BMW of Owings Mills

I worked with Thuan for my purchase of new BMW X3. He is very responsive to any inquiry and very patient with our entire decision making process. He searched extensively to find our match. We ordered the ca very responsive to any inquiry and very patient with our entire decision making process. He searched extensively to find our match. We ordered the car before the holiday. Because the holiday season, the delivery system from the mansufactuer was a little bit out of order. In order to meet our needs, he again searched within the network and was able to magically locate the matching car. We had extremely positive experience working with Thuan. More

Kenny was a huge help. I came here after being disappointed at a dealership closer to me. He was extremely friendly and knowledgable about the models… in my experience, a rare combination! disappointed at a dealership closer to me. He was extremely friendly and knowledgable about the models… in my experience, a rare combination! More

I was pleased with my purchase. Something happened with the car a few days after and they took it in immediately for service. Thanks NW the car a few days after and they took it in immediately for service. Thanks NW More

Rick was awesome as usual! This is my third BMW that I have bought from Rick at Northwest and he has always went out of his way to get me into a car I love. I highly recommend Rick Buckley at Northwest i have bought from Rick at Northwest and he has always went out of his way to get me into a car I love. I highly recommend Rick Buckley at Northwest if you are looking for a new BMW you won’t be disappointed. The rest of the staff is very accommodating as well, from Joy Chilcoat to Bob Harris they made my car buying experience as smooth as you could imagine. More

Kenny provided exemplary customer service. Since we established the baseline deal via an internet inquiry all I really had to do was to show up at the dealership and meet Kenny to close the deal. Kenn established the baseline deal via an internet inquiry all I really had to do was to show up at the dealership and meet Kenny to close the deal. Kenny was courteous, stood by the deal and assured us the car would be in in the next couple of days... Everything worked.. no surprises and a great buying experience. More

I can't say enough about Melvin Bey. We recently purchased a replacement BMW X3 from Northwest BMW for our old X3, which was totaled in an accident. Melvin was instrumental in helping my fiance and purchased a replacement BMW X3 from Northwest BMW for our old X3, which was totaled in an accident. Melvin was instrumental in helping my fiance and I purchase what is clearly a superior replacement vehicle. We were generally unhappy about the accident and the prospect of purchasing a vehicle as replacement for an X3 that we truly enjoyed. Melvin made the process infinitely better than it could have been. Melvin is professional, extremely knowledgeable, and most importantly, honest. He takes pride in his work and the vehicles he sells, and it shows. We very much enjoyed our experience at Northwest BMW, and all the staff there, but particularly our experience working with Melvin. I can strongly recommend Melvin to anyone considering a new or used car purchase at Northwest. Melvin, thank you for everything. We really appreciate all your work. Nicholas Rohrer & Kerry Gardocki More

I have been a customer of NW BMW for 10+ years. The service personnel have always provided exceptional care for my car. I was equally impressed with my sales experience today. The team listened to my service personnel have always provided exceptional care for my car. I was equally impressed with my sales experience today. The team listened to my requirements and offered cars and options that met my needs. GREAT experience. More

Mel is one of the nicest people Ive ever met. He was very knowledgeable and knew everything I asked about the car. He truly made me comfortable and my car buying experience easy. He was great company for me knowledgeable and knew everything I asked about the car. He truly made me comfortable and my car buying experience easy. He was great company for me as I waited for my paper work to be done. Ive brought 3 cars from Northwest and would recommend all my friends and family to come here. Everyone here was great but Mel has a personality that really works. What an intelligent young individual .. Keep up the good work Mel, you should go far in life..... Thanks I just love my car. M's V. Thornton More

Angel was fantastic to work with on the purchase of our new car. He was extremely helpful, knowledgeable, easy to deal with and never pressured us to make a decision. Furthermore, he was very responsive a new car. He was extremely helpful, knowledgeable, easy to deal with and never pressured us to make a decision. Furthermore, he was very responsive anytime we had a question or needed to reach him. Any issue through the process that came up was addressed quickly and efficiently. I would highly recommend him to anyone looking to buy either a new or used vehicle from Northwest. More

It was an absolute pleasure working with Ken. His first impression was a 10. He was kind, knowledgeable and professional. I was very comfortable with Ken. My intentions was not to purchase that day but aft impression was a 10. He was kind, knowledgeable and professional. I was very comfortable with Ken. My intentions was not to purchase that day but after spending hours with ken he made me feel at ease. He was very attentive and worked with me to get the best possible payment. Bob and Joy was also wonderful to work with. More