BMW of Owings Mills

Awesome Great experience with customer service. Impressed with the teamwork and determination to make the fit for the individual. Overall complete satisfactio Great experience with customer service. Impressed with the teamwork and determination to make the fit for the individual. Overall complete satisfaction with dealership, salesperson, finance, management and smart guy. More

Lousy second experience I bought 3 cars from this dealer in past 6 months. 2 X5 vehicles and one 320xi sedan. My first experience was great and I left positive feedback. Unfo I bought 3 cars from this dealer in past 6 months. 2 X5 vehicles and one 320xi sedan. My first experience was great and I left positive feedback. Unfortunately, I cannot leave the same review again after coming back 2 more times. John Kim is absolutely arrogant and a flat out liar. He never showed interest to make a sale, sounded like a jerk in emails and if I asked something he didn't like he offered money back and got very defensive. He's the reason I will not be back or refer anyone back to buy a new car from here. Told me and my mom that would give her floor mats with purchases of x5 and after my parents were there to take delivery he told them that he never said that which was a flat out lie. I emailed him about it and he never responded the guy is truly worthless . Despite the fact that I pretty much sold my parents the car myself without him even saying a word I never even got as much of a thank you for your business email or call. Nic Brown is outstanding and I would recommend dealing with him only. Unfortunately John kim works at Northwest and represents them so I cannot leave him a good review if he doesn't deserve it. Not mention the fact that the original car we ordered was hit by dealership driver on there a lot day of the delivery. Terrible More

Great service at Northwest BMW I purchased my 2016 BMW 340 from Northwest BMW from Rick Buckley and was very happy with the car that I received from this great dealership. Everyone I purchased my 2016 BMW 340 from Northwest BMW from Rick Buckley and was very happy with the car that I received from this great dealership. Everyone was so nice to me and spend every minute in taking care of my business. I highly recommend Northwest BMW to anyone who wants to purchase a new car. More

Best customer service. From start to finish, it was the most rewarding and satisfying experience in a dealership. Excellent, excellent customer service! I would recommend No From start to finish, it was the most rewarding and satisfying experience in a dealership. Excellent, excellent customer service! I would recommend Northwest BMW to anyone. More

New M235xi John made everything east. Gave me a great deal with out having to play the car salesman game. The car was s present to my wife and John had it wrappe John made everything east. Gave me a great deal with out having to play the car salesman game. The car was s present to my wife and John had it wrapped in a bow to help with the surprise. All of my paperwork was ready to go when I arrived and we were in and out in no time at all. I'll be back for my next BMW for sure. More

Refinancing Rick Buckley is one of the best sales men that could ever come along. If it wasn't for him I could had lost out big time with my warranty and much mor Rick Buckley is one of the best sales men that could ever come along. If it wasn't for him I could had lost out big time with my warranty and much more he very direct and take out time with his clients if it wasn't for his program I could have been out of my warranty we need more sales person like him. More

Phenomenal Service Melvin Ross listened to my want and needs. He suggested the BMW X4. I wasn't originally considering The X4 .It is everything I wanted and more. When Melvin Ross listened to my want and needs. He suggested the BMW X4. I wasn't originally considering The X4 .It is everything I wanted and more. When I test drove it.I felt like it was the perfect fit for me. The toughest decision I had to make was the color I wanted. From start to finish.The buying process was professional and informative . The staff as a whole were phenomenal. I would recommend family and friends to Northwest. More

Exceptional great service Great customer service and speedy transaction. I would definitely recommend friends and family to this dealership. My experience is always wonderful Great customer service and speedy transaction. I would definitely recommend friends and family to this dealership. My experience is always wonderful and its a dealership where you can gratanteed that you are getting what you pay for. More

Great experience and great service by Frank DilBlasi Awesome experience. Frank DilBlasi found me the perfect car and I couldn't be happier. I will be a repeat customer for sure and looking forward to th Awesome experience. Frank DilBlasi found me the perfect car and I couldn't be happier. I will be a repeat customer for sure and looking forward to the great customer service from Frank. More

Very Pompous He appeared to be knowledgeable of the vehicles and knew all of the bells and whistles. However he did not appear to be at all a people person very po He appeared to be knowledgeable of the vehicles and knew all of the bells and whistles. However he did not appear to be at all a people person very pompous and arrogant. Needs improvements on his customer service delivery. Not a good fit for a high end dealership. More