends Jamie now has over 20 clients referred in by me - that's what happens when you deal with a consummate professional who appreciates his clients and never misses any details. More

2013 E84 X1 Purchase Great experience at BMW of Peabody. Jamie McCoy was pleasant, respectful, informative, and energetic. My family has been buying cars from Jamie for ye Great experience at BMW of Peabody. Jamie McCoy was pleasant, respectful, informative, and energetic. My family has been buying cars from Jamie for years, and have never had a negative experience. Would highly recommend Jamie More

Great staff Saw some negative reviews so I had avoided the dealership. Walked in on a whim when in the area. Staff appeared to be by a longshot the best I had e Saw some negative reviews so I had avoided the dealership. Walked in on a whim when in the area. Staff appeared to be by a longshot the best I had encountered in the industry. More

Great customer service and welcoming sales staff!! Lets face it, as you know buying a car stinks but this place makes it pretty easy. Nice staff and not only helpful and welcoming but easy going. I cam Lets face it, as you know buying a car stinks but this place makes it pretty easy. Nice staff and not only helpful and welcoming but easy going. I came in to take a look at a pre owned certified vehicle they had online and they could not of been more helpful. Plus the person I had been speaking to over email was great and responsive, giving me all the details and even crunching numbers for me without me even having to pick up the phone once. The location is off a busy road near the North Shore Mall and traffic is tight, however the sales and finance department here was awesome and I would highly recommend anyone looking for a BMW to come here and check these guys out. More

After 7 years, still poor customer service I purchased my BMX X3 at Peabody in 2008. Why I continued to bring my car in for services is puzzling to me. I believed each time there was an issue I purchased my BMX X3 at Peabody in 2008. Why I continued to bring my car in for services is puzzling to me. I believed each time there was an issue, it was just a one off, but after my last visit this month, I just cannot ignore it. The service folks are really uninterested in any real issue, problems the vehicle has is not a priority - unless it is a non warranty issue and can be easily fixed for a high cost. I struggled with the film that the dealership put on the car - which I paid extra for, and it failed. I had complained and brought my car in 3 different times within the year (for a list of other issues as well) each time, the customer agent, said there was nothing they could do. I felt BMW should stand behind their service, but they did not. We tried to speak with the Service Manager (no call back, after 2 messages), the Sales person who we purchased the car from (no call back) and a handful of conversations with our customer agent. After getting no response or help, we decided to call the place directly (that BMW contracts with) - and received AMAZING customer service. They only asked one question - are you the original owner of the car? - and yes I am - and she said - absolutely we will cover the cost of replacement. WOW. It's unfortunate the lack of customer relations and service they provide, they were not at all interested in a me or my 8 year car. I will certainly be buying another BMW, but not from them. Also, my husband just purchased a M235Xi (special order) from Maryland (closest dealer) and they could have serviced his car, but absolutely not now. More

Have gone back 5 times in a row Every now and then I temp myself into exploring another car manufacturer and take a few test drives- Audi, Mercedes etc. but I always some back to the Every now and then I temp myself into exploring another car manufacturer and take a few test drives- Audi, Mercedes etc. but I always some back to the BMW brand. The quality and value are just unmatched in my opinion. I'm on my 5th BMW lease now and every time I have dealt with the same sales rep- Jamie McCoy. Buying/leasing a car can be such a hassle- especially for really busy people (like me). He GETS THAT. He does all the little things that makes the process as easy and hassle free as possible. He EARNS my business. His follow up throughout the process and all during the lease in phenomenal. I just did a new lease a couple of weeks ago- went from the SUV to a sedan- and love it. I just hope Jamie is still there three years from now- just like he has always been. More

New to us x3 Our experience with BMW Peabody could not have been better. Our sales person Kaitlyn Bunnell was wonderful. She went out of her way to make sure that Our experience with BMW Peabody could not have been better. Our sales person Kaitlyn Bunnell was wonderful. She went out of her way to make sure that we got the best vehicle for our needs and she was constantly in contact with my wife or myself on the progress of our purchase. We are very happy with our new to us X3 and we will recommend BMW Peabody and Kaitlyn to anyone looking for a car. More

Customers are the spirited ride at BMW Peabody! Being a customer at BMW Peabody is to experience a strange mix of polo shirt and greed, that only the underachieving children of wealth who work there Being a customer at BMW Peabody is to experience a strange mix of polo shirt and greed, that only the underachieving children of wealth who work there could deliver. Here are a few things I've learned as a customer since 2011: 1) After shopping for a BMW at Peabody it was clear their sales model is short term thinking, stick-to-sticker and offer poor trade value on BMW trades. Oy! I went on BMWusa.com, searched regional inventories, and saved 20% by buying the same car from Naperville BMW. Excellent transaction and I didn't even have to travel to Naperville! Easiest money I've ever saved. Shipped it to the north shore for $1,200, in an enclosed carrier, best of all the BMW dealer in IL handled everything- all the tax and insurance paperwork same as MA. I found that Herb Chambers and New Country in Hartford have a better selection than Peabody and 10-15% lower prices. Lesson: Don't be a tit for the sales guys at BMW Peabody! 2) If you live on the north shore, BMW Peabody has location, location, location on its side because you'll need service and who has time to drive to Boston. Not much you can do about that. I feel bad for the guys who work service at the Andover St and Centennial Dr locations. They only have 3-4 advisors at each location and they are always there glued to their terminals 7am-7pm. They're all really nice, but the volume and stress level these guys are under seems unbecoming of a luxury brand, and especially greedy for the $175/hr labor rates they charge. It also negatively affects customer service because you need to know the name of a service advisor, stop in in-person, or have a direct line to get an initial appointment. If you buy a BMW from another dealer, you'll have to beg BMW Peabody for a loaner car until your warranty runs out. Then they will give you a loaner for repairs done outside of warranty. Lesson: Tacky at best! 3) BMWs are great cars but BMW Peabody doesn't build them, and they don't always have a consistent explanation on why you are being offered parts and services to fix them. In one exchange i had with my service advisor...Really, I need brakes? Why, the indicator light isn't on yet? Oh it says in 6,000 miles... Ok, then I can wait 6 months and then do them when they are needed. I've driven 15,000 miles and still the brakes haven't hit the replacement indicator! --I was very disappointed more recently when I needed emergency service due to hitting a pot hole. The car was towed in for 2 blown tires, once the work began I received a call that more damage had been found and needed to be addressed to make the car safe to drive. Surprised by the depth of damage I asked if it was related and the advisor said 'yes'. I authorized the necessary repairs. When I picked up the car even more related issues had been noted by the tech. When I submitted an insurance claim to be reimbursed for the repairs done at BMW Peabody, the service agent told the insurance adjuster a different story that some repairs didn't need to be done and others could have been wear and tear. Talked to the service manager who seemed sympathetic and said he wanted to something to help, said he'd sat it straight with the insurance adjuster. Never heard back from him-- 3 months later he's told me the conversation is over. Lesson: Beware the costly sham! One star because I do love the free hand wash, otherwise BMW Peabody is easy to forget. More

TMMC Inc. I have done business with Bmw of Peabody since 2001 and have been satisfied with their service. Jamie McCoy was my sales representative, I found Jamie I have done business with Bmw of Peabody since 2001 and have been satisfied with their service. Jamie McCoy was my sales representative, I found Jamie very helpful and aiming to please his clients. More