BMW of Owings Mills

A1 customer service and professional. I've bought many cars in my years and I must say at Northwest BMW dealership was my best experience very polite and professional and they worked out t I've bought many cars in my years and I must say at Northwest BMW dealership was my best experience very polite and professional and they worked out the best deal ever! Even though I live 56 miles away I can honestly say I would drive that 56 miles again just to buy another vehicle from Northwest BMW. More

Very Satisfied ! I was particularly impressed with my sales representative Mrs. Karen Anderson. She welcomed me and made me feel at home as she walked me through the B I was particularly impressed with my sales representative Mrs. Karen Anderson. She welcomed me and made me feel at home as she walked me through the BMW experience. I am very pleased with my 535 xi . More

EXCELLENT Customer Satisfaction!!! I visited 2 other dealers primarily due to them being in close proximity of my residence and found that I should of come to NW BMW the FIRST time. I a I visited 2 other dealers primarily due to them being in close proximity of my residence and found that I should of come to NW BMW the FIRST time. I am a returning customer. I purchased my first BMW with NW approx. 4yrs ago as well as received all my service/maintenance (with the exception of 1 time). Needless-to-say, I never did that again. Mrs. Karen Anderson, YOU ARE AWESOME!!! I gave you my request and you made it happen. Kilimanjaro (the tallest snow-covered mountain in Africa and the name I gave my car) is BEAUTIFUL!!!!! You were very transparent and explained everything in layman terms. I feel really good about my purchase. I'm really BIG on customer/client satisfaction and Mr. Kenny Hobbs definitely exceeded my expectations. He was very straightforward, but not condescending and worked hard to find something within my budget. My overall experience was EXCELLENT!!! I look forward to purchasing my next car from NW. More

EXCEPTIONAL SALES EXPERIENCE My entire purchase experience was EXCEPTIONAL! Barbara Ryland provided a seamless delivery experience. She was professional, knowledgeable, and very My entire purchase experience was EXCEPTIONAL! Barbara Ryland provided a seamless delivery experience. She was professional, knowledgeable, and very accommodating regarding my car buying anxiety and addressed every concern I had. The entire purchase experience was GREAT- they even took the time to demonstrate the operation of all features of the car. The dealer made sure I was completely satisfied with the entire purchase from the detailing of the car to the financial details of the transaction. I will definitely buy my next car from Northwest BMW!!! More

Efficient My experience was excellent. My wife and I have purchased two vehicles in that last year. The entire dealership was very informative and pleasurable. My experience was excellent. My wife and I have purchased two vehicles in that last year. The entire dealership was very informative and pleasurable. I would recommend them to anyone More

Best car buying experience I had visited 3 other BMW dealers and found that Northwest, was honest, straightforward, and very easy to deal with. I have referred at least 5 fri I had visited 3 other BMW dealers and found that Northwest, was honest, straightforward, and very easy to deal with. I have referred at least 5 friends, family and co worker's to Northwest and all have purchased BMW's from them. The team is just a pleasure to deal with. More

Easy, honest and quick The whole process was easy and straightforward. An honest and quick team made me feel comfortable and happy with the transaction. I was out the door The whole process was easy and straightforward. An honest and quick team made me feel comfortable and happy with the transaction. I was out the door with my care in a matter of two hours. More

Great saleman! Great service! Thank you very much for my BMW 328i xDrive. I absolutely love it! Everyone was really friendly and wanted to make sure that I was taken care of proper Thank you very much for my BMW 328i xDrive. I absolutely love it! Everyone was really friendly and wanted to make sure that I was taken care of properly. Thank you, thank you! More

Easy Transaction Excellent Customer Service...no pressure..Sales person Eric Lowery is always pleasant timely and honest. I purchased 3 vehicles from Mr. Lowery and ea Excellent Customer Service...no pressure..Sales person Eric Lowery is always pleasant timely and honest. I purchased 3 vehicles from Mr. Lowery and each time is the same, top notch! They make the process simple and streamlined! If your in the market for a fantastic vehicle and even better service this is the dealer ship for you. More

The Best EVER!!! KAREN ANDERSON provided the BEST car buying experience I've ever had (and I've purchased 10 cars in my "young" life)!! I'd been searching for an X4 KAREN ANDERSON provided the BEST car buying experience I've ever had (and I've purchased 10 cars in my "young" life)!! I'd been searching for an X4 28i white/tan car color combo for aproximately a month before I eventually found and subsequently purchased it from Northwest BMW, 93 miles away from home. I did not relish the idea of driving so far from home, in the rain, on the 4th of July in order to make a car purchase, but the deal was just too good to pass up. I emailed the dealership to inform them of my interest in the car and seemingly within minutes I received a call from Karen notifying me that she'd be happy to assist me! She was able to put the car on hold for me and made an appointment time for me to see her so I wouldn't have to just sit around the dealership waiting. Karen somehow knew who I was as I walked in the door and had hot tea (my personal fave) ready for me within minutes of my arrival! There was no waiting, no pressure, and no distrations: she knew I was there to see. She also appreciated the fact that I came from so far away to see the X4 and wanted to make the process as painless as possible for me. Within minutes, we were on a test drive while techs at the dealership were valuing my trade-in. Northwest BMW operates as a well-oiled and maintained machine! Upon return from the test drive, the financing rep was ready to discuss numbers and we arrived at a mutually benificial agreement! With discounts on merchindise, one-on-one instructions on how to use the features of the car, and the friendly attitude of ALL employees (I worked with Karen, Kenny, Janee, and Frank: all were superb), I'd HIGHLY recommend that anyone interested in an outstanding car-buying experience go to Northwest BMW! More