BMW of Owings Mills

Scheduling was an almost mess. Four star is given however because of prompt, direct, polite communication and work done when the car was taken to the dealership. Like some machine made using old yet definiti because of prompt, direct, polite communication and work done when the car was taken to the dealership. Like some machine made using old yet definitive parts, I can kind of make not so wise decision during summer and came to think of it, made my first appointment after owning/having the car for half a decade by calling which was a mistake. I tried to utilize the chat feature of the website which led me to talk to a not so bright individual. I should have and one may want to use the website interface of a standard BMW website to schedule an appointment. The amount of taxes a city receives from this German manufacturer’s accomplishment can be used to feed such scheduling people instead of having them affiliated with the name BMW. Thanks to the service advisor for a simple yet efficient experience. More

No hassles. Straightforward process. Delivered the car we wanted at a fair price. Quick closing process without delays or constant upsells highly recommended Brandon’s great wanted at a fair price. Quick closing process without delays or constant upsells highly recommended Brandon’s great More

The customer service I received was excellent. My car was fixed in a timely manner even through it had alot of repairs to be done. fixed in a timely manner even through it had alot of repairs to be done. More

this dealership is a failure and should be closed down. I traded my 2019 ram 1500 for a 2020 Bmw X5 on 06/20/20 and until today 07/14/ 20 my trade in has not been paid off. My bank kept sending me notific I traded my 2019 ram 1500 for a 2020 Bmw X5 on 06/20/20 and until today 07/14/ 20 my trade in has not been paid off. My bank kept sending me notifications why i cancelled my insurance and that my payment is past due. I made several calls to bmw of owings mills to find out why they have not paid off the 2019 ram 1500, my people these were their responses: DAVID HESS MY SALESMAN FOR X5 HAS LONG BEEN SILENT, HE NEVER SHOWED ME THE FEATURES OF THE X5 LIKE A REGULAR CAR DEALER WILL DO. HE NEVER PICKS HIS CALL AT THE DEALERSHIP. MY PEOPLE, THIS DEALERSHIP MADE PAYMENT OF MY 2019 RAM 1500 TO THE WRONG BANK. DID THEY NOT HAVE THE PAPERWORK FOR THE PAYOFF QUOTE. IF I HAD NOT CALLED THEY WOULD NOT HAVE NOTICED THAT THE PAYMENT WERE SENT TO THE WRONG BANK. THIS DEALERSHIP SHOULD BE CLOSED DOWN .THE GENERAL MANAGER , THE FINANCE MANGER MARY BENAKNIN, RAGIME CAMPHOR THE DEAL PROCESSOR AND THE SALESMAN NEED TO GO BACK TO SCHOOL AND LEARN CAR SALES 101. More

I wouldn’t go anywhere else.I like the attention and the I wouldn’t go anywhere else. I like the attention and the service. The speed of the service and the quality of the work. And the car is always clean I wouldn’t go anywhere else. I like the attention and the service. The speed of the service and the quality of the work. And the car is always clean and firery bright when I pick it up. Thanx BMW of Owings Mills. More

Wow! I am so impressed with Michelle Jackson. She is professional, knowledgeable and responsible. Kudos for her. I am not happy with the technician job. professional, knowledgeable and responsible. Kudos for her. I am not happy with the technician job. More

The manager and entire staff are very professional, they addressed timely our questions and enable the picking within minutes. Special thanks to Jess and Marry. I strongly recommend them. They offer a wide addressed timely our questions and enable the picking within minutes. Special thanks to Jess and Marry. I strongly recommend them. They offer a wide range of vehicles. More

I had a great experience getting my car serviced. Michelle was friendly and professional. She made sure that I understood everything they were doing and that it got done quickly. Michelle was friendly and professional. She made sure that I understood everything they were doing and that it got done quickly. More

My sale was handled by Eric Lowery and my purchase was smooth from start to finish. Eric partnered me with Tyrone Greene for financing and even assisted with my first maintenance visit. Michelle Jackson d smooth from start to finish. Eric partnered me with Tyrone Greene for financing and even assisted with my first maintenance visit. Michelle Jackson did an amazing communicator and provide excellent service with a loaner vehicle. More

I was treated very well and was told what was going to be done to my vehicle and approximately when it would be finished and it was finished earlier than expected. I will always use BMW of Owings mill. done to my vehicle and approximately when it would be finished and it was finished earlier than expected. I will always use BMW of Owings mill. More