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BMW of Owings Mills
Owings Mills, MD
830 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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June 23, 2017
The Extra mile My experience at North west was very proactive. The BMW advisor (Carletta) kept my concerrns in focus. The vehicle was thought to be certified pre o My experience at North west was very proactive. The BMW advisor (Carletta) kept my concerrns in focus. The vehicle was thought to be certified pre own due to a error on there sight but went the extra mile to make my experience awsome. They adsured me that NorthWest BMW takes care of their customers way beyond the sale . I got a true since that customer loyalty is honored at NORTHWEST BMW MIKE 2013 535 HAPPY CAMPER More
by 1clearwayout
Employees Worked With
Carletta floyd, Mark levy, the sales manager, Eric Lowery
June 19, 2017
6 cars purchased at NW BMW/Honda N.W. BMW has the best customer service around. The sales, and especially the service department is very much courteous, attentive, responsive and eng N.W. BMW has the best customer service around. The sales, and especially the service department is very much courteous, attentive, responsive and engaged to each and every customer. I have purchased ALL six of my vehicles from this dealership. I have and will continue to purchase from this dealership. My home is approximately 3 miles from another BMW dealership, but I will drive 14 miles one-way for great customer service. Thank you, Eric, Marvin in used cars sales, and the Service Team of Jeremy, Mark, Michelle and the Bob H in Finance. The Parts Dept is great.. thank you, Darius, Nick, Corbin, and for the first point of contact are the operators, cashiers thank you India, and Regime for always greeting me with a smile. The loaner car department is superb with always providing me with choices and great service. Thank You, NorthWest BMW for hiring people that care. Heather B More
by Heather B
Employees Worked With
Marvin Stanbeck (Sales), Bob Harris (Finance), Jeremy Cowan (Service), India(Cashier, Greeter, office assist), Regime (Cashier),Tierra ( Loaner Dept), Gary (Service), Brandon( lot specialist) Darius, Nick, Corbin of Parts Dept., Eric Lowery
June 15, 2017
SCAM ALERT! DO NOT BUY HERE! SCAM ALERT! DO NOT BUY FROM THIS DEALERSHIP! I bought a "Certified Pre-Owned" 2014 BMW 550i XDrive form them that they had advertised on autotrade SCAM ALERT! DO NOT BUY FROM THIS DEALERSHIP! I bought a "Certified Pre-Owned" 2014 BMW 550i XDrive form them that they had advertised on autotrader. I bought the car online and was assured it was in perfect condition before it was shipped. Having completed the paperwork I was told the car would ship the same day and would be shipped by the best possible carrier. Two days later when I called the car still had not been picked up. I called back twice more before they would give me the carriers info. When I called it just went to an individual's voice mail. I finally heard from the driver several days later. He barely spoke english and asked me to come pick up the car at a Car Max in town so he could make less stops. Not exactly the BMW delivery experience I have come to known. I declined and asked for the car to be delivered as required. When it finally arrived it was far from the perfect condition I had been promised. It arrived with a big dent in the passenger door, a peppered front bumper, very dirty and worst of all when I tried to start it up and drive it, the car had a "Drivetrain Malfunction" alert. When I called my sales rep to alert him, his advice was "I should drive it around for awhile and it should go away." What?! I called my local BMW dealership and they said to bring it in right away. I did. It has been initially diagnosed with a bad fuel pump and will undergo further testing once replaced. When I called Northwest back they put me on the phone with their service department who had no options for a resolution and instead just said, "It wasn't like that when it left you'll have to sort it out." I have called them 4 times since and asked to speak with the Management or Ownership, but no one has taken my call or called me back. I have filed a complaint with BMW North America and will update this review as more information comes to light. MOST IMPORTANTLY I DON't WANT ANYONE TO HAVE TO GO THROUGH WHAT I HAVE AND WILL CONTINUE TO. AVOID THESE GUYS! More
by MWagle
Employees Worked With
Eric Lowery
May 09, 2017
Happy Certified BMW 750 LI Owner! Eric Lowery Carletta Floyd Purchasing a Certified Used BWM 750 LI was an easy and wonderful experience. Carletta Floyd and Eric Lowery contributed to selling me the car of my dr Purchasing a Certified Used BWM 750 LI was an easy and wonderful experience. Carletta Floyd and Eric Lowery contributed to selling me the car of my dreams at the price I wanted. Sales and Finance teams were excellent. Carletta and Eric answered my myriad of questions and provided me with all the documentation I had asked for. More
by YOUSSEF A DAHMAS
Employees Worked With
Carletta Floyd, Eric Lowery
April 17, 2017
Great Cars, lackluster aftersale I purchased a CPO BMW from this dealership last month. The sale was smooth and the pricing was fair. they even offered more for my trade than I expect I purchased a CPO BMW from this dealership last month. The sale was smooth and the pricing was fair. they even offered more for my trade than I expected. After the sale, I've had a few issues. One issue is that I had to come back 3 separate times to resign paperwork due to mistakes on the paperwork. I was shown a CarFax report when purchasing the vehicle, but not provided a copy of the report to keep. I called, but have not yet received a response in over a week. So I just ended up paying the $40 to purchase the CarFax report myself because I needed it for an insurance claim after someone backed into my car (in the first week of ownership) to prove no prior accidents to the insurer for diminished value. Eric Lowery is very friendly, but he is IMPOSSIBLE to reach by phone after the sale. After leaving many voicemails, I have still not received a callback from Eric. The service department is great and most of the "add-ons" being sold (protection packages, etc...) appear to be more reasonably priced at this dealership compared to other BMW dealers with the exception of the maintenance package. The real gem of this dealership is the very helpful and friendly "BMW Genius" Roy Dennis. He has done his best to provide me with the answers that I need at every visit. This dealership has it's ups and downs. I think the pricing is fair and the service is above average, but to really make this an outstanding experience, the upper level management needs to improve their after sale follow-up and communication with customers. I will be in the market for a BMW hatchback in the future for my wife. I will consider this dealership for that purchase, but I'm looking for a dealer with better communication. More
by jcchapm01
Employees Worked With
Roy Dennis, Eric Lowery
April 14, 2017
My sales person Carla Floyd and Eric Lowery were excellent. My experience with my new BMW at Northwest BMW was one of a kind my salesperson Carla Floyd was remarkable focused and very very patient with me she w My experience with my new BMW at Northwest BMW was one of a kind my salesperson Carla Floyd was remarkable focused and very very patient with me she was also funny and fun to work with. Eric laury works as hard as she did and they both together got my deal done. More
by Shanda Price
Employees Worked With
Carla Floyd, Eric Lowery
April 12, 2017
Mark & Michelle Mark and Michelle are great! They are kind, responsive, and always make sure that I get in and out of the service center quickly. In a world where c Mark and Michelle are great! They are kind, responsive, and always make sure that I get in and out of the service center quickly. In a world where customer service is lacking, they make up for it! More
by Page6
Employees Worked With
Mark and Michelle
April 07, 2017
Professional Venol Burke thorough knowledge of his job was efficient and effective in helping us to achieve purchasing the vehicle of our choice. Excellent! The Fo Venol Burke thorough knowledge of his job was efficient and effective in helping us to achieve purchasing the vehicle of our choice. Excellent! The Forresters! More
by Oliver & Barbara
Employees Worked With
Venol Burke
April 03, 2017
Excellent I had been to 2 other dealerships looking for a similar BMW and Northwest was the most friendly nonpushing and willing to work in my budget. On the Te I had been to 2 other dealerships looking for a similar BMW and Northwest was the most friendly nonpushing and willing to work in my budget. On the Test drive he told me to drive the vehicle like I do normally because it is an investment you will be driving for a while and make sure you like how it handles for your specific style of driving. I have test driven 15 different vehicle with my wife in the past 6 months and this is the only dealer that has said that to me. The entire car but process was incredibly easy. From the time I walked in the show room to the time I left was 2.5 hrs. I will be recommending this dealer to anyone looking for a new or used BMW. More
by Scarlett1
Employees Worked With
John Kim
April 02, 2017
Great experience at Northwest BMW! I recently leased a BMW 340i. Northwest made the process easy and pleasant! Anthony Jones was my sales associate and he was fantastic to deal with. I recently leased a BMW 340i. Northwest made the process easy and pleasant! Anthony Jones was my sales associate and he was fantastic to deal with. He was responsive and never made me feel pressured. Based on my experience with Anthony, I would definitely go back to Northwest and would recommend it to anyone interested in purchasing or leasing a BMW! More
by JasonG
Employees Worked With
Anthony Jones
