BMW of Peabody

Unprofessional Documentation & Unethical Price changing I recently approached this dealership to test drive a CPO X5 that I was interested in. I was first advised that the car was sold. But within an a cou I recently approached this dealership to test drive a CPO X5 that I was interested in. I was first advised that the car was sold. But within an a couple of hours, was updated that it had become available again. In order to rush me down, I was told on two separate occasions that someone else was coming in to buy it. Which did not happen. After I finally arranged a test drive for the X5, I noted that the price of the vehicle had increased on the dealers website by 2K. I asked about the increase and was told that the lower price was a month end sales price but the lower price would be honored only for me. I was told I had first right of refusal for the vehicle. The Salesman emailed me documents to print, review and sign. This included a credit app, sales agreement, handwritten warranty notes scribbled onto blank pieces of paper and scribbled notes by the salesman regarding me personally and my intent to buy or just being curious. These notes included very strategic comments about the "sales" price of the car and the price being honored to me now being a "firm price". All very unprofessional presentation that would be expected from a BMW dealership. The dealer then dropped the offer for the value of my trade by a significant amount, citing reasons that were not valid and changed their reasons on a different conversation. Cargurus.com documents that the original price of the X5 was the price that I originally saw. It was not a months end sales price. It had been the price for the past three months at that dealership. The dealer sold the vehicle to another buyer while I was still in active negotiation on the price differences on the X5 and my trade. They clearly had a buyer that came in after they raised the price and intentionally changed the original deal with me in order to make it impossible to negotiate. The handwritten paperwork, personal notes and comments from the salesman were unprofessional. The dealer refused to make good any of the deal that they offered me and unethically railroaded me out of the deal for a higher buyer. More

Firsy Class buying Experience I purchased a vehicle though Jamie McCoy and its was nothing but a great experience he went above and beyond to make sure everything was handled prope I purchased a vehicle though Jamie McCoy and its was nothing but a great experience he went above and beyond to make sure everything was handled properly and there were no issues. He was always updating me what was going on with the car. When the time came to sign the paper work it was a smooth experience all I had to do was sign he made sure everything was done. He made sure the car was spotless clean. It was a perfect car purchase could not have good any better. Thank you Jamie! More

"Meant to be"! I purchased my first BMW 3 series coupe at a young age from Jamie McCoy back in 2007. Times change and needed a 4 dr. vehicle , What better than a M3 I purchased my first BMW 3 series coupe at a young age from Jamie McCoy back in 2007. Times change and needed a 4 dr. vehicle , What better than a M3 4 dr. I contacted Jamie McCoy and he made sure it happened for me. 10 years later he is still the man !! Great attention to details and he even let me take it home to show my wife and kids to see if it was the right fit for the family. Top Notch ! I have to give 5 stars to John Pirotte, Alex Dytko, Wendi Lee and Scott Arrigo as well. Such a "GREAT" experience from start to finish ! Thank you all ! More

Simply the Best! I have been a long time customer of BMW of Peabody It is the only place I shop for a car The general manager John is always sure the customer is happ I have been a long time customer of BMW of Peabody It is the only place I shop for a car The general manager John is always sure the customer is happy. The service and sales teams are Top Notch! There is no need for me to shop anywhere else! More

Integrity, Service and Attention to Detail 'We bought our first BMW from Jamie McCoy at BMW of Peabody and it is Jamie's integrity and service that will keep us coming back. We bought our BMW w 'We bought our first BMW from Jamie McCoy at BMW of Peabody and it is Jamie's integrity and service that will keep us coming back. We bought our BMW while living in Maine and have recently returned to Mass. Jamie helped us navigate the process of transferring our registration by providing us with the necessary documents to avoid paying Mass. sales tax in 2017 for a BMW we bought in 2014. Jamie's dedication to his clients is at the same level of excellence that we value and love with our BMW driving experience. More

Outstanding customer service There is a reason why I drive from Boston to Peabody to purchase BMW's and its Jamie McCoy. This is the 6th BMW I have purchased from BMW of Peabody There is a reason why I drive from Boston to Peabody to purchase BMW's and its Jamie McCoy. This is the 6th BMW I have purchased from BMW of Peabody and I wouldn't go anywhere! He takes the time to listen to your car needs and find just the right car to meet your lifestyle and budget. The outstanding service doesn't stop with Jamie as his team took the time to explain all the "smart technology" features in the car. Additionally, the finance department was wonderful to work with in explaining the service options and in finding me the best rate. More

I wouldn't buy a BMW anywhere else I first worked with Jamie McCoy 12 years ago when I bought my first BMW. Both the buying experience and the service he provides are second to none. H I first worked with Jamie McCoy 12 years ago when I bought my first BMW. Both the buying experience and the service he provides are second to none. He seeks to understands what you want and then delivers. When it was time for a new BMW I went right to Jamie even though we don't live as close to Peabody as we used to. He was a major factor in deciding to buy another BMW rather than another brand. He did not disappoint. Neither did the car. More

Great Experience My husband and I had only intentions of looking but we ended up buying a car that same day. We worked with Jared Casper who was so personable and kno My husband and I had only intentions of looking but we ended up buying a car that same day. We worked with Jared Casper who was so personable and knowledgeable, We got a great deal on an x3 and had a great experience. It was a pleasure working with Jared who has continued to follow up with sincere interest even after the sale to make sure we are happy and to answer any further questions or concerns. More

Jared Capser was great to work with! Jared was Fantastic; so friendly, easy to talk to, extremely attentive, and very knowledgable. It was such a pleasure to work with him and he made our Jared was Fantastic; so friendly, easy to talk to, extremely attentive, and very knowledgable. It was such a pleasure to work with him and he made our car buying experience one of the best!! More

easy to deal with My new 330 xdrive was our tenth car from BMW of Peabody. Everyone from our sales rep to the finance is honest and above board. None of that running My new 330 xdrive was our tenth car from BMW of Peabody. Everyone from our sales rep to the finance is honest and above board. None of that running back and forth to the sales manager routine. Their service dept makes sure you are satisfied. More