BMW of Owings Mills

It is easy for us to give highest marks to Ken, George and the support staff at NW BMW. This is the third vehicle in the past 16 months that a member of my family has purchased from Ken at Northwest. Ken and the support staff at NW BMW. This is the third vehicle in the past 16 months that a member of my family has purchased from Ken at Northwest. Ken is terrific, and so is George, his manager. Our trade and purchase process was fair, congenial, and low stress. During each transaction, the atmosphere was professional, yet personal. Our discussions of trade value and new vehicle costs were reasonable and forthright. Our perspectives and opinions were valued. WE appreciated the personal attention that we received. Our most recent vehicle purchase was my 20th as the primary or co-buyer. In all, my wife and I have owned seven different brands of vehicles. Three of the four BMW's that we have owned have been purchased at NW, through Ken Hobbs. Our trade and purchase experiences with Ken and NW have been superior to any prior experiences with any manufacturers. Because of Ken and George's approach to sales, they have earned our trust in their dealership. Consequently, all of our service needs are handled at NW as well. More

I would like to formally express my sincere appreciation for the outstanding customer service experience I recently had at Northwest BMW. From the time my wife entered my name on the website for a pre-owne for the outstanding customer service experience I recently had at Northwest BMW. From the time my wife entered my name on the website for a pre-owned Toyota 4 runner, I was immediately contacted by Northwest BMW and given an appointment. My appointment was at 1 PM and by 4 PM I was in my new vehicle heading home. Northwest sales rep Tyrone Greene had immediately set up my test drive, negotiated the price to my satisfaction and completed my vehicle purchase. Tyrone was efficient, effective and pleasant to work with. I highly recommend Tyrone and the Northwest BMW team, for new or pre-owned. More

Awesome experience! The entire team was professional, friendly, and knowledgeable about services and products. The process was quick and smooth. Kevin Robinson was the best representative that I have eve friendly, and knowledgeable about services and products. The process was quick and smooth. Kevin Robinson was the best representative that I have ever worked with at a car dealership. More

This has by far been the most pleasant and positive experience I have ever had purchasing a vehicle. Everyone at Northwest BMW went out of their way to make sure I was satisfied and that I understood experience I have ever had purchasing a vehicle. Everyone at Northwest BMW went out of their way to make sure I was satisfied and that I understood everything along the way. I would not hesitate to recommend this dealership and the entire staff at Northwest to anyone who is considering purchasing a new or previously owned BMW. More

We were extremely happy in working with Kenny Hobbs to select and order our new 2014 BMW 435xi Coupe. Kenny is very knowledgeable on all aspects of the various BMW models and options. He is quickly respon select and order our new 2014 BMW 435xi Coupe. Kenny is very knowledgeable on all aspects of the various BMW models and options. He is quickly responsive to all questions and contacts. We felt that we could trust Kenny in every interaction, which is very important in purchasing a new car. Kenny made us feel valued and and our purchase appreciated.... and, we LOVE our new 2014 BMW 435xi Coupe! More

I wasn't quite sure about buying another BMW, so I did some research and came to decision of going back to Northwest BMW. The experience and service was even better then the last time(2007). Everyone did some research and came to decision of going back to Northwest BMW. The experience and service was even better then the last time(2007). Everyone was so helpful and informative, I have even recommended some of my colleagues. Thanks again More

My experience at Northwest BMW was absolutely amazing. Angel was very responsive, knowledgeable and willing to work with me on all of my needs. I would highly recommend this dealership and the entire sta Angel was very responsive, knowledgeable and willing to work with me on all of my needs. I would highly recommend this dealership and the entire staff here! Bob Harris processed my final paperwork and he was great! Super informative, made sure I knew exactly what I was signing every step of the way and my boyfriend was even able to compare notes on old school cars for a bit :) WONDERFUL experience overall! More

I purchased a pre certified BMW from Angel at Northwest BMW. I pretty much made the deal over the phone as well as got a price for my trade, sight unseen!!! We drove 3 hours from Pa to Md to get this car, BMW. I pretty much made the deal over the phone as well as got a price for my trade, sight unseen!!! We drove 3 hours from Pa to Md to get this car, feeling confident that a high end dealership like Northwest BMW, I would only deal with the cleanest and best trade. I am a very picky buyer and was not disappointed. We love our new addition and would buy from Angel at Northwest again! More

My experience at Northwest BMW was awesome. Mr. Lowery was friendly, patient and knowledgeable. I would HIGHLY recommend Northwest to anyone in need of a vehicle! was friendly, patient and knowledgeable. I would HIGHLY recommend Northwest to anyone in need of a vehicle! More

I have purchased two previous new cars from Northwest and continue to come back because of the great customer service. I drive a farther distance for Northwest because I have been so happy with the sales and continue to come back because of the great customer service. I drive a farther distance for Northwest because I have been so happy with the sales and service departments. More