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BMW of Owings Mills
Owings Mills, MD
827 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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March 05, 2017
Karen Anderson from Northwest BMW is the best. Karen Anderson made my first BMW car leasing experience super easy and pleasant. Very knowledgeable and professional. Walked me through the whole pro Karen Anderson made my first BMW car leasing experience super easy and pleasant. Very knowledgeable and professional. Walked me through the whole process and answered all my questions. I highly recommend him. Thanks Karen More
by rprepetit
Employees Worked With
Karen Anderson
March 04, 2017
Dedicated customers, Wayne and Cynthia My husband and I are repeat customers and we have also referred family members to this dealership for purchase as well. Our experience has always bee My husband and I are repeat customers and we have also referred family members to this dealership for purchase as well. Our experience has always been great and we have always been treated with respect and professional courtesy. Most recently, we purchased a BMW 535 and we are extremely happy with this vehicle. Our sales person, Karen Anderson, matched us with the perfect vehicle. Karen Anderson is very professional and knowledgeable about each BMW and answered all of our questions. We are very grateful for all the help Karen and the team extended to complete our purchase. More
by Cynthia427
Employees Worked With
Frank DiBlasi, Karen Anderson
February 23, 2017
OUTSTANDING From Venol Burke my sales man, to the manager to the finance officer, the entire experience was outstanding. I would recommend anyone looking to purc From Venol Burke my sales man, to the manager to the finance officer, the entire experience was outstanding. I would recommend anyone looking to purchase or lease a vehicle to Northwest BMW. More
by Deitrah
Employees Worked With
Venol Burke
February 23, 2017
Excellent First Karen Anderson I want to express my gratitude for your commitment and advocacy in helping me with the recent purchase of my BMW. You were noth First Karen Anderson I want to express my gratitude for your commitment and advocacy in helping me with the recent purchase of my BMW. You were nothing less than an utmost professional. You demonstrated your knowledge and expertise of an extremely well built and high tech product. And I am extremely indebted and appreciative of you. You are obviously a natural born courteous, friendly and kind person. Your upfront, patient and honest persona will keep me a customer for life with Northwest BMW. I would e happy to hear that you received a promotion, salary increase or bonus. John Kim, I would like to thank you for your consideration and understanding for allowing me ample time to make a decision on my purchase. Your kindness was deeply appreciated. Greg Ryland, I am overwhelmed with the kindness and professionalism of your staff, namely, client Advisor, Karen Anderson, Sales Manager, John Kim and Frank DiBlasi. And to you Greg, thanks so much for your final decision for an excellent and honest deal on an amazing vehicle, I also appreciate your concern for me during my time of bereavement. I am truly ecstatic with my new BMW and I will certainly recommend you to my friends and family. Finally, I wish you and your team a happy and successful new year. Claudia Gray More
by clgray1323
Employees Worked With
Avery Muse Jr., John Kim, Frank DiBlasi, Karen Anderson, Barbara Ryland, Greg Ryland
February 22, 2017
Pleasant and Knowledgeable Staff Before I was ready to purchase, I visited NWBMW to take a look see. The salesperson was verybpleasant and knew a lot about the vehicles. He also me of Before I was ready to purchase, I visited NWBMW to take a look see. The salesperson was verybpleasant and knew a lot about the vehicles. He also me offered a 2016 indicating that it had a better warranty than my dream car (2017 X1). He also made a follow up call to me to see if I had changed my mind because I didn't take a test drive that day and to remind me of the 2016 warranty. I purchased the car of my dreams and though I am new to the BMW Family, the staff is very friendly with a "feels like home vibe" and the service appears impeccable! More
by Karen E.
Employees Worked With
Not his proper name but "Mr. Guinness " was extremely helpful in showing me all the options for the X1's operating system. , Frank DiBlasi, Venol Burke
February 14, 2017
My BMW experience I had a wonderful experience at Northwest BMW...my husband and I have bought over 10 cars from Northwest, and we are always satisfied...Rick Buckley i I had a wonderful experience at Northwest BMW...my husband and I have bought over 10 cars from Northwest, and we are always satisfied...Rick Buckley is a salesman extraordinare!! More
by Demitra
Employees Worked With
Rick Buckley
February 03, 2017
Awesome service Great service helped me find a car I would be happy with. Very patient. Took a few weeks for me to find what I wanted but it all worked out and I'm ha Great service helped me find a car I would be happy with. Very patient. Took a few weeks for me to find what I wanted but it all worked out and I'm happy with my purchase. More
by Kimmy9
Employees Worked With
Venol Burke
January 25, 2017
Great service rep This was my first experience with NW BMW and Ms. Jackson made it an easy transition. She was friendly and professional and this made my transition ve This was my first experience with NW BMW and Ms. Jackson made it an easy transition. She was friendly and professional and this made my transition very easy. More
by 750guy
Employees Worked With
Michelle Jackson
January 17, 2017
My service experience was not good The service department is not consistent with the overall BMW of North America vision and mission. I have voiced this concern and other issues with l The service department is not consistent with the overall BMW of North America vision and mission. I have voiced this concern and other issues with leadership. More
by Informed consumer
Employees Worked With
Jeremy in the service department
January 05, 2017
Worst experience and lack of professionalism Bought a car from this dealer and had them ship it. On the phone they were very accommodating and wanted to do anything to earn the sale. As soon as t Bought a car from this dealer and had them ship it. On the phone they were very accommodating and wanted to do anything to earn the sale. As soon as they received money for deal they forgot how to deal with a customer!!! Lied to about when car was to be shipped and when the car finally came was damaged!!! Went and had it appraised for damage and damage is over $2500!!! Have called, emailed and texted salesperson and management and have been ignored!!! If this is the way they do business watch out and buy from someone else!!!!!!!!!!!!! To rate them with one star is actually giving them too much credit but won't post if you don't give at least one star More
by Pissed off
Employees Worked With
Roger Dickler, John Kim, Frank DiBlasi, Greg Ryland
