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BMW of Owings Mills - Service Center

Owings Mills, MD

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66 Reviews
Call Service Center (410) 902-8700

66 Reviews of BMW of Owings Mills - Service Center

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April 05, 2025

Great people, great service. Michelle is wonderful as interim service manager! All work was done quickly and correctly. More

by SRF0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Imran Javed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 05, 2025 -

BMW of Owings Mills responded

Thank you for your kind words! We're thrilled to hear you had a great experience with our team at BMW of Owings Mills, and we appreciate your shoutout to Michelle as our interim service manager. We're glad the work was done quickly and correctly for you. We look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

April 05, 2025

My service advisor is Mark,he's great! Saleman Eric is great man as well.Thee best BMW location. More

by ZEBEE_ZEEBEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
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Apr 06, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful feedback! We're thrilled to hear that Mark and Eric provided you with great service during your visit to BMW of Owings Mills. We pride ourselves on delivering exceptional experiences and are grateful for your kind words. We look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

April 03, 2025

I love dealing with BMW of Owings mills. It makes my experience so much easier. Thank you. Derek is amazing More

by pisaac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Imran Javed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2025 -

BMW of Owings Mills responded

Thank you, we truly appreciate your kind words! We're thrilled to hear that you love your experience with BMW of Owings Mills and that Derek made such a positive impact. We look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

June 06, 2023

The best service I’ve had since I purchased my car and I would recommend bmw of Owings mills More

by Umar19882013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick
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Jun 06, 2023 -

BMW of Owings Mills responded

We're so happy to hear that, thank you!

December 28, 2022

I find the dealership to be organized, with scheduling of appointments. You are usually in and out it a reasonable length of tom. Mechanics are knowledgeable and through. I trust their service. More

by sjhood675
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
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Jan 06, 2023 -

BMW of Owings Mills responded

We are so happy to hear this, thank you!

October 24, 2022

Very responsive and accommodative in accessing the problem, ordering replacement part and completion of job. More

by Denise Weglicki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus
Report | Print
Oct 25, 2022 -

BMW of Owings Mills responded

We're happy to hear that, thank you!

September 15, 2022

This was my first visit. Very nice and professional. Easy check in. Comfy lodge area. More

by Pynky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom wolf
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Sep 20, 2022 -

BMW of Owings Mills responded

Thank you!

July 18, 2022

Courteous and quick to respond to requests for service. Satisfied with the service provided to me More

by Weinstein.stanley128
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
Report | Print
Jul 19, 2022 -

BMW of Owings Mills responded

We're appreciate that, thank you!

February 19, 2022

I had a water pump replacement here, and my lines were not bled properly. Instead of rectifying the water bubble, they punched a hole in the front of my coolant reservoir ...not ethical at the least, th More

by Mhill702
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service manager at the time
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Feb 21, 2022 -

BMW of Owings Mills responded

We are very sorry to hear about this. This information has been given to upper management to look into.

Feb 22, 2022 -

Mhill702 responded

Ok, have you hired a new service manager?

February 17, 2022

I have been going to BMW of Owings Mills for over 10 years, great service, Mark Johnson has been very nice to me all the years, he is one of the reasons I keep buying BMWs. Thanks Mark! More

by Brihane
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
Report | Print
Feb 21, 2022 -

BMW of Owings Mills responded

Thank you for your very kind feedback, we really appreciate it! If there is ever anything else that we can assist you with, please feel free to let us know. Thanks again!

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