BMW of Owings Mills

Best customer service. From start to finish, it was the most rewarding and satisfying experience in a dealership. Excellent, excellent customer service! I would recommend No From start to finish, it was the most rewarding and satisfying experience in a dealership. Excellent, excellent customer service! I would recommend Northwest BMW to anyone. More

New M235xi John made everything east. Gave me a great deal with out having to play the car salesman game. The car was s present to my wife and John had it wrappe John made everything east. Gave me a great deal with out having to play the car salesman game. The car was s present to my wife and John had it wrapped in a bow to help with the surprise. All of my paperwork was ready to go when I arrived and we were in and out in no time at all. I'll be back for my next BMW for sure. More

Phenomenal Service Melvin Ross listened to my want and needs. He suggested the BMW X4. I wasn't originally considering The X4 .It is everything I wanted and more. When Melvin Ross listened to my want and needs. He suggested the BMW X4. I wasn't originally considering The X4 .It is everything I wanted and more. When I test drove it.I felt like it was the perfect fit for me. The toughest decision I had to make was the color I wanted. From start to finish.The buying process was professional and informative . The staff as a whole were phenomenal. I would recommend family and friends to Northwest. More

Refinancing Rick Buckley is one of the best sales men that could ever come along. If it wasn't for him I could had lost out big time with my warranty and much mor Rick Buckley is one of the best sales men that could ever come along. If it wasn't for him I could had lost out big time with my warranty and much more he very direct and take out time with his clients if it wasn't for his program I could have been out of my warranty we need more sales person like him. More

Exceptional great service Great customer service and speedy transaction. I would definitely recommend friends and family to this dealership. My experience is always wonderful Great customer service and speedy transaction. I would definitely recommend friends and family to this dealership. My experience is always wonderful and its a dealership where you can gratanteed that you are getting what you pay for. More

Great experience and great service by Frank DilBlasi Awesome experience. Frank DilBlasi found me the perfect car and I couldn't be happier. I will be a repeat customer for sure and looking forward to th Awesome experience. Frank DilBlasi found me the perfect car and I couldn't be happier. I will be a repeat customer for sure and looking forward to the great customer service from Frank. More

Very Pompous He appeared to be knowledgeable of the vehicles and knew all of the bells and whistles. However he did not appear to be at all a people person very po He appeared to be knowledgeable of the vehicles and knew all of the bells and whistles. However he did not appear to be at all a people person very pompous and arrogant. Needs improvements on his customer service delivery. Not a good fit for a high end dealership. More

NW BMW is worth checking into I'm a first time buyer of a BMW car and I'm a proud owner of a 2015 i3 Rex (leased). This was the only dealer in my commuting area that would allow I'm a first time buyer of a BMW car and I'm a proud owner of a 2015 i3 Rex (leased). This was the only dealer in my commuting area that would allow me to take an extended test drive (2 days). This helped me make the decision that this was the right car to replace my 2012 Nissan Leaf. Client Advisor- Frank Atai went out of his way to ensure that my buying experience was positive and above par over anyone else! You can go wrong with this dealer ;-) More

Amazing staff It was my first time buying a BMW, and the team at Northwest BMW especially Karen made it a wonderful experience. I had been to few other BMW dealers, It was my first time buying a BMW, and the team at Northwest BMW especially Karen made it a wonderful experience. I had been to few other BMW dealers, but the moment I talked to Karen and John, I kind of had a feeling that I would be buying my car there. She was extremely friendly, and she went above and beyond to assist me with the purchase. I would definitely go back there if I have to buy another BMW. More

2 hour drive was worth the trip! Found a CPO 5 series @ this dealership on-line. Although I didn't make the intended deal, I drove away with a brand new 528 for just a few dollars mor Found a CPO 5 series @ this dealership on-line. Although I didn't make the intended deal, I drove away with a brand new 528 for just a few dollars more. Everyone I encountered was friendly & accommodating and made sure I drove away happy. I'll definitely make the trip again when I'm ready for a new one! More