BMW of Owings Mills

Amazing customer service. Karen is now like family. So warm, knowledgeable and attentive. Thank you! Karen is now like family. So warm, knowledgeable and attentive. Thank you! More

All of my concerns were addressed and the technician dug into the issues and solved them into the issues and solved them More

I love dealing with BMW of Owings mills. It makes my experience so much easier. Thank you. Derek is amazing It makes my experience so much easier. Thank you. Derek is amazing More

Buying my X1 with Matthew Feit was fast and easy. I was very pleased with the speed and easiness of getting the purchase complete from start to finish. I was very pleased with the speed and easiness of getting the purchase complete from start to finish. More

Buying a car was simple, easy, and convenient. They were kind and friendly. I'm so happy They were kind and friendly. I'm so happy More

Had an amazing experience leasing my new BMW iX from BMW of Owings Mills. Honestly, it was probably the easiest car-buying process I've ever been through. Everyone there was friendly, zero pressure, and the of Owings Mills. Honestly, it was probably the easiest car-buying process I've ever been through. Everyone there was friendly, zero pressure, and they genuinely helped me get exactly what I was looking for without dragging things out. If you're in the market for a BMW or even just considering one, definitely go to this dealership. Super straightforward and made me feel like my business mattered. Highly recommend! More

Karen Andersen was excellent during the initial stages of my car purchase. She was communicative, professional, and made the entire process smooth and seamless. I felt well-informed and supported as I naviga my car purchase. She was communicative, professional, and made the entire process smooth and seamless. I felt well-informed and supported as I navigated the details of buying my car. However, the experience took a significant turn once the purchase was finalized. After the sale, it became nearly impossible to reach Karen. My calls went unanswered, and any follow-up support I needed was completely neglected. It felt like her attentiveness disappeared the moment the deal was closed, leaving me feeling abandoned. To make matters worse, I discovered that the car I purchased had a cracked tail light—a flaw that was barely noticeable when I inspected it on a rainy evening at 6 p.m. I repeatedly called Karen to address the issue, but every time she assured me she would call back, I never heard from her. This lack of follow-through was incredibly frustrating. Unfortunately, this experience leads me to believe that the dealership’s management does not prioritize customer care once the sale is completed. It seems their focus is only on closing deals, not on building long-term trust or providing post-sale support. If you value honest, dependable service, I strongly recommend looking elsewhere. There are many dealerships that offer excellent customer care beyond the point of sale. In short, avoid this place—it’s just not worth the hassle. More

I was very pleased with my automobile shopping experience at BMW of Owings Mills (in Owings Mills, MD 21117). Eric Lowery (Sales Advisor) reached out to me after I sent an inquiry to the dealership about a v at BMW of Owings Mills (in Owings Mills, MD 21117). Eric Lowery (Sales Advisor) reached out to me after I sent an inquiry to the dealership about a vehicle they had listed for sale. Eric and David Hess (Sales Manager) and Jesse Malone (Finance Manager) worked diligently with me through the entire purchasing process. Sharonda Beal (Finance Manager) also did an awesome job as well. Ish (BMW Genius) did a great job too. This was an out-of-state purchase that transpired smoothly due to the efforts of each individual mentioned above from the dealership. Each person’s level of professionalism speaks volumes about their personal character and contributes greatly to the welcoming and comfortable atmosphere at BMW of Owings Mills. I highly recommend anyone looking for a new or used BMW (or any vehicle this dealership is selling) to contact BMW of Owings Mills and encounter a high level of customer buying experience for yourself. A positive atmosphere and great team can help turn a customer into a lifelong advocate for the dealership. Keep on setting the bar high BMW of Owings Mills, it’s truly appreciated and recognized. More

My husband and I had an amazing experience at BMW of Owings Mills. Eric Lowery was incredibly knowledgable about the inventory which was extremely helpful in determining the right size SUV for our famil Owings Mills. Eric Lowery was incredibly knowledgable about the inventory which was extremely helpful in determining the right size SUV for our family. He made the entire buying process from start to finish run seamlessly. I was particularly impressed by how much more pleasant the process was from any other experience I’ve had purchasing a vehicle. He gave us all the information in a direct, concise manner and I never felt like I was getting the “run around.” More

The best service I’ve had since I purchased my car and I would recommend bmw of Owings mills would recommend bmw of Owings mills More