BMW of Owings Mills

Good service with BMW I just wanted to thank ERIC the manager of used cars and Kerim the sale man who was helpful. And Dave the finance. Absolulitly I will recommend friend I just wanted to thank ERIC the manager of used cars and Kerim the sale man who was helpful. And Dave the finance. Absolulitly I will recommend friends to Northwest BMW in future. More

Excellent experience. The team at NW BMW was accommodating and outgoing, and they provided prompt and timely replies to requests and excellent service. They responded to ou The team at NW BMW was accommodating and outgoing, and they provided prompt and timely replies to requests and excellent service. They responded to our web-based queries regarding a new x5, and they provided a straightforward approach to car buying. When we had a minor technical issues after picking up our new vehicle, they addressed this promptly and were extremely apologetic and accommodating. We are now enjoying our new x5 and grateful for the efforts of the NW BMW staff for making our experience excellent. More

The Best Service Ever!! I love my new X6 xDrive35i. It's absolutely gorgeous! But, most important to me was the phenomenal service and special touches that I received at Nort I love my new X6 xDrive35i. It's absolutely gorgeous! But, most important to me was the phenomenal service and special touches that I received at Northwest BMW. Everyone was wonderful. My Client Advisor, Karen Anderson, went beyond the call of duty to make sure that I was completely satisfied with my purchase. I've worked with other high-end car dealers and reps in the past, but Karen at Northwest BMW is the best. Karen is kind, patient, trustworthy, and very sweet. She even called to wish me a Happy Birthday over the Thanksgiving holiday. Who else does that?... No one. That's why Northwest is my BMW dealer for life. With sincere thanks, Teri Y. McClary More

Outstanding***** Purchased a new vehicle from John and Rick. It was my first car buying experience. They were very friendly and showed outstanding customer service. I Purchased a new vehicle from John and Rick. It was my first car buying experience. They were very friendly and showed outstanding customer service. I would definitely recommended. More

Outstanding This is the 8th BMW that either I or a member of my family has purchased from Northwest. As always the sales staff was great to work with and they ma This is the 8th BMW that either I or a member of my family has purchased from Northwest. As always the sales staff was great to work with and they made the purchase of my new BMW as easy buying a car can be. I guess it goes without saying I would recommend Northwest to anyone buying a new BMW. Just to add to this review I can also say that the service experience is the best I have ever had. The service advisers are great and service is always done promptly and well. More

BMW Survey The sale went through fast. I was very surprised to leave the dealership with my pre-owned 328xi. I was surprised the deal went through so fast. The sale went through fast. I was very surprised to leave the dealership with my pre-owned 328xi. I was surprised the deal went through so fast. More

Phenomenal Customer Service I had an exceptional experience at Northwest BMW from my Client Advisor Karen Anderson to the New Care Sales Manager Ken Hobbs. They worked as a team I had an exceptional experience at Northwest BMW from my Client Advisor Karen Anderson to the New Care Sales Manager Ken Hobbs. They worked as a team to provide me everything I desired to make this experience a pleasure. I was initially reticent to purchase from this dealership as I had been a faithful client of Towson BMW, but their customer service and attention to detail wooed me away. Kudos for a job well done! Never before have I felt as if I've acquired a family along with a car. What really sealed my belief in this dealership were the final people I dealt with during my buying process. My Customer Relations Manager Janee Clark and Finance Associate Frank DiBlasi had exceptional personalities and made me feel at home and valued. I would recommend this dealership wholeheartedly and without reservation, and I look forward to my next purchase with their dealership family. More

Genuine Experience We had a wonderful experience from start to finish. We are 100% happy with our new BMW 320 xdrive. Very first one and I know we will be getting anot We had a wonderful experience from start to finish. We are 100% happy with our new BMW 320 xdrive. Very first one and I know we will be getting another. It truly is the Ultimate Driving Experience and with the incredible sales associate we had Barbara, we walked out with a great deal and feeling very relieved to finally find a genuine dealership to work with along with a reliable safe vehicle to ride in. We will definitely be back! More

Excellent from beginning to end From the moment I arrived and the car was in front ready for a test drive, my buying experience was top notched. My sales person Kerim was friendly, k From the moment I arrived and the car was in front ready for a test drive, my buying experience was top notched. My sales person Kerim was friendly, knowledgeable and made the test drive stress free. The negotiations were quick, reasonable and the deal was done fast. Ended up with a great price on a 2016 M4 and was out the door within two and half hours of arrival. Everyone was friendly and knowledgeable and they well exceeded the high standards of a BMW dealership. More

Appreciate the honesty and integrity. This is my second purchase from Northwest and I am satisfied with both encounters. My sales person, Karen Anderson was patient, honest, and caring. Sh This is my second purchase from Northwest and I am satisfied with both encounters. My sales person, Karen Anderson was patient, honest, and caring. She is dedicated to the customer in making sure he/she is comfortable with their purchase. Karen makes sure she follows up and extends her availability long after the sale. I really appreciate her help. Kerri Jones More