BMW of Peabody

7 BMW's Later I have owned 7 BMW's in my young life of 70, but here I am telling my last experience was one of the best. My salesman, John was patient, professional I have owned 7 BMW's in my young life of 70, but here I am telling my last experience was one of the best. My salesman, John was patient, professional, and definitely spectacular in his servicing my every request when building my new 4 series. I traversed from contemplating pre-owned, leasing, to eventually ordering straight from Germany and John was their for the unabridged journey, never once giving up on my quest. I am a salesman myself, so I hold my colleagues to a higher standard and John is by far up there with the best! More

Scott the genius I just wanted to say thank you for the great help on my oncore appointment. Scott was so helpful, patient and professional. He knew his stuff inside I just wanted to say thank you for the great help on my oncore appointment. Scott was so helpful, patient and professional. He knew his stuff inside and out. More

Impractical jokers in the last week the service department at this place is a joke . The service associates are all overworked and tired . They look and act like they h in the last week the service department at this place is a joke . The service associates are all overworked and tired . They look and act like they have been forced to work there . I generally hate going to dealers for mechanical work as they overcharge you and generally the folks who work there since it's not their own business they just don't care . I'd rather use a local guy who owns his own business and doesn't charge n arm n a leg and cares about his customers . However I ended up here for two reasons , 1 my car happens to break down on 114 and 2 the car is a lease and still under warranty so it made sense for me to walk in there n try to get some help . When I walked in no one cared to greet or even bother to ask what I was doing there . There is no structure as you walk in . everything is very disorganized. There is no central checking area . So finally when someone was available to talk to me their first question was " do you have an appointment " and when I said no the gentleman was so quick to say that " the earliest I can take you in is Monday and this was a Thursday . When I started to explain that my car was broken down across the street he continues to feed me the xxxxxxxx that I had to call BMW roadside first to have the car towed and still they won't be able to look at it till Monday or Tuesday . That's fine I get it . They were super busy . All I wanted them to do was to take the car as I am broken down literally across the street from them . No worries it was all good . I took their advice and called BMW roadside and had the car towed to HERB CHAMBERS BMW in Boston and with no appointment they gave me a brand new loaner car . I will keep in mind not to even bother giving my business to this dealership as my car's lease is ending in two months and I will be looking for another car . All I know is that there is one less dealer I have to negotiate with and that to me is a blessing as I hate dealing with car salesmen in general . More

10 years and 7 vehicles I have just leased my 7th vehicle from BMW of Peabody. My wife is in her 2nd 3 series and I have had 3- 535I xdrives, 1 740LI xdrive and now an X5 35 I have just leased my 7th vehicle from BMW of Peabody. My wife is in her 2nd 3 series and I have had 3- 535I xdrives, 1 740LI xdrive and now an X5 35I xdrive. Their professionalism, attention to detail and customer service is beyond excellent. Rick and Frank go out of their way to make sure that you are in the right car at the better than right price. Greg and Matt make service painless, fast and efficient. "People don't care how much you know until they know how much you care." I can't even think about going to another dealership other than BMW of Peabody Rick Screti and his team CARE. More

The Best Sales Customer Service Robert Stein is a pleasure to work with ... I have purchased two new and one used BMW from Robert. Each buying experience was a team effort, easy and Robert Stein is a pleasure to work with ... I have purchased two new and one used BMW from Robert. Each buying experience was a team effort, easy and enjoyable. Robert's follow up outreach is exceptional. Thank you Robert! More

New Lease I just picked up my new 540i XDrive from BMW of Peabody on Wednesday, 12/27/27. I have been leasing from BMW of Peabody for many years and Rick Scret I just picked up my new 540i XDrive from BMW of Peabody on Wednesday, 12/27/27. I have been leasing from BMW of Peabody for many years and Rick Screti has always been the guy to help me with all of my leases. I would not go to anyone else!!! He is the BEST and he is always available for any questions I may have and he always gets back to me. Rick's team is fabulous - when I was there the other day Wendy Lee reviewed all of the financial information with me - she is very thorough and explained everything to me. She is a pleasure to work with. Scott Arrigo went over all the car features with me and he is excellent. And very patient and understanding - I asked him so many questions. I absolutely love the car - it is unlike any other 5 Series that I have leased!!! And one more thing - service at BMW of Peabody is the BEST!!! Kay Reichard is the BEST service rep!!! Thank you Rick, Wendy and Scott!!! More

Very poor experience Service at Centennial Drive is extremely poor and prices are ridiculous. I had the worst experience and will not go back for sure. They are charging Service at Centennial Drive is extremely poor and prices are ridiculous. I had the worst experience and will not go back for sure. They are charging 4 times more than any mechanic out there. More

Rocky Start But Overall Positive Purchase Experience We recently purchased a 14 CPO X1 from BMW of Peabody. I thought the car was priced a bit high for the market, and we had traveled a long way from So We recently purchased a 14 CPO X1 from BMW of Peabody. I thought the car was priced a bit high for the market, and we had traveled a long way from South Hadley, MA. They (management) were reluctant to negotiate at first, which I didn't really appreciate. I was ready to leave, as I had also been in contact on a private deal, and my local dealer had also just contacted me. Being in the BMW CCA, I also had a friend who works at North Haven. Once the initial drama had passed, we worked with Frank Lopez, and were able to work out a reasonable compromise. Afterwords we also worked with Wendi in F&I, who was very helpful and customer-centric.. We had the car inspected at Turner BMW Service in Amesbury (probably the premier BMW authority in New England). They uncovered a couple issues that needed to be addressed, but overall green-lighted the car. After the payment arrangements and service were completed, Frank delivered the car at our home. My wife is the principal driver of the X1 and is so far, very pleased with our purchase. So far-so good at BMW of Peabody! More

Great customer services!! They make you feel very welcomed!! This is the second car I purchase from this location. The MAIN reason I went back to the same dealership is because of CRAIG PATEL!! He is very thoro This is the second car I purchase from this location. The MAIN reason I went back to the same dealership is because of CRAIG PATEL!! He is very thorough, very caring, he explains everything from beginning to end and EXTREMELY PATIENT. His customer service is very rare and very hard to find. BMW Peabody is very lucky to have him. The best thing Craig responds at any time of the day or night... I would definitely continue to do business with this location as long as Craig Patel is there. Sincerely. Ramo Kaltsunas More

Thank you I came in to check out vehicles with my sister during the last week of October. We had the pleasure of meeting Jared Casper, who, despite me telling h I came in to check out vehicles with my sister during the last week of October. We had the pleasure of meeting Jared Casper, who, despite me telling him I was not going to buy that day, went above and beyond to take the time and help answer any questions we had, and show us some three series that we were interested in. I look forward to coming back and working with him again. Thank you!! More