BMW of Owings Mills

Terrific dealership! I want to say a BIG THANK YOU to all of the great people at Northwest BMW. They are so incredibly nice and helpful and John Kim went out of his way to I want to say a BIG THANK YOU to all of the great people at Northwest BMW. They are so incredibly nice and helpful and John Kim went out of his way to make sure I received the vehicle that fit me - not trying to make me fit the car. Special shout out to Janee Clark who was extremely kind. I would not hesitate to purchase from them again. More

I will never return to NW BMW After the sale the customer service was ABSOLUTELY TERRIBLE and the manager should not be managing if he does not understand the meaning of customer s After the sale the customer service was ABSOLUTELY TERRIBLE and the manager should not be managing if he does not understand the meaning of customer service and sensitivity. It is evident that he needs training in tact and diplomacy. In addition, this is the 2nd time I have purchased a "certified used" car from northwest BMW and both times, something was wrong with the car within days/weeks of my purchase. Some of the very items that is listed in the "certified checklist" needed repair. Further, the communication between BMW dealers and BMW finanicial institution is subpar at best. Overall, I will NEVER purchase another vehicle from NW BMW. I will never return to NW BMW for any reason; not even something as small as a key chain and I will NOT recommend anyone to do any business there at all, ever. More

Purchase of my CPO 2011 BMW 328i Mr. Greene was a pleasure to work with. From the beginning of the process, Mr. Greene showed patience, and was thorough in informing of what it means Mr. Greene was a pleasure to work with. From the beginning of the process, Mr. Greene showed patience, and was thorough in informing of what it means to purchase a CPO BMW. He also helped me purchase my car at a price that was within my budget. More

Love this dealership Let me tell you, my experience with Northwest BMW started with just a phone call to inquire about a car a week later I was picking up that same car. Let me tell you, my experience with Northwest BMW started with just a phone call to inquire about a car a week later I was picking up that same car. John Kim was my salesman. I found him to be very honest and direct. These are rare qualities you find in a salesman. He took care of everything for me. I live in New Jersey so I must have passed over 100 dealerships to get to Northwest BMW. I flew into Baltimore he had me picked up at the airport. My plane was delayed over 7 hours and the dealership was closed but yet there was still someone there waiting for me. The car had a tank of gas and looked great. It was a risky move buying a car without seeing or driving it but I was very happy with my purchase. I do have one complaint. The drivers side window was broken. For a dealership of this caliber I would expect that to be caught with a simple overall inspection. As of the date of this posting my window has not been repaired. It looks crazy to have a beautiful Mercedes with plastic over the windows. I still brought my girlfriend to purchase a car from them two weeks later. This is abnormal for me because I'm a very picky shopper. I will keep you posted as to what happens with my window. I highly recommend this dealership. More

Purchased Certified Pre-Owned BMW This was an excellent experience from start to finish. Melvin Bey was friendly, knowledgeable, very accommodating and very nice to deal with. All th This was an excellent experience from start to finish. Melvin Bey was friendly, knowledgeable, very accommodating and very nice to deal with. All the staff that I dealt with during the purchase were efficient. professional, and just plain nice. Also, I had a wheel balancing issue after I drove the car home, and because I live far away from them could not take it back to Northwest. However, they paid for the wheels to be re-balanced at another dealer with no questions asked. This is a great dealership, and I highly recommend them for a great buying experience. More

Top Noch Experience John Jim at NotthWest BMW provided me with the worlds greatest service & care. Making my purchase effortless and easy. Would recommend dealership to a John Jim at NotthWest BMW provided me with the worlds greatest service & care. Making my purchase effortless and easy. Would recommend dealership to any one More

Look here for a BMW in Baltimore I highly recommend Northwest BMW. John Kim is a true professional who found me the car and deal I was looking for. I could not have asked for a better I highly recommend Northwest BMW. John Kim is a true professional who found me the car and deal I was looking for. I could not have asked for a better experience buying a car. More

New car purchase I do not think it is possible to have a better experience with any automobile salesperson or dealership. True professionals. John gave us every possib I do not think it is possible to have a better experience with any automobile salesperson or dealership. True professionals. John gave us every possible accommodation. It was absolutely the best experience I have ever had purchasing a new car. More

Superstar Treatment!!! Do you want to be valued and treated as a superstar when you're already stressed out looking for the perfect vehicle for yourself? Don't know what yo Do you want to be valued and treated as a superstar when you're already stressed out looking for the perfect vehicle for yourself? Don't know what you want? Ask for Angel Casas or Kenny Hobbs while you're there, but honestly ask for anyone at Northwest BMW to assist you in your search. I am sure they will know exactly what you want after talking with you. You can rely on anyone at Northwest BMW to listen to you and not shove you into a vehicle any other dealer may think you need or want. They are kind, attentive and almost too fun to work with. When I was losing hope of finding my vehicle Angel emails me "I found your car!" It was exactly the car I wanted. When Angel was out Kenny was kind enough to show me the vehicle. Make and Model was on point, Color was on point, Price was on point, and Options were on point. Overall experience rating is through the roof! More

Unforgettable! I usually hate buying cars because I never feel like I'm being treated right or honestly. The team at NW BMW was truly excellent and made me feel at h I usually hate buying cars because I never feel like I'm being treated right or honestly. The team at NW BMW was truly excellent and made me feel at home. I would recommend them to anyone thinking about purchasing a car. More