BMW of Owings Mills

Ms Anderson, An excellent Sales Person. Balloon Payment No. The professionalism of Karen Anderson and the manner in which she conducts business makes it impossible not to go back to BMW. She is certainly one of The professionalism of Karen Anderson and the manner in which she conducts business makes it impossible not to go back to BMW. She is certainly one of your top model sales women on your team and should be commended highly in this regard. On the other hand, I do have one complaint but it is not with Mrs. Anderson. My previous vehicle from BMW, the sales person hid a balloon payment in the contract that I did not know about and that has caused undue burden and hardship on me. I am not sure why he did but that is a shady way of doing business and certainly not a good practice. I have incurred undue ADDED expenses which resulted in the vehicle accruing a higher than normal balance on the purchase. BMW should give me some form of credit on this vehicle by reducing the overall amount I have to pay for the purchase of the vehicle. I would love to hear from you in regards to this matter. I had to edit my review as it reflected what I felt from my previous purchase which should have no bearing on Ms. Anderson. More

Long wait but worth it!! The length of time it took to get my car was outrageous, 13 weeks. That being said, the dealership appeared to do their best to keep me abreast of the The length of time it took to get my car was outrageous, 13 weeks. That being said, the dealership appeared to do their best to keep me abreast of the build process. My sales person was very friendly but way too chatty. The time for chatting is on the initial visit, not after I had been waiting for 13 weeks at can't wait to get my hands on my new car. The sales manager was very professional and friendly. More

Just upgraded to a 2016 Just wanted to say, if you are looking to purchase a BMW or any vehicle, Northwest BMW is the place go. Make sure you check out Eric Lowery, Nic brow Just wanted to say, if you are looking to purchase a BMW or any vehicle, Northwest BMW is the place go. Make sure you check out Eric Lowery, Nic brown, and Russell Allen. These gentlemen are awesome. More

Great buying experience! Will Szymanksi and John Kim answered all of my questions with none of the typical pressure. I am already looking forward to my next BMW purchase. Tha Will Szymanksi and John Kim answered all of my questions with none of the typical pressure. I am already looking forward to my next BMW purchase. Thanks! More

Awesome Pt.2 Pricing was Excellent too! Thanks Eric??. I rated pricing as Excellent ! It didn't show. Sorry! Eric you made it possible!!!!! Rose Carr gets a 5 Pricing was Excellent too! Thanks Eric??. I rated pricing as Excellent ! It didn't show. Sorry! Eric you made it possible!!!!! Rose Carr gets a 5 Star rating as well. God's blessings upon you both. More

First experience ! From the moment we walked into the showroom, the staff was very supportive, encouraging, knowledgeable, and helpful. This purchase was especially impo From the moment we walked into the showroom, the staff was very supportive, encouraging, knowledgeable, and helpful. This purchase was especially important for me, because it was a gift for my 50th birthday. Wow ! What a way to turn 50 ! More

Great service Dunneille was amazing! He is very knowable and patient. He answered all my questions and even worked with my crazy work schedule. I will be sending al Dunneille was amazing! He is very knowable and patient. He answered all my questions and even worked with my crazy work schedule. I will be sending all my friends and family to him to experience his excellent customer service! More

Service I would like to express my concerns with the service department, I brought my vehicle to the service department a few weeks ago because the car was je I would like to express my concerns with the service department, I brought my vehicle to the service department a few weeks ago because the car was jerking, stalling when I attempted to accelerate, just not functioning as it usually would, while there were no indicators on the dash to warrant a trip to the dealer I knew something was wrong with my car, so I made an appointment. The shop foreman drove it on the highway and didnt notice the problems, and stated because no indicators were on the dash he would be going in blind trying to figure out what was wrong, in which I respect, but he was able to tell me I needed brakes, rotors and 2 new tires, totally $2000.00, go figure, one day later the check engine light came on, but then went off, it did that for a little over a week and finally I decided to take it in to another BMW dealer, I was told my fuel pump had gone up and I needed to replace my o2 sensors, which made so much sense with the way my car was running. My problem is the service I've received from Northwest has been nothing but subpar, one service visit I had to bring the car back the next day because the coils were still firing,then to find out from my warranty company I was over charged so I got a credit for future BMW service, the next visit the gear shift wouldnt move, they stated they replaced it but I couldnt drive the car off the lot because the gear shift still wouldnt move, as if to say it was never replaced. Why I returned so many times, I have no clue but I just want the service department to understand as a woman who dont know a whole lot about cars it is important to make her feel at ease when leaving her car at the dealership, and when you say the work is complete, then I should be able to drive my car off the lot without the same problem I brought the car in for. More

More Thank I Expected!! The service was awesome. Everyone worked together to help my vision come true. They were all pleasant and understanding. They made the whole process e The service was awesome. Everyone worked together to help my vision come true. They were all pleasant and understanding. They made the whole process easy and smooth sailing. More