BMW of Owings Mills

Great Service at Northwest BMW I really did not think I was ready to buy a car on the day of my purchase. However, with the encouragement of your team I made a great purchase. I a I really did not think I was ready to buy a car on the day of my purchase. However, with the encouragement of your team I made a great purchase. I am pleased with the process and I was out of the dealership under 3hrs. Karen stayed in touch with me as I awaited my delivery for apprx. three weeks and I am totally satisfied. More

Great experience I was looking for a used Lexus, one that Northwest BMW had and began the process of purchasing the car from out of state. I worked with Barb Ryland, I was looking for a used Lexus, one that Northwest BMW had and began the process of purchasing the car from out of state. I worked with Barb Ryland, who was a true pleasure. She was able to give me an idea of my trade in value and had things ready to go when I finally decided to make the purchase. I would highly recommend dealing with her. More

Excellent service everyobe was great?? From the time I drive in to BMW Northwest I was treated with the utmost respect and kindness. Mr Kim met me outside not waited for me to come in and h From the time I drive in to BMW Northwest I was treated with the utmost respect and kindness. Mr Kim met me outside not waited for me to come in and he is a great access to your company. We were there to purchase a car and was out if there in less than 2 hours. Everyone was great.. I will be back for my daughters car.. Thank you Corry king More

Good experience! Usually buying a car isn't the most relaxing thing. In this case, Barbara made it not only simple but enjoyable. I will always recomend not just this Usually buying a car isn't the most relaxing thing. In this case, Barbara made it not only simple but enjoyable. I will always recomend not just this dealer but her as a rep. More

Excellent Service When I arrived at Northwestern BMW I was greeted outside the door. Me Kim gave us excellent customer service. On top of that all my paperwork was do When I arrived at Northwestern BMW I was greeted outside the door. Me Kim gave us excellent customer service. On top of that all my paperwork was done. All I needed was to meet with finance manager Which also gave us excellent service.. I will be back..?? Thank you Corry king More

A most satisfactory purchase experience Three weeks ago I began the process of purchasing a new BMW to replace my 1999 540i. Murray,,a former and long-time NWBMW sevice associate, had rec Three weeks ago I began the process of purchasing a new BMW to replace my 1999 540i. Murray,,a former and long-time NWBMW sevice associate, had recommended two salesmen. Accordingly. I met with Angel Casas, and inquired about the 2015 535i model. A week ago, I again met with Angel, stated my preferences as to colors and features, and received a price. Three days ago, having obtained further information from the internet and the catalog furnished by NWBMW, I stopped at the dealership and took a test drive.Angel picked out a model from stock, and based upon its appearance , changed my mind as to color. Following the test drive I decided to purchase the vehicle just driven, but noted I did not wish the two option packages--as stated in my initial meeting. A very satisfactory price was agreed upon. with respect to discounted pricing on the unwanted options as well as on the listed price., as evidenced by the amount of the Md. sales tax figure.. At all times the process was handled with competence and was helpful. At no time was there any evidence of "high pressure salesmanship". My fourteen years of experience with the NWBMW service department has been entirely satisfactory. More

Top-Notch Customer Service Everyone at the dealership was beyond friendly. They made me feel extremely comfortable about my decision and made me feel like family. I will definit Everyone at the dealership was beyond friendly. They made me feel extremely comfortable about my decision and made me feel like family. I will definitely recommend Northwest BMW to friends and family. I work very closely with Rick and Frank and they were very easy to talk to and relieved me of any stress I was having about the buying decision. They were truly a breath of fresh air. Northwest BMW is very lucky to have these guys on their team! More

feedback Very responsive and knowledgable salesperson (Tyrone). Good, clean low mileage used vehicles. Paperwork and upsell of warranties/programs takes too Very responsive and knowledgable salesperson (Tyrone). Good, clean low mileage used vehicles. Paperwork and upsell of warranties/programs takes too long. Would use this dealershop again. More

Customer service was excellent Everyone that we encountered at the dealership was courteous and friendly. BMW made us feel special. We will highly recommend Northwest BMW to our fam Everyone that we encountered at the dealership was courteous and friendly. BMW made us feel special. We will highly recommend Northwest BMW to our family and friends. More

Unbelievable Working with this dealership always givese the feeling of "I can't believe I'm driving away in this car" they always make the impossible happen with c Working with this dealership always givese the feeling of "I can't believe I'm driving away in this car" they always make the impossible happen with crazy good interest rates and excellent customer service ! NORTHWEST THE WAY TO GO More