BMW of Owings Mills

Outstanding Mr Bryant was welcoming, patient and HONEST. If he were not a determined salesman I would not have left a happy customer. I had issues with my credit Mr Bryant was welcoming, patient and HONEST. If he were not a determined salesman I would not have left a happy customer. I had issues with my credit report revealing false information. Mr Bryant took the time to ask me about this issue, and then gave me an opportunity to provide documentation of truth. I came into the dealership expecting to drive away in a used vehicle. Instead I drove away in a brand new car! I was ECSTATIC because I have not owned a new vehicle in 14 years. I told Mr Bryant what I wanted, and he delivered ... down to the last detail! I have already recommended him and this dealership to my family and friends. Even the people I met in the financing department were quick and pleasant to work with (Ms Janee and Mr Bob and the gentleman who showed me how to operate my vehicle). More

Great Experience The staff at Northwest were very friendly and a pleasure to do business with. I never felt pressured to purchase my vehicle and they were very willing The staff at Northwest were very friendly and a pleasure to do business with. I never felt pressured to purchase my vehicle and they were very willing to answer any questions I had about the car. More

I TRULY ENJOYED MY EXPERIENCE I HONESTLY DID NOT COME THAT DAY TO PURCHASE A VEHICLE. JAY REALLY WORKED WITH ME TO FIND THE ONE THAT BEST SUITED ME. HE MADE ME FEEL COMFORTABLE IN I HONESTLY DID NOT COME THAT DAY TO PURCHASE A VEHICLE. JAY REALLY WORKED WITH ME TO FIND THE ONE THAT BEST SUITED ME. HE MADE ME FEEL COMFORTABLE IN MAKING THAT DECISION. HE WAS PATIENT AND VERY KNOWLEGABLE ABOUT THE BMW'S. I HAVE ALWAYS WANTED TO OWN ONE AND THAT DAY HE MADE THAT DREAM OF MINE A REALITY. HE IS AMAZING AND I WILL DEFINATELY SEND ANYONE I KNOW LOOKING TO PURCHASE A CAR HIS WAY. THANKS AGAIN!!!!!!!!!!!!! THIS WAS MY SECOND VEHICLE PURCHASED FROM HIM AND I WILL DEFINATELY BE A LIFE LONG CUSTOMER!!!!!!! More

Sales Experience John Kim was a pleasure to work with. He worked at a pace that I was comfortable. He answered my questions, worked on the offer, and was as supportive John Kim was a pleasure to work with. He worked at a pace that I was comfortable. He answered my questions, worked on the offer, and was as supportive of my needs as possible. I would highly recommend him to anyone interested in a new or used BMW. More

Excellent Service, Pleasant Experience We had a very positive experience at Northwest BMW. Angel Casas and Kenny Hobbs were both very helpful and knowledgeable. We chose our car through USA We had a very positive experience at Northwest BMW. Angel Casas and Kenny Hobbs were both very helpful and knowledgeable. We chose our car through USAA and received a good purchase price and great car. Angel and Kenny were patient with our intensive research to find the right vehicle for our needs. We dealt with a number of other staff for various needs and all were pleasant and helpful. More

Indecisive Buyer I really appreciate the professionalism and teamwork of the staff at Northwest BMW. I just hope that the dealership will continue to cater to my every I really appreciate the professionalism and teamwork of the staff at Northwest BMW. I just hope that the dealership will continue to cater to my every whim when it comes to my BMW 328xi. Thanks "Jay" Region for your patience and honesty! More

Good customer service The service was good however Tyrone was juggling between me and another customer which added some wait time during my visit. He was friendly and discu The service was good however Tyrone was juggling between me and another customer which added some wait time during my visit. He was friendly and discussed all the options with patience and professionalism. More

Rick made it so easy I put off trading my car mainly because of the time it takes at the dealership. But OMG- I was out within 2 hours! Rick and the rest of the staff mad I put off trading my car mainly because of the time it takes at the dealership. But OMG- I was out within 2 hours! Rick and the rest of the staff made things so quick and easy. And I loved their sense of humor. Thanks Rick!! More

Excellent experience Very professional from the very beginning. Extremely knowledgeable about the car. Helped me pick the right car for my wife. Very impressed with the se Very professional from the very beginning. Extremely knowledgeable about the car. Helped me pick the right car for my wife. Very impressed with the service and the pricing of the car was excellent. No need to haggle, honest and all the employees were friendly and helpful. Wife is very happy with the X1 I bought ! Thanks Angel ! More

Exceptonal Service Upon my arrival at Northwest BMW, I was greeted with a warm and friendly smile! I told the representative want I was looking for, make, model and he Upon my arrival at Northwest BMW, I was greeted with a warm and friendly smile! I told the representative want I was looking for, make, model and he showed me what was available and also made some recommendations. Once I chose my vehicle, he discussed with me my options and most importantly he let me make the decision about the financing that was available. My representative was very knowledgeable and patient, as I looked at many cars and asked a lot of questions. My overall experience, was great, I'm very very happy with my new car and I will definitely purchase my next vehicle at Northwest BMW. More