BMW of Owings Mills

I have purchased two previous new cars from Northwest and continue to come back because of the great customer service. I drive a farther distance for Northwest because I have been so happy with the sales and continue to come back because of the great customer service. I drive a farther distance for Northwest because I have been so happy with the sales and service departments. More

I have rated Northwest BMW one of the Greatest Dealership that has given me a great and wonderful experience in purchasing a new vehicle . The Customer Service , Quality,and Friendliness was phenomenal. I wa that has given me a great and wonderful experience in purchasing a new vehicle . The Customer Service , Quality,and Friendliness was phenomenal. I was satisfied with my price my advisor Eric Lowery and staff was very knowledgeable of the products and all services which gave me a the comfortability that I needed. I felt I was at the right dealership working best in the business. My overall experience wonderful and I have referred several of my friends and family to Northwest BMW It was a pleasant experience ! Thank you Northwest and staff keep up the great work ! More

Zero pressure sale... couldn't have been any more helpful of friendly throughout the process (even when I had him clean the snow off of a car so I could listen to the it's sound system). Thank you A helpful of friendly throughout the process (even when I had him clean the snow off of a car so I could listen to the it's sound system). Thank you Angel and George for a great no-hassle deal. This was my 5th Northwest vehicle... won't be my last. More

I worked with Thuan for my purchase of new BMW X3. He is very responsive to any inquiry and very patient with our entire decision making process. He searched extensively to find our match. We ordered the ca very responsive to any inquiry and very patient with our entire decision making process. He searched extensively to find our match. We ordered the car before the holiday. Because the holiday season, the delivery system from the mansufactuer was a little bit out of order. In order to meet our needs, he again searched within the network and was able to magically locate the matching car. We had extremely positive experience working with Thuan. More

Kenny was a huge help. I came here after being disappointed at a dealership closer to me. He was extremely friendly and knowledgable about the models… in my experience, a rare combination! disappointed at a dealership closer to me. He was extremely friendly and knowledgable about the models… in my experience, a rare combination! More

I was pleased with my purchase. Something happened with the car a few days after and they took it in immediately for service. Thanks NW the car a few days after and they took it in immediately for service. Thanks NW More

Rick was awesome as usual! This is my third BMW that I have bought from Rick at Northwest and he has always went out of his way to get me into a car I love. I highly recommend Rick Buckley at Northwest i have bought from Rick at Northwest and he has always went out of his way to get me into a car I love. I highly recommend Rick Buckley at Northwest if you are looking for a new BMW you won’t be disappointed. The rest of the staff is very accommodating as well, from Joy Chilcoat to Bob Harris they made my car buying experience as smooth as you could imagine. More

Kenny provided exemplary customer service. Since we established the baseline deal via an internet inquiry all I really had to do was to show up at the dealership and meet Kenny to close the deal. Kenn established the baseline deal via an internet inquiry all I really had to do was to show up at the dealership and meet Kenny to close the deal. Kenny was courteous, stood by the deal and assured us the car would be in in the next couple of days... Everything worked.. no surprises and a great buying experience. More

I can't say enough about Melvin Bey. We recently purchased a replacement BMW X3 from Northwest BMW for our old X3, which was totaled in an accident. Melvin was instrumental in helping my fiance and purchased a replacement BMW X3 from Northwest BMW for our old X3, which was totaled in an accident. Melvin was instrumental in helping my fiance and I purchase what is clearly a superior replacement vehicle. We were generally unhappy about the accident and the prospect of purchasing a vehicle as replacement for an X3 that we truly enjoyed. Melvin made the process infinitely better than it could have been. Melvin is professional, extremely knowledgeable, and most importantly, honest. He takes pride in his work and the vehicles he sells, and it shows. We very much enjoyed our experience at Northwest BMW, and all the staff there, but particularly our experience working with Melvin. I can strongly recommend Melvin to anyone considering a new or used car purchase at Northwest. Melvin, thank you for everything. We really appreciate all your work. Nicholas Rohrer & Kerry Gardocki More

I have been a customer of NW BMW for 10+ years. The service personnel have always provided exceptional care for my car. I was equally impressed with my sales experience today. The team listened to my service personnel have always provided exceptional care for my car. I was equally impressed with my sales experience today. The team listened to my requirements and offered cars and options that met my needs. GREAT experience. More