BMW of Peabody

Totally poor experience This the email I sent on 10-31-2017 We have had no phone or internet until last night and therefore didn't get your message. I wanted to get back This the email I sent on 10-31-2017 We have had no phone or internet until last night and therefore didn't get your message. I wanted to get back to you on our lease. We have moved on from Peabody BMW but not from BMW. We have leased our new x-3 from Stratham NH Ira BMW. I will let you know that during our nearly three years with your dealership we have never really been satisfied. You may not care but here are some but not all of our experiences. Your service department never impressed us. From the very first time we came in and asked to have the yellow glue from the door panels removed and it was never done. When we would come in for a routine service and a month later the washer fluid would be low. When we would come in and the coolant fluid would be low shortly after service. When we would take the car home and the tire pressure was much different in each tire. When we would bring the car home and had to wash the car because the windows were cover in dirt and dust. There probably is more but your service department lacks what I would say is a proper customer care program. Now for the sales department. We leased the X-3 because we were so impressed with the drive and we still are. It was one of if not the best driving and preforming vehicles we have ever driven. Saying that we never felt that once we bought the car that anyone cared enough to find out how our experience was with the car and at Peabody BMW. We were very disappointed that when we were asked to look at bringing the vehicle back early at how we were treated. The car we brought back was a used car of nearly three years and we felt it was in great shape. We babied that car like no other. I have grown up around cars all my life and I know after 30,000 miles a car will not be perfect. You also know that. The car has two blemishes smaller than a credit card as all of the other dealerships explained. Peabody BMW was the only dealership that wanted to charge us $800 dollars when we were to trade the car in. Peabody BMW was the only dealership that said that those small blemishes were anything but normal and acceptable. We took pride in how that car was treated and it was a big disappointment on how you looked at the car. Ultimately we were able to get a better deal and made to feel that we were more than a sale. More

Ideal Car Buying Experience The sales executive Craig Patel listened to my wish list and priorities and found a great car for me that aligned with those needs. The car buying ex The sales executive Craig Patel listened to my wish list and priorities and found a great car for me that aligned with those needs. The car buying experience was then smooth, comfortable, efficient and without any unpleasant surprises. Ultimately I bought I car I am excited about at a fair price, and had a really ideal car buying experience. More

Comfortable experience, hassle free zone! Purchased a Certified BMW M4 from Peabody BMW. Andrew Madigan was my client advisor and he handled his responsibilities in a professional and energet Purchased a Certified BMW M4 from Peabody BMW. Andrew Madigan was my client advisor and he handled his responsibilities in a professional and energetic manner. More

I would do it all again Last week we purchased a new X5! Our sales person was Devin Monahan and ensured a terrific experience. He was genuine, the real deal. Devin ensured Last week we purchased a new X5! Our sales person was Devin Monahan and ensured a terrific experience. He was genuine, the real deal. Devin ensured our transaction went smoothly from beginning to end. His follow up, as all other of his sales techniques were great. We felt we were appreciated and well taken care of. A special thanks to Frank Lopez who arranged for a side by side test drive on the fly between our ultimate two candidates. Overall, a very pleasant experience. Ken Peterson, Hudson MA More

Excellent Experience I purchased a 2014 CPO 328Xi this week from BMW Peabody. I previously had purchased 2 other BMWs from this dealership and always was treated extremel I purchased a 2014 CPO 328Xi this week from BMW Peabody. I previously had purchased 2 other BMWs from this dealership and always was treated extremely well during the buying process and then while servicing the vehicles there. This time I worked with Jamie McCoy as my sales advisor. He made the process comfortable and that says a lot as the negotiating of buying a vehicle is not mine and probably not anyones favorite thing to do. I felt as though he respected my trying to get the best deal possible and helped me get that. He explained the different warranty and service packages available and based on my driving habits guided me in the right direction. Once we agreed on a price he really went above and beyond in delivering the vehicle to me. He and his staff worked directly with my insurance agent and took care of everything needed to get me the car as quickly as possible. The car was ready as promised at the exact time quoted. After the purchase I learned that he had worked with a couple of my close friends and they spoke extremely highly of him as well. At Jamies insistence, he actually came to my house to program the garage door openers for me. Talk about service!. I am happy to be back with BMW Peabody and confident I will enjoy my new to me car for some time. More

Easy, No Pressure Experience My husband and I recently leased a 2017 BMW X5 from BMW of Peabody. Frank Chafe made our experience very relaxing. He did not pressure us and treated My husband and I recently leased a 2017 BMW X5 from BMW of Peabody. Frank Chafe made our experience very relaxing. He did not pressure us and treated us with respect. He worked with us to find a car that suited us and our payment criteria. Joe in the Finance area was very friendly and he handled all of our paperwork quickly and efficiently. All in all, I was impressed with BMW of Peabody and would definitely return there and recommend them, as well as our salesman Frank, to others. More

Excellent Customer Service It was a pleasure to work with Craig Patel and later with Rob Hannafin. This dealership wants their customer to be happy and feel special! I can't thi It was a pleasure to work with Craig Patel and later with Rob Hannafin. This dealership wants their customer to be happy and feel special! I can't think of working with any other dealerships for any future BMW purchases. Craig was super helpful and kept me informed all the time. Rob was absolute great to work with! More

The best 20 years of sales with the same deals and no better dealer in the state. The service is the best and the mechanics are the best in the industry. 20 years of sales with the same deals and no better dealer in the state. The service is the best and the mechanics are the best in the industry. More

Friendly and expert service We have now purchased five BMW cars from Jamie McCoy at BMW of Peabody. He is such a pleasure to work with I wish we could do it more often. We have now purchased five BMW cars from Jamie McCoy at BMW of Peabody. He is such a pleasure to work with I wish we could do it more often. More

Jamie McCoy!! I cannot recommend Jamie McCoy enough. I have been a client of his for over 15 years. The process is seamless, stress-free, and honest! I will be a BM I cannot recommend Jamie McCoy enough. I have been a client of his for over 15 years. The process is seamless, stress-free, and honest! I will be a BMW owner as long as Jamie is selling them! More