BMW of Owings Mills

great service, great people Everyone is so customer focused, so nice, so professional. NW always exceeds my expectations; and I have very high expectations. Sales, delivery, fi Everyone is so customer focused, so nice, so professional. NW always exceeds my expectations; and I have very high expectations. Sales, delivery, finance were all great. By the way, Mr. Genius is super. More

Excellent and Professional Experience I gave a rating of 5 stars because of the respect and professionalism that I experienced at this dealership. I have long been a fan of the BMW product I gave a rating of 5 stars because of the respect and professionalism that I experienced at this dealership. I have long been a fan of the BMW product and this is my second BMW. I am new to the area and actually wasn't really planning on buying a vehicle right now. When my family and I walked onto the lot after having lunch at a neighboring restaurant, I was greeted by Kerim Zarrouk who came out of the office and greeted us with a smile. He didn't make assumptions or ask a lot of questions to qualify me. He simply discussed the beauty, craftsmanship and engineering of the vehicle. Then he went and got the keys to the car based on the premise that words were not enough to understand the full package. I had to drive it . He was well informed about the product and the GT550 sold itself. There were no high pressure sales tactics - which was very refreshing. The entire experience was very satisfying. The entire staff there was beyond pleasant and that made my buying experience a truly joyful one. More

Most pleasant car-buying experience ever! From my first contact with Karen Anderson at Northwest BMW showroom I was treated with respect and caring. I knew which automobile I wanted, and what From my first contact with Karen Anderson at Northwest BMW showroom I was treated with respect and caring. I knew which automobile I wanted, and what I was willing to pay. Each member of the Northwest team contributed to my 100% satisfaction - Karen, Kenny Hobbs, Janee Clark, and Frank DiBlasi each had a role in making this car-buying experience a complete pleasure. I sensed a family atmosphere at Northwest that is missing at all the other BMW dealerships that I have contacted. I will definitely recommend Karen and Northwest to family and friends interested in purchasing a BMW. Thanks so much! More

Patient and Trustworthy I would definitely recommend this dealership to anyone looking to buy a BMW in the Baltimore area. John Kim was very patient and honest with us, great I would definitely recommend this dealership to anyone looking to buy a BMW in the Baltimore area. John Kim was very patient and honest with us, great help and service overall. More

Excellent Service! John Kim is an excellent salesman and demonstrated great patience in dealing with myself and my family. I highly recommend Mr. Kim to any prospective John Kim is an excellent salesman and demonstrated great patience in dealing with myself and my family. I highly recommend Mr. Kim to any prospective BMW customer and look forward to doing business with him in the future. I would also like to compliment Northwest BMW for their patience and support as well. In terms of numerical rating I assign Mr. Kim 10 out 10. 100% favorability for superb service. More

Profession and honest service I told my client representative what I wanted to make as a down payment and the amount I was able to comfortably afford on a monthly payment. She go I told my client representative what I wanted to make as a down payment and the amount I was able to comfortably afford on a monthly payment. She got together with the office staff and they made that happen. I was happy and they were happy. There was no bait and switch or hidden fees once I made up my mind to buy the car. Everyone was upfront and courteous. Although the staff was professional and enthusiastic, there was never any high pressure to buy. More

Many options available for CPO BMWs. Wasn't for sure if I wanted a coupe or sedan but there were plenty to choose from with low mileage and a variety of colors Wasn't for sure if I wanted a coupe or sedan but there were plenty to choose from with low mileage and a variety of colors More

Great Service Eric was great. Very friendly and professional. No beating around the bush and we got down to business right away. I would definitely recommend him to Eric was great. Very friendly and professional. No beating around the bush and we got down to business right away. I would definitely recommend him to my family and friends looking to purchase their next vehicle. More

Great customer service. Got a great deal! I highly recommend this dealership! Incredible customer service--my sales representative was Karen Anderson. I got a great deal on a BMW X5. The proc I highly recommend this dealership! Incredible customer service--my sales representative was Karen Anderson. I got a great deal on a BMW X5. The process was painless. More

excellent great attitude, smooth car buying experience, excellent pricing. Angel and Ken (Sales manager) were great to deal with. great experience, highly recom great attitude, smooth car buying experience, excellent pricing. Angel and Ken (Sales manager) were great to deal with. great experience, highly recommended for BMW purchase More