BMW of Owings Mills

Northwest is a great dealer! Let me start by saying that I have two dealers to pick from and this is my 4th New BMW from this dealer. You heard correctly not 2nd or 3rd but 4th and after this recent purcha I have two dealers to pick from and this is my 4th New BMW from this dealer. You heard correctly not 2nd or 3rd but 4th and after this recent purchase/lease I can tell you there most likely will be a 5th. Now the staff at this time is different from 3 years ago but I first contacted George and he assured me I would get the same high quality service from his team. Went into the dealer and got straight forward pricing on the car I wanted. No games or xxxxxx business! We agreed on a price and ordered the car. When it came in the car was perfect and just as requested. The dealer even valued my time so much that they delivered the car to my home and we signed papers here! Now that is service. Thanks again Northwest!!!! More

I bought my new 2011 328i Coupe yesterday from Northwest BMW. Being the slacker that I'm, I rarely leave ratings or comments for any dealer or service :) However, I was pleasantly surprised by the great BMW. Being the slacker that I'm, I rarely leave ratings or comments for any dealer or service :) However, I was pleasantly surprised by the great service I received at Northwest yesterday that I decided to leave a feedback. Here are the reasons why: #1 - Pricing: Northwest beat every other quote I received from the BMW dealers in the 50 mile radius of DC!! #2 - Customer Service: Remember the good ol' days when you bought groceries at mom & pop stores where they treated you as a friend or family? I got exactly that same treatment. No flashy offices. No pressure sales. No "I have to talk to my manager" B.S. #3 - Overall Experience: I'll give them 5 stars. Tyrone Greene went over & beyond to accommodate my lease-end return, new purchase & financing. Like a Bimmer, what matters is the handling & not the flashiness. If you get past the simple looking offices, you are in for a pleasant experience! Good luck with your purchase. Cheers!! More

Mr. Greene was friendly, courteous and very knowledgeable. I did not feel pressured during my initial visit. I also appreciated his follow-up telephone call after purchasing my vehicle. Ea knowledgeable. I did not feel pressured during my initial visit. I also appreciated his follow-up telephone call after purchasing my vehicle. Each representative involved in the purchase of my vehicle provided information in a professional and friendly manner. More

I recently brought my new BMW 135Ci back to Northwest BMW for a service (tail light was out, had a tire bubble issue plus needed an oil change) and, as always, was treated like a queen. I was given prompt, p for a service (tail light was out, had a tire bubble issue plus needed an oil change) and, as always, was treated like a queen. I was given prompt, professional, warm and friendly service from every person at Northwest from start to finish and Andy Sandles, who sold me my car last summer, ensured that everything went smoothly and that I was truly taken care of. He went above and beyond to ensure that everything was addressed and that I got a good price (in this case, on a new tire). I got a lovely new loaner car, and was able to move quickly through the process and he kept me up to date every step of the way. I wouldn't go anywhere else and am grateful for all the extra effort Andy gives to his clients. More

This dealership was the best dealership that I have ever dealt with. The service and staff were exceptional!Every employee that i encountered was helpful and congratulated me on my purchase. The car that I dealt with. The service and staff were exceptional!Every employee that i encountered was helpful and congratulated me on my purchase. The car that I bought exceeds all of my exspectations. There was a designated staff member to spend time and explain all aspects of the vechile as if I was their only customer. I would reccomend this dealership to my friends and family. More

Northwest Bmw gave me the best experience i could ever ask for from the sales team to the service department i couldnt have asked for a better experience. My car was exactly what i was looking for and and ask for from the sales team to the service department i couldnt have asked for a better experience. My car was exactly what i was looking for and and there was know way anybody could have giving me a better deal. I will definetly recommend this dealership to all my friends and family and anybody else i can. More

I was so impressed with this dealership. I was immediately greeted by Kevin Robinson. He listened to me describe the car I was looking for and the price range I was working with. He showed me ma immediately greeted by Kevin Robinson. He listened to me describe the car I was looking for and the price range I was working with. He showed me many options. He really seemed to be knowledgable about BMW's as well as other cars. I really felt like I was talking to someone who had my best interest in mind. He did not pressure me and gave me the time and space to consider all of the choices I had. All of the other people I came in contact with were very personable as well. The car I chose is wonderful. It is exactly what I was looking for. I got a great price for my trade in and I have a fantastic car now for a magnificent price. I will recommend this dealership to all of my friends and family! More

WHEN I WAS READY AND COULD AFFORD A BMW I SHOPPED AROUND, I ENDED UP AT NORTHWEST BMW IN OWINGS MILLS FOR TWO REASONS. PRICE FOR ONE, BUT MOSTLY FOR THE EXCELLENT CUSTOMER SERVICE I RECEIVED WHEN I CALLED I I ENDED UP AT NORTHWEST BMW IN OWINGS MILLS FOR TWO REASONS. PRICE FOR ONE, BUT MOSTLY FOR THE EXCELLENT CUSTOMER SERVICE I RECEIVED WHEN I CALLED IN AND SPOKE TO ANDY SANDLES...HE WAS SOOOO POLITE AND HELPFUL AND SEEMED TO GENUINELY CARE ABOUT ME AND FINDING ME THE PERFECT CAR TO MEET MY NEEDS..ALSO IF I HAD ANY CONCERNS OR PROBLEMS HE WAS ALWAYS JUST A PHONE CALL AWAY TO HELP ME. ANOTHER GREAT EMPLOYEE WAS BOB HARRIS IN THE FINANCE DEPT..HE WORKED REALLY HARD AND TOOK A LOT OF TIME TO GET ME THE BEST RATE POSSIBLE. HE WAS VERY PROFESSIONAL . I HAVE NOT HAD ANY PROBLEMS WITH THE CAR OTHER THAN BRINGING IT IN FOR ROUTINE SERVICE AND MAINTENANCE BUT THE SERVICE DEPT IS ALSO VERY HELPFUL AND PROFESSIONAL... I CAN NOT SAY ENOUGH ABOUT NORTHWEST BMW..THEY ARE A GREAT BUNCH OF PEOPLE AND I WOULD RECOMMEND THEM TO ANYONE I KNOW THAT WANTED TO PURCHASE A BMW. I LOVE MY O7 M3 ROADSTER MORE THAN LIFE ITSELF. More

I went to The Northwest BMW dealership to buy a new 3 series BMW. The management was very friendly and the sales rep was very knowledgeable and helpful. The delivery experience was terrific with Roy, the series BMW. The management was very friendly and the sales rep was very knowledgeable and helpful. The delivery experience was terrific with Roy, their delivery specialist. I wouldn't buy a BMW anywhere else! More

We had a wonderful experience working with the sales We had a wonderful experience working with the sales consultant at the dealership. However, George the salesmanager should be highly recommended for We had a wonderful experience working with the sales consultant at the dealership. However, George the salesmanager should be highly recommended for his care of every detail from walking into the dealership to keeping the process honest and to the point. We would recommend them to all the people we know in the market for a vehicle. More