BMW of Owings Mills

I had an overall excellent experience. It was the quickest and fastest car buying process ever. Thank you for treating me as a valued customer. quickest and fastest car buying process ever. Thank you for treating me as a valued customer. More

My experience with Northwest BMW and Melvin Bey, in particular, was excellent (with one caveat). As a three-time BMW owner, I knew what I wanted -- well, I thought I knew what I wanted. I was in th particular, was excellent (with one caveat). As a three-time BMW owner, I knew what I wanted -- well, I thought I knew what I wanted. I was in the market for a new 3-series manual, and the NW BMW website listed multiple versions as available on their lot. My wife and I walked in and were promptly greeted by Melvin. We were dismayed, however, to find out that the website was not only out of date, but inaccurate. There were, in fact, NO manuals on the lot. Before we could walk out, Melvin convinced us to at least try the new 3-series 8-speed automatic; and it was love at first drive. While we were not pleased that the website showed inaccurate information, Melvin did a great job by letting the new 3-series automatic "speak for itself". (Note that the website was promptly updated after our discovery.) Over the next few weeks, I worked with Melvin to build the perfect new 3-series at the right price, and I put one on order. The dealership worked with me to get it built and delivered as soon as possible, and Melvin answered (or anticipated) every question along the way. My new car actually arrived a little earlier than expected, and it was ready to go just as promised. Overall, I'd highly recommend NW BMW and Melvin Bey. More

I had the wonderful experience of being helped by Josh and his team a week ago. The Northwest team was excellent and went above and beyond to help me and my family. I look forward to working with them in and his team a week ago. The Northwest team was excellent and went above and beyond to help me and my family. I look forward to working with them in the future and would recommend them to anyone who needs their vehicle serviced. I love being a BMW owner and Northwest helps maximize the BMW owner experience. Danny More

Andrew Nass was a real pleasure to work with. Low key, no pressure, very knowledgeable, very professional . . . just a very nice guy to deal with. First time in my life I've been in a dealership and was no pressure, very knowledgeable, very professional . . . just a very nice guy to deal with. First time in my life I've been in a dealership and wasn't made to wait 45 minutes for the sales manager to come out; Andrew walked me into the sales manager's office, we had a nice three minute chat, and then headed to the F&I guy's office to start the paperwork. I was impressed with everyone I met at Northwest BMW (I purchased the only non-BMW on the lot, a Toyota Solara convertible that had been a trade in), but they treated me as though I had just ordered the most expensive new car available and made me feel like a valued customer. Highly recommend! More

I met Melvin on Google+ he "circle me" the equivalent of friending on Facebook. I was curious and the timing was right so I looked at his stock of cars. I was interested in a BMW but then I t equivalent of friending on Facebook. I was curious and the timing was right so I looked at his stock of cars. I was interested in a BMW but then I thought of my 3 young girls and that dream died quickly. I next went over to a MiniVan, but that didn't work out because of finances. I then got a Nissan Rouge and I am so happy. I was driving an old "horse" my Dad had and I had to put it out of its misery. Melvin is down to earth and doesn't pressure you and he helps you find a good car for where you are right now. I understand he could have made more "money" on a BMW, but with his service I will be a repeat customer and buy that higher end BMW when my situation changes. That's what sales/customer service is about—the long haul relationship. I highly recommend Melvin and I will surely do business with him and Northwest BMW. He said they are "pros" and it shows. Dealerships get bad raps, but Melvin and Ron and the team at Northwest came through to make my car purchase a reality. More

A humbling experience that allowed me to feel like my business was desired and Mr. Bey was willing to do whatever needed to be done to make sure I was 100% satisfied. business was desired and Mr. Bey was willing to do whatever needed to be done to make sure I was 100% satisfied. More

Amazing, captivating, and profound! There is so much more I can say about my experience with Melvin Bey and Northwest BMW. My journey started over a year ago as I was trying to decide what type of luxury ve I can say about my experience with Melvin Bey and Northwest BMW. My journey started over a year ago as I was trying to decide what type of luxury vehicle I wanted to purchase. Oneday, a client of mine recommended Melvin Bey. I went to meet him and his spirit of excellence and high level of professionalism, intergrity, and knowlege truly impressed me. However, I still was sure because this was the first time in my life I was purchasing a vehicle I desired and not needed. Well, needlesstosay, my search lead me right back to Melvin Bey because three other salesmen from three different dealerships referred me to Melvin Bey. That Did It!!!!! I returned to the dearlership, put down my deposit, and as he stated, Got more than expected!!!! Iam an extremely satisfied Northwest BMW dealership customer and Melvin Bey will be my BMW representative each and everytime I purchase any of the future BWMs. Thank you for going through this part of my journey with me. You are blessed and Highly favored. Sincerely, D. Harris More

Melvin was very patient while I tried to find a car that "fit". And, once we got in to the paperwork he was also very patient. Even with some corrections and a return to the dealership, it has been a very "fit". And, once we got in to the paperwork he was also very patient. Even with some corrections and a return to the dealership, it has been a very pleasant experience in our brief time with the care. More

I highly recommend Melvin Bey. Several weeks after purchasing my car from Melvin, my battery died one evening. I called BMW Assist but they never arrived. Frantic, I contacted Melvin at 8pm on a Fri purchasing my car from Melvin, my battery died one evening. I called BMW Assist but they never arrived. Frantic, I contacted Melvin at 8pm on a Friday night. He waited for me at the dealership with a loaner until 10pm. He absolutely went above and beyond. He's been thoroughly professional and a pleasure to deal with. More

Melvin was a pleasure to deal with. He may end up giving car salesmen a good name! He had the talent and personality of a fine salesman without the aggressiveness often associated with people in your busine car salesmen a good name! He had the talent and personality of a fine salesman without the aggressiveness often associated with people in your business. More