BMW of Owings Mills

The Best EVER!!! KAREN ANDERSON provided the BEST car buying experience I've ever had (and I've purchased 10 cars in my "young" life)!! I'd been searching for an X4 KAREN ANDERSON provided the BEST car buying experience I've ever had (and I've purchased 10 cars in my "young" life)!! I'd been searching for an X4 28i white/tan car color combo for aproximately a month before I eventually found and subsequently purchased it from Northwest BMW, 93 miles away from home. I did not relish the idea of driving so far from home, in the rain, on the 4th of July in order to make a car purchase, but the deal was just too good to pass up. I emailed the dealership to inform them of my interest in the car and seemingly within minutes I received a call from Karen notifying me that she'd be happy to assist me! She was able to put the car on hold for me and made an appointment time for me to see her so I wouldn't have to just sit around the dealership waiting. Karen somehow knew who I was as I walked in the door and had hot tea (my personal fave) ready for me within minutes of my arrival! There was no waiting, no pressure, and no distrations: she knew I was there to see. She also appreciated the fact that I came from so far away to see the X4 and wanted to make the process as painless as possible for me. Within minutes, we were on a test drive while techs at the dealership were valuing my trade-in. Northwest BMW operates as a well-oiled and maintained machine! Upon return from the test drive, the financing rep was ready to discuss numbers and we arrived at a mutually benificial agreement! With discounts on merchindise, one-on-one instructions on how to use the features of the car, and the friendly attitude of ALL employees (I worked with Karen, Kenny, Janee, and Frank: all were superb), I'd HIGHLY recommend that anyone interested in an outstanding car-buying experience go to Northwest BMW! More

The Salesperson, Karen provided such a positive experience. Excellent Customer service sells the product. I knew I wanted to purchase my BMW but I was nervous and somewhat uncertain. However when I met Karen, t Excellent Customer service sells the product. I knew I wanted to purchase my BMW but I was nervous and somewhat uncertain. However when I met Karen, the Sales Associate who demonstrated knowledge and appreciation of the product, I was sold. Thus far I am loving my X6. I would highly recommend others to visit Northwest BMW and don't forget to ask for Karen Anderson. More

Great experience I had so far. I have several car purchase experience. This dealer gives me the best experience I have so far. Andy helps me to get a price I am happy with. And ever I have several car purchase experience. This dealer gives me the best experience I have so far. Andy helps me to get a price I am happy with. And every people in the dealership are very enthusiastic, and patiently help me to get through every function of my new car. More

Great experience It was a good experience made me feel welcome and they really helped me shop for the best car for me and I really appreciated the honesty It was a good experience made me feel welcome and they really helped me shop for the best car for me and I really appreciated the honesty More

Excellent Customer Service I wasn't necessarily looking to buy a car, but had to due to unforeseen circumstances. Marvin was very patient and understanding. He didn't just put m I wasn't necessarily looking to buy a car, but had to due to unforeseen circumstances. Marvin was very patient and understanding. He didn't just put me in any car for the sake of a car sale. And I appreciate that. He listened to my needs and wants and made sure I was comfortable with my ultimate decision. Thanks for getting the deal done! More

Amazing experience This was the first NEW car I've ever purchased. It couldn't have gone any smoother ! I was very happy with everything and absolutely would refer busin This was the first NEW car I've ever purchased. It couldn't have gone any smoother ! I was very happy with everything and absolutely would refer business to them. John Kim was the best salesman I've ever worked with and highly recommend seeing him for all of your BMW needs. More

Outstanding. Very caring and supportive staff/salesperson. This is my second purchase and it was a great experience just the same as the first. I feel like I ca Very caring and supportive staff/salesperson. This is my second purchase and it was a great experience just the same as the first. I feel like I can always depend on the staff and service department if I ever need assistance with my care. More

Very nice Dealership Obtaining the car was easy and a good experience. Was referred to here by a friend and will do the same in the future. Very knowledgeable and friend Obtaining the car was easy and a good experience. Was referred to here by a friend and will do the same in the future. Very knowledgeable and friendly staff. More

Professionalism at it best! Angel Casas is the best salesman I've ever encounter! Polite,professional everything you can ask for he made it possible... NorthWest BMW staff is bri Angel Casas is the best salesman I've ever encounter! Polite,professional everything you can ask for he made it possible... NorthWest BMW staff is brilliant I encourage you to see for yourself people. Thanks Northwest for a true experience!! More

Amazing I have NEVER had a positive experience at a dealership, until I visited Northwest BMW. I truly felt they had my best interests at heart and were only I have NEVER had a positive experience at a dealership, until I visited Northwest BMW. I truly felt they had my best interests at heart and were only satisfied when I was satisfied. My salesperson, Karen and the entire NW BMW team were very supportive, respectful, and made sure I know what my options were even if I didn't purchase with them. Karen was extremely helpful and made me feel like a queen! More