BMW of Owings Mills

The rating I gave was based on the recent purchase and delivery of a new 2014 BMW 535i. I have purchased 3 other BMW's from other local dealers and they cannot compare to the level of customer service th delivery of a new 2014 BMW 535i. I have purchased 3 other BMW's from other local dealers and they cannot compare to the level of customer service that Northwest BMW and Tyrone Greene bring to the table. This is my 2nd purchase of a BMW from Northwest BMW and the level of service remains outstanding. Tyrone was helpful from the very beginning with helping me with my purchase. Giving me a great price, finding me any other incentives or rebates that were possible and making the delivery of my car as painless and hassle free as possible. I highly recommend if you are in the market for a BMW to go to Northwest BMW and Tyrone Greene first. You will not be disappointed. When I'm ready to buy again I'm going to Tyrone and Northwest BMW first! More

Wow!!!!! What else can I say, the whole experience from start to finish was absolutely SUPERB!!!! Mel was professional, very knowledgeable and EXTREAMLY HELPFUL. Best car purchasing experience I've ever start to finish was absolutely SUPERB!!!! Mel was professional, very knowledgeable and EXTREAMLY HELPFUL. Best car purchasing experience I've ever had!!!!!! Mel Bey and Northwest BMW are the BEST!!!!! More

I initially dropped in for some advice regarding my car situation. I needed to get into a new vehicle but faced certain challenges regarding my credit situation. I was treated with the utmost respect and c situation. I needed to get into a new vehicle but faced certain challenges regarding my credit situation. I was treated with the utmost respect and courtesy. Melvin made me feel like a million bucks. I honestly didn't think I'd be leaving in a new BMW less than a week later. More

I have bought three cars from this dealership and they are always cordial, friendly and all of their service is great. Mel Bey is an exceptional salesman. He takes his time and explains all the details o are always cordial, friendly and all of their service is great. Mel Bey is an exceptional salesman. He takes his time and explains all the details of the vehicle, very patient and recommendations were great. More

Why? - Because Tyrone and his team were the most friendly and professional dealership I have ever had the pleasure of working with. I came from Michigan and visited this dealership (reluctantly at first) to and professional dealership I have ever had the pleasure of working with. I came from Michigan and visited this dealership (reluctantly at first) to see if I actually wanted to drive the Z4... that I ended up purchasing. Tyrone calmed my nerves when taking the vehicle for a test drive and pointed out all the features of the car. After making my decision to purchase the vehicle, the team (Joy, Bob and Roy), were very friendly and professional as they walked me through the rest of the process. I then booked a return flight and drove the car back to Michigan. The entire experience was wonderful...from the test drive to the drive home. Thank you, Tyrone, for making this experience a memorable one! When this car is retired, I wll be back to your dealership to purchase another one...even though I live in the "Motor City"!!!! That alone, says alot about why!! More

Andrew Nass was so personable, respectful. He was compassionate. I explained that I wanted to buy a fun car and to sell my brand new car that I had just leased 3 months before - because I had leased compassionate. I explained that I wanted to buy a fun car and to sell my brand new car that I had just leased 3 months before - because I had leased the car for my husband who had recently died. Andrew was so nice, that when it appeared that he didn't have the car I wanted in stock and I left the dealership, I was sad because I really wanted to buy a car from him. Later that day, I realized that the car I thought I wanted was longer than I expected. I returned to the dealership and together we found the car that suited my needs. Thank you Andrew. More

Overall, a great experience. Buying a new car can be stressful, but Melvin made the process enjoyable. He was very knowledgeable, friendly, and patient. I never felt pressured to make a purchase. Mel stressful, but Melvin made the process enjoyable. He was very knowledgeable, friendly, and patient. I never felt pressured to make a purchase. Melvin worked hard to answer all of my questions and find me exactly what I was looking for. Definitely an "A+". More

Way better experience than Passport BMW which is more conveinent to my residence but service, flexibility, outrageous prices etc. puts them way below Northwest. Total opposit experience with Northwest. conveinent to my residence but service, flexibility, outrageous prices etc. puts them way below Northwest. Total opposit experience with Northwest. Wish I could have recommended my best friend to purchase her car there before she bought the 2013 convertible from Passport. Wish Tyrone could have gotten her commission. Three thumbs up to Norhwest :-) More

I had an overall excellent experience. It was the quickest and fastest car buying process ever. Thank you for treating me as a valued customer. quickest and fastest car buying process ever. Thank you for treating me as a valued customer. More

My experience with Northwest BMW and Melvin Bey, in particular, was excellent (with one caveat). As a three-time BMW owner, I knew what I wanted -- well, I thought I knew what I wanted. I was in th particular, was excellent (with one caveat). As a three-time BMW owner, I knew what I wanted -- well, I thought I knew what I wanted. I was in the market for a new 3-series manual, and the NW BMW website listed multiple versions as available on their lot. My wife and I walked in and were promptly greeted by Melvin. We were dismayed, however, to find out that the website was not only out of date, but inaccurate. There were, in fact, NO manuals on the lot. Before we could walk out, Melvin convinced us to at least try the new 3-series 8-speed automatic; and it was love at first drive. While we were not pleased that the website showed inaccurate information, Melvin did a great job by letting the new 3-series automatic "speak for itself". (Note that the website was promptly updated after our discovery.) Over the next few weeks, I worked with Melvin to build the perfect new 3-series at the right price, and I put one on order. The dealership worked with me to get it built and delivered as soon as possible, and Melvin answered (or anticipated) every question along the way. My new car actually arrived a little earlier than expected, and it was ready to go just as promised. Overall, I'd highly recommend NW BMW and Melvin Bey. More