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BMW of Owings Mills - Service Center

Owings Mills, MD

4.7
101 Reviews

101 Reviews of BMW of Owings Mills - Service Center

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April 26, 2025

Although I did not have a scheduled appointment I still received quality customer service in a timely manner. More

by jfsivels
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Imran Javed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We appreciate you choosing BMW of Owings Mills and are thrilled to hear that you received quality customer service, even without a scheduled appointment. Our team strives to provide timely and attentive service, and your feedback reassures us we're on the right track. We hope to see you again soon! Sincerely, The Team at BMW of Owings Mills

April 26, 2025

Marc provided me with excellent and fast service! He was able to get my car taken care of in an expeditious manner. I’m always pleased with the service provided by Michelle as well. More

by liljohns03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Lowery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We’re thrilled to hear about your positive experience with Marc and Michelle at BMW of Owings Mills. It’s great to know that you received excellent and fast service. We appreciate your continued support and look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

April 26, 2025

They are fast, efficient and very thorough. I always feel like a person with BMW of Owings Mills, not just a number they push through the doors. More

by elizabee67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2025 -

BMW of Owings Mills responded

Thank you so much for your kind words, Eliza! We truly appreciate your feedback and are glad to hear that our team at BMW of Owings Mills makes you feel valued. We strive to provide fast, efficient, and thorough service to all our customers. We look forward to welcoming you back for your next visit! Sincerely, The Team at BMW of Owings Mills

April 25, 2025

Great customer service. Everything was explained to my satisfaction. I was updated along the process from beginning to end. I will return for future repairs. More

by sandra_friday
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlina
Apr 25, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review, Sandra! We're thrilled to hear that you had a great experience with our customer service at BMW of Owings Mills. It's always our priority to keep our customers informed and satisfied throughout the process. We look forward to welcoming you back for your future repairs! Sincerely, The Team at BMW of Owings Mills

April 25, 2025

Best service ever! Thanks for the consistent service. Keep up the good work BMW of Owings Mills More

by msjackson49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We're thrilled to hear you had the best service ever at BMW of Owings Mills. We appreciate your kind words and will continue to strive for excellence. We look forward to serving you again in the future! Sincerely, The Team at BMW of Owings Mills

April 24, 2025

Just typical BMW dealer stuff. I needed 3 lug bolts replaced and it cost me $250. Simple absurdity. I would’ve done it myself but the ones to replace were wheel lock bolts and I lo More

by CHARLES.TIBBELS
Recommend Dealer
No
Employees Worked With
Michelle Jackson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Johnson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Edwards
3.0
This rating includes all reviews, with more weight given to recent reviews.
April 24, 2025

If I could give a zero star I would. Dishonest in so many ways. Twice I paid for services they did not render but stated they did. When I reported it instead of telling the truth they tr More

by jwalker43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
April 24, 2025

The service is always great whenever we go to Northwest BMW, from the pull in until the pick up. More

by bclowney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2025 -

BMW of Owings Mills responded

Thank you for your fantastic review! We truly appreciate your kind words about the great service you consistently receive at BMW of Owings Mills. It's always our goal to provide an exceptional experience from start to finish. We look forward to seeing you again on your next visit! Sincerely, The Team at BMW of Owings Mills

April 23, 2025

Mark is a great advisor, he is attentive and a great communicator for my service needs More

by x7M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2025 -

BMW of Owings Mills responded

Thank you for your kind words about BMW of Owings Mills! We're thrilled to hear that Mark provided attentive service and clear communication regarding your needs. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

April 21, 2025

Service was very good. I went in for an oil change and check tire pressure. They also wash the dust and dirt off my vehicle More

by boyd.deborah714
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Apr 21, 2025 -

BMW of Owings Mills responded

Thank you for your review! We appreciate your kind words about the service you received during your oil change and tire pressure check at BMW of Owings Mills. We're glad to hear that our team took care of your vehicle and ensured it was clean. If you have any further needs or questions, feel free to reach out. We look forward to serving you again! Sincerely, The Team at BMW of Owings Mills

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