BMW of Owings Mills

I met Melvin on Google+ he "circle me" the equivalent of friending on Facebook. I was curious and the timing was right so I looked at his stock of cars. I was interested in a BMW but then I t equivalent of friending on Facebook. I was curious and the timing was right so I looked at his stock of cars. I was interested in a BMW but then I thought of my 3 young girls and that dream died quickly. I next went over to a MiniVan, but that didn't work out because of finances. I then got a Nissan Rouge and I am so happy. I was driving an old "horse" my Dad had and I had to put it out of its misery. Melvin is down to earth and doesn't pressure you and he helps you find a good car for where you are right now. I understand he could have made more "money" on a BMW, but with his service I will be a repeat customer and buy that higher end BMW when my situation changes. That's what sales/customer service is about—the long haul relationship. I highly recommend Melvin and I will surely do business with him and Northwest BMW. He said they are "pros" and it shows. Dealerships get bad raps, but Melvin and Ron and the team at Northwest came through to make my car purchase a reality. More

A humbling experience that allowed me to feel like my business was desired and Mr. Bey was willing to do whatever needed to be done to make sure I was 100% satisfied. business was desired and Mr. Bey was willing to do whatever needed to be done to make sure I was 100% satisfied. More

Amazing, captivating, and profound! There is so much more I can say about my experience with Melvin Bey and Northwest BMW. My journey started over a year ago as I was trying to decide what type of luxury ve I can say about my experience with Melvin Bey and Northwest BMW. My journey started over a year ago as I was trying to decide what type of luxury vehicle I wanted to purchase. Oneday, a client of mine recommended Melvin Bey. I went to meet him and his spirit of excellence and high level of professionalism, intergrity, and knowlege truly impressed me. However, I still was sure because this was the first time in my life I was purchasing a vehicle I desired and not needed. Well, needlesstosay, my search lead me right back to Melvin Bey because three other salesmen from three different dealerships referred me to Melvin Bey. That Did It!!!!! I returned to the dearlership, put down my deposit, and as he stated, Got more than expected!!!! Iam an extremely satisfied Northwest BMW dealership customer and Melvin Bey will be my BMW representative each and everytime I purchase any of the future BWMs. Thank you for going through this part of my journey with me. You are blessed and Highly favored. Sincerely, D. Harris More

Melvin was very patient while I tried to find a car that "fit". And, once we got in to the paperwork he was also very patient. Even with some corrections and a return to the dealership, it has been a very "fit". And, once we got in to the paperwork he was also very patient. Even with some corrections and a return to the dealership, it has been a very pleasant experience in our brief time with the care. More

I highly recommend Melvin Bey. Several weeks after purchasing my car from Melvin, my battery died one evening. I called BMW Assist but they never arrived. Frantic, I contacted Melvin at 8pm on a Fri purchasing my car from Melvin, my battery died one evening. I called BMW Assist but they never arrived. Frantic, I contacted Melvin at 8pm on a Friday night. He waited for me at the dealership with a loaner until 10pm. He absolutely went above and beyond. He's been thoroughly professional and a pleasure to deal with. More

Melvin was a pleasure to deal with. He may end up giving car salesmen a good name! He had the talent and personality of a fine salesman without the aggressiveness often associated with people in your busine car salesmen a good name! He had the talent and personality of a fine salesman without the aggressiveness often associated with people in your business. More

The dealership was great! They worked with me so I could get the car I wanted. They ordered the car and I got it in 4-5 weeks. get the car I wanted. They ordered the car and I got it in 4-5 weeks. More

I received an exceptional level of customer service in purchasing my new vehicle from NW BMW. My sales representative, Melvin Bey was fantastic. He responded to my online inquiry within minutes of my hi purchasing my new vehicle from NW BMW. My sales representative, Melvin Bey was fantastic. He responded to my online inquiry within minutes of my hitting the send button on my computer and arranged for the vehicle of my choice to be ready for me and my husband to view that same evening. I did not expect to purchase so quickly, but the ease of service and the teamwork from the financing manager, the service manager and Melvin, I drove away the same evening in my new vehicle. More

Andrew was the reason I probably bought this vehicle at this location. He was a real gentleman, honest, friendly and could not have been more patient with a senior citizen couple who had no idea about all this location. He was a real gentleman, honest, friendly and could not have been more patient with a senior citizen couple who had no idea about all of the new technology incorporated in the BMW. I have been buying new cars for sixty years and this was by far the smoothest and most enjoyable one I have had. More

The service department is the worst... they take advantage of people, do not communicate information well at all. I had my car taken there recently and the issue was never diagnosed on the first v advantage of people, do not communicate information well at all. I had my car taken there recently and the issue was never diagnosed on the first visit but i was charged a $140 fee.... i was than told to return the car and it would be checked for free, not really i already paid and it was not done properly. when i pick my car up i noticed my mileage was increased by almost 1,000 miles and no on can account for this... Sad part is speaking with management didn't help at all. I will never take my car there again. More