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BMW of Owings Mills - Service Center

Owings Mills, MD

4.6
315 Reviews
Call Service Center (410) 902-8700

315 Reviews of BMW of Owings Mills - Service Center

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September 06, 2025

I was able to get my repair scheduled and performed at my convenience without a wait. The service writer and technician were excellent, as always. My car was returned clean and timely. More

by alyblango3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Rogers
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Sep 06, 2025 -

BMW of Owings Mills responded

Thank you for your feedback! We're happy to hear that you had a seamless experience with your repair at BMW of Owings Mills. It's great to know that our service writer and technician provided excellent support, and we appreciate your recognition of their efforts. We look forward to assisting you again. Sincerely, The Team at BMW of Owings Mills

September 04, 2025

BMW of owing mills has Excellent customer service excellent mechanics, Mark and Michelle all the best More

by rodney.bailey516
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 04, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review, Rodney! We're thrilled to hear that you had an excellent experience with our customer service and mechanics, Mark and Michelle. At BMW of Owings Mills, we strive to provide the best service possible, and your feedback is greatly appreciated. We look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

September 03, 2025

Mark always provides prompt and acceptable customer service. He’s one of the best there! More

by SHELLI001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 03, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review, Shelli! We're thrilled to hear that Mark provided you with prompt and acceptable customer service. At BMW of Owings Mills, we strive to deliver the best experience possible, and it's great to know that Mark is recognized for his efforts. Looking forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

September 02, 2025

Great customer service. I am pleased with the work they did. They had great communication kept following up with me every part of the process. More

by HANKOKORO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maddie and John
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Sep 02, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful feedback! We’re glad to hear that you had a great experience with the customer service at BMW of Owings Mills. Our team prides itself on effective communication and follow-up throughout the process. We appreciate your support and look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

September 02, 2025

My expectations are a high and BOOM always meets them. Tech are approachable and eager to explain what is needed. Mark is great to work with. More

by rbnwar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 02, 2025 -

BMW of Owings Mills responded

Thank you for your fantastic review! We’re happy to hear that BMW of Owings Mills consistently meets your high expectations. It's great to know that our technicians made you feel comfortable and explained everything you needed. We appreciate your kind words about Mark and look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

August 31, 2025

There was a Lack of communication and I had to reach out to to know the status of my vehicle More

by ZACHARYMINK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 03, 2025 -

BMW of Owings Mills responded

Thank you for sharing your experience with us. We understand how important communication is during the vehicle service process, and we appreciate your feedback regarding the updates on your vehicle. If you have any further concerns or if you'd like to discuss this matter, please feel free to reach out to us at BMW of Owings Mills. Our team is here to assist you and ensure a better experience in the future. Sincerely, The Team at BMW of Owings Mills

August 31, 2025

The collision center is top notch! !! Mike and his team could not have done a better job!! More

by METRIDGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Etridge
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Aug 31, 2025 -

BMW of Owings Mills responded

Thank you so much for your fantastic review! We’re thrilled to hear that you had a great experience at BMW of Owings Mills' collision center. Mike and his team take pride in their work, and it’s wonderful to know their efforts made a positive impression. We look forward to serving you again in the future! Sincerely, The Team at BMW of Owings Mills

August 31, 2025

Communication was great through the entire process. Everything was thoroughly explained as well as expected costs More

by cwormell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 31, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We are thrilled to hear that communication was great throughout your experience at BMW of Owings Mills and that everything was thoroughly explained. Your feedback is greatly appreciated. We look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

August 31, 2025

Jon Walker was great - honest, smart, and quick. He was able to pinpoint the issue and offered a solution in a timely manner. More

by Angela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Walker
Report | Print
Aug 31, 2025 -

BMW of Owings Mills responded

Thank you for your fantastic feedback, Angela! We’re glad to hear that Jon provided you with honest and quick service, pinpointing the issue effectively. At BMW of Owings Mills, we strive to deliver top-notch service, and we appreciate you taking the time to share your experience. We hope to see you again soon! Sincerely, The Team at BMW of Owings Mills

August 29, 2025

Surprisingly reasonable price from a dealer, service advisor is quick to respond and waiting area is decent. Video review of my car is always a nice touch. More

by toseankim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 30, 2025 -

BMW of Owings Mills responded

Thank you for your positive review! We're thrilled to hear that you found our prices reasonable and appreciated the quick response from our service advisor. It's great to know you enjoyed the video review of your car as well. We strive to provide a comfortable waiting area at BMW of Owings Mills and are glad you noticed. Looking forward to seeing you again! Sincerely, The Team at BMW of Owings Mills

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