BMW of Owings Mills

I had a great experience at your dealership. Everyone was very nice. I was treated very special and was very impressed. Angel Casas was wonderful. He was very informative. He answered my questions and explai very nice. I was treated very special and was very impressed. Angel Casas was wonderful. He was very informative. He answered my questions and explained in details so that I would understand. You have wonderful people working for you. Mr. Casas is a great and wonderful assess to your company. He was very patient and let me take the time to make up my mine to what I wanted. He didn't rush me like the experiences I have had with other dealerships. My husband had dealt with Northwest before and had nothing but very good things to say about your dealership. He recommended that I try you . I had bad experiences with others car dealers. I love the way business is done in a percise and professional matter. I rate your dealership excellent in customer service. I also had the pleasure of meeting the sales manager Mr. George Borkowicz who is a very nice gentleman. I can't stop talkling about my experience with your dealership. I have told all of my friends about you. Oh, I forgot to mention I just love my new X3. Thanks again for the wonderful experienice. Ruby Knott More

I just leased BMW X3 at Northwest BMW. Having been two other dealers over a period of couple of months, I was skeptical of the sales people. However, at Northwest after meeting with Ken Hobbs, I felt he i other dealers over a period of couple of months, I was skeptical of the sales people. However, at Northwest after meeting with Ken Hobbs, I felt he is down to earth and is a very sincere individual. I never felt that he was trying to play any games , normally found with car sales person. IMy wife and I liked his mannersim, and did respect throughout the transaction. Answered numerous questions that we had. Besides being a pleasant person, he had a very good knowldge of the car we were getting. The dealership was very low key and we never felt pressure to buy. The staff at the dealership was very courtious. They provided a specialist to go over the details of the functioning of the new car and offered to come home to set up garage door opener controls on the car. I had never experienced in my 40 years of driving and purchasing vehicles, this kind of sales person and service from a car dealer. Thank you Ken Hobbs and Northwest BMW. I will certainly consider coming to your dealership to buy my next car. I will highly recommend Ken Hobbs and the dealership. Thanks Dilip P. More

Northwest BMW was the 2nd dealer I had visited. Ordering and buying a car from Kenny was a great experience. He answered my emails quickly, was always ready at the times we agreed to meet and is very knowle and buying a car from Kenny was a great experience. He answered my emails quickly, was always ready at the times we agreed to meet and is very knowledgable about the cars hes selling. I had researched the car quite a bit ahead of time and during the test drive I asked a lot of questions to confirm what I had found and every answer was consistent whereas the CA at the first dealer made up a few answers. The price we agreed on was much better than the first dealer and was in line with what i expected to see. It also did not include a bogus charge for nitrogen in the tires like the first dealer did, which really bugged me. Kenny was always professional and I never felt like he was trying to get one over on me. I would recommend Kenny to anybody looking for a new BMW. Dave More

Kenny was professional, courteous, and knowledgeable and made my experience better than I could have imagined. He made a complicated buying/leasing process (2 cars, 2 separate states) simple. He followed up made my experience better than I could have imagined. He made a complicated buying/leasing process (2 cars, 2 separate states) simple. He followed up when he said he would, explained details in an easy to understand way, did everything I asked, and in the process won a customer for life. I couldn't be happier. More

We came in to buy a 328i and ended up with a GT for more money and a better car. This was not even offered at another dealer. money and a better car. This was not even offered at another dealer. More

The entire team at Northwest BMW, especilly Ken Hobbs, George Borkowitz and Joy Chilcoat, went out of their way to expedite the delivery of a new 435xi on a Saturday afternoon. The sale and documentation George Borkowitz and Joy Chilcoat, went out of their way to expedite the delivery of a new 435xi on a Saturday afternoon. The sale and documentation was seemless. Everything was set up including transfer of Sirius Radio. Ken stayed with me after the dealership had closed to ensure that everything was working to my satisfaction. This is a group of people who go out of their way to ensure customer satisfaction. Lester Miller More

My car purchasing experience with Northwest BMW with Melvin Bey was fantastic! The sale was completed in 15 minutes, with unnecessary bartering and hassling and I got an excellent price on the vehicle! Melvin Bey was fantastic! The sale was completed in 15 minutes, with unnecessary bartering and hassling and I got an excellent price on the vehicle! The financing and approval process was completed in 15 minutes and I got an excellent rate. Better yet, after I purchased the vehicle I was called back to the dealership a couple of days later as they needed me to sign paperwork because they were able to get me an even better rate that saved me money! I have been around the Sales Industry and have bought numerous cars and this just doesn't happen! The Dealership Manager, Financing Team, Customer Service Reps, Service Reps and other employees at Northwest BMW were extremely courteous and professional and the overall purchasing experience was awesome. I'm going to tell you the same thing I told the Dealership Manager,...."As long as my wife, (Cynthia), and I are in the area you will continue to have us as loyal customers as It doesn't get better than this"! I would encourage you to run down to Northwest BMW and get with Melvin Bey, right away, and purchase that BMW vehicle of your preference from the best BMW Dealership in the entire DELMARVA region.! Thanks, Michael & Cynthia Izard Izard_Michael@Yahoo.com More

I came in looking for a car that I thought was the car I wanted after talking to Melvin Bey he recommended a car that fit my needs to a "t" hat off to Melvin Bey and Northwest BMW for excellent service. wanted after talking to Melvin Bey he recommended a car that fit my needs to a "t" hat off to Melvin Bey and Northwest BMW for excellent service. More

Tyrone offered excellent service and worked hard to make sure he met all my needs, even into the financing portion. Exceeded expectations. Ten stars all around! sure he met all my needs, even into the financing portion. Exceeded expectations. Ten stars all around! More

Mel made my car buying experience fast, easy and painless. I was very pleased with his attitude, his friendly demeanor and customer service. I would recommend Mel to any of my friends or family mem painless. I was very pleased with his attitude, his friendly demeanor and customer service. I would recommend Mel to any of my friends or family members. More