BMW of Owings Mills

Kenny was professional, courteous, and knowledgeable and made my experience better than I could have imagined. He made a complicated buying/leasing process (2 cars, 2 separate states) simple. He followed up made my experience better than I could have imagined. He made a complicated buying/leasing process (2 cars, 2 separate states) simple. He followed up when he said he would, explained details in an easy to understand way, did everything I asked, and in the process won a customer for life. I couldn't be happier. More

We came in to buy a 328i and ended up with a GT for more money and a better car. This was not even offered at another dealer. money and a better car. This was not even offered at another dealer. More

The entire team at Northwest BMW, especilly Ken Hobbs, George Borkowitz and Joy Chilcoat, went out of their way to expedite the delivery of a new 435xi on a Saturday afternoon. The sale and documentation George Borkowitz and Joy Chilcoat, went out of their way to expedite the delivery of a new 435xi on a Saturday afternoon. The sale and documentation was seemless. Everything was set up including transfer of Sirius Radio. Ken stayed with me after the dealership had closed to ensure that everything was working to my satisfaction. This is a group of people who go out of their way to ensure customer satisfaction. Lester Miller More

My car purchasing experience with Northwest BMW with Melvin Bey was fantastic! The sale was completed in 15 minutes, with unnecessary bartering and hassling and I got an excellent price on the vehicle! Melvin Bey was fantastic! The sale was completed in 15 minutes, with unnecessary bartering and hassling and I got an excellent price on the vehicle! The financing and approval process was completed in 15 minutes and I got an excellent rate. Better yet, after I purchased the vehicle I was called back to the dealership a couple of days later as they needed me to sign paperwork because they were able to get me an even better rate that saved me money! I have been around the Sales Industry and have bought numerous cars and this just doesn't happen! The Dealership Manager, Financing Team, Customer Service Reps, Service Reps and other employees at Northwest BMW were extremely courteous and professional and the overall purchasing experience was awesome. I'm going to tell you the same thing I told the Dealership Manager,...."As long as my wife, (Cynthia), and I are in the area you will continue to have us as loyal customers as It doesn't get better than this"! I would encourage you to run down to Northwest BMW and get with Melvin Bey, right away, and purchase that BMW vehicle of your preference from the best BMW Dealership in the entire DELMARVA region.! Thanks, Michael & Cynthia Izard Izard_Michael@Yahoo.com More

I came in looking for a car that I thought was the car I wanted after talking to Melvin Bey he recommended a car that fit my needs to a "t" hat off to Melvin Bey and Northwest BMW for excellent service. wanted after talking to Melvin Bey he recommended a car that fit my needs to a "t" hat off to Melvin Bey and Northwest BMW for excellent service. More

Tyrone offered excellent service and worked hard to make sure he met all my needs, even into the financing portion. Exceeded expectations. Ten stars all around! sure he met all my needs, even into the financing portion. Exceeded expectations. Ten stars all around! More

Mel made my car buying experience fast, easy and painless. I was very pleased with his attitude, his friendly demeanor and customer service. I would recommend Mel to any of my friends or family mem painless. I was very pleased with his attitude, his friendly demeanor and customer service. I would recommend Mel to any of my friends or family members. More

The rating I gave was based on the recent purchase and delivery of a new 2014 BMW 535i. I have purchased 3 other BMW's from other local dealers and they cannot compare to the level of customer service th delivery of a new 2014 BMW 535i. I have purchased 3 other BMW's from other local dealers and they cannot compare to the level of customer service that Northwest BMW and Tyrone Greene bring to the table. This is my 2nd purchase of a BMW from Northwest BMW and the level of service remains outstanding. Tyrone was helpful from the very beginning with helping me with my purchase. Giving me a great price, finding me any other incentives or rebates that were possible and making the delivery of my car as painless and hassle free as possible. I highly recommend if you are in the market for a BMW to go to Northwest BMW and Tyrone Greene first. You will not be disappointed. When I'm ready to buy again I'm going to Tyrone and Northwest BMW first! More

Wow!!!!! What else can I say, the whole experience from start to finish was absolutely SUPERB!!!! Mel was professional, very knowledgeable and EXTREAMLY HELPFUL. Best car purchasing experience I've ever start to finish was absolutely SUPERB!!!! Mel was professional, very knowledgeable and EXTREAMLY HELPFUL. Best car purchasing experience I've ever had!!!!!! Mel Bey and Northwest BMW are the BEST!!!!! More

I initially dropped in for some advice regarding my car situation. I needed to get into a new vehicle but faced certain challenges regarding my credit situation. I was treated with the utmost respect and c situation. I needed to get into a new vehicle but faced certain challenges regarding my credit situation. I was treated with the utmost respect and courtesy. Melvin made me feel like a million bucks. I honestly didn't think I'd be leaving in a new BMW less than a week later. More