BMW of Owings Mills

I have been a customer of NW BMW for 10+ years. The service personnel have always provided exceptional care for my car. I was equally impressed with my sales experience today. The team listened to my service personnel have always provided exceptional care for my car. I was equally impressed with my sales experience today. The team listened to my requirements and offered cars and options that met my needs. GREAT experience. More

Mel is one of the nicest people Ive ever met. He was very knowledgeable and knew everything I asked about the car. He truly made me comfortable and my car buying experience easy. He was great company for me knowledgeable and knew everything I asked about the car. He truly made me comfortable and my car buying experience easy. He was great company for me as I waited for my paper work to be done. Ive brought 3 cars from Northwest and would recommend all my friends and family to come here. Everyone here was great but Mel has a personality that really works. What an intelligent young individual .. Keep up the good work Mel, you should go far in life..... Thanks I just love my car. M's V. Thornton More

Angel was fantastic to work with on the purchase of our new car. He was extremely helpful, knowledgeable, easy to deal with and never pressured us to make a decision. Furthermore, he was very responsive a new car. He was extremely helpful, knowledgeable, easy to deal with and never pressured us to make a decision. Furthermore, he was very responsive anytime we had a question or needed to reach him. Any issue through the process that came up was addressed quickly and efficiently. I would highly recommend him to anyone looking to buy either a new or used vehicle from Northwest. More

It was an absolute pleasure working with Ken. His first impression was a 10. He was kind, knowledgeable and professional. I was very comfortable with Ken. My intentions was not to purchase that day but aft impression was a 10. He was kind, knowledgeable and professional. I was very comfortable with Ken. My intentions was not to purchase that day but after spending hours with ken he made me feel at ease. He was very attentive and worked with me to get the best possible payment. Bob and Joy was also wonderful to work with. More

Ken Hobbs was absolutely fantastic to work with. Knowledgable, friendly and professional. Northwest absolutely is a terrific BMW dealership; I've never been disappointed, and plan to do business the Knowledgable, friendly and professional. Northwest absolutely is a terrific BMW dealership; I've never been disappointed, and plan to do business there (and with Ken) for many years to come. More

Buying my new BMW with northwest was a such pleasant experience . From the start and the end of the transaction, every body helped me with a smile and great knowledge. I would strongly recommend this experience . From the start and the end of the transaction, every body helped me with a smile and great knowledge. I would strongly recommend this dealership . Thank you. More

Everyone was wonderful and kind to us. Marvin - thanks for your kind words and encouragement during the process.The snow did not stop you from showing off Gods handy work as we test drove our truck. We w for your kind words and encouragement during the process.The snow did not stop you from showing off Gods handy work as we test drove our truck. We were the last people to leave the parking lot that evening ( lol) but we love our X5. Thanks. Joy was really nice and fun to deal with as well - such great personalities. More

I really enjoyed talking and emailing my sales rep, he was very helpful and always kept me informed on all the updates with my purchase making sure that all the paperwork was going forward. Even picking m was very helpful and always kept me informed on all the updates with my purchase making sure that all the paperwork was going forward. Even picking me up from the airport was very impressive and I couldn't have ask for any other sales rep. Thuan was very respectful and very professional all at the same time. Also I would like to thank all the people at BMW who helped make this sale a success because, I never get my hopes up about anything till I drive away with it and everything is all good. Thanks again for your service. V/R Dexter C. Pinkett, Sr U.S. Army Active Duty Hawaii...... More

Awesome service .. This is my forth BMW within a year time with other dealers but the experience was the best of them all will definitely come back for future vehicles. time with other dealers but the experience was the best of them all will definitely come back for future vehicles. More

Mr Bey, was very professional and worked very hard to Mr Bey, was very professional and worked very hard to make our purchase pleasant. We were very pleased with his customer service and knowledge Mr Bey, was very professional and worked very hard to make our purchase pleasant. We were very pleased with his customer service and knowledge of his job. He was Excellent in every aspect !!! Thanks for the great customer service Looking forward to doing business with him & the dealership in the future. Kim & Kenneth Wilson More