BMW of Owings Mills

Great customer service - from the beginning to the end I had a great experience with the new sells man - Mo Faraz Rizvi. I just stop couple of days ago for first time at BMW Dealership and today I am driv I had a great experience with the new sells man - Mo Faraz Rizvi. I just stop couple of days ago for first time at BMW Dealership and today I am driving new 2018- X5. Great personality , great attitude,exceptional knowledge!!! More

Horrible Service (General Sales Manager I purchased my first car from North West BMW around 11/2016 and the initial experience with the sale rep was great however after I signed the contract I purchased my first car from North West BMW around 11/2016 and the initial experience with the sale rep was great however after I signed the contract it was a headache. There was a issue with my MVA tags not being recognized and to reach someone by phone was impossible. I had to come out of my comfort zone, take time off of work to go to the dealership to get the issue resolved. I was told that it would be resolved within a certain amount of time and I would be contacted. That time frame came and went and no call, I had to repeatedly call the dealership and finally someone called be back to advise the issue was resolved Now I don't hold grudges and assumed things happen. Chapter 2, I went to the BMW dealership on October 12, 2017 to inquire about trading my car in the sales rep was once again great, I spoke to Eric L the general sales manager, reviewed a few cars found one that I like and I put the application in. I was advised by the general sales manager he would get back to me the next day and really I should not be surprised the sales manager has not called me back regarding the application (6 days and counting)and I have made numerous calls and left messages on his voice mail. All around this is horrible customer service and should not be acceptable to anyone, shame on you Northwest for having such a lackluster and a lousy general manager More

Above & Beyond Great service at Northwest BMW. Omari really went above and beyond my expectations and even threw in some BMW gear to match my new ride! Great service at Northwest BMW. Omari really went above and beyond my expectations and even threw in some BMW gear to match my new ride! More

Great first experience I was at first a little nervous about making an appointment with "luxury' car dealership. I've heard many negative remarks about how the sales people I was at first a little nervous about making an appointment with "luxury' car dealership. I've heard many negative remarks about how the sales people can make you feel uneasy and can be pushy, I figured I would call first to get a feel of BMW employees before just walking in. This was my first time purchasing a car from a dealership, so I wasn't experienced with the process. However, my experience was the complete opposite of what I expected. I spoke with Omari Latif over the phone and scheduled an appointment. The next day he was there on time and already a list of vehicles that he thought I may be interested in. I didn't any feel pressured to make a choice but instead he walked me through the process. I purchased a used car from him and have been smiling ever since. More

Best experience Ever. Duane is that guy!!!! I was so pleased at my experience. Duane was patient,understanding and his taste in vehicle selection was great. He made me feel like he was working f I was so pleased at my experience. Duane was patient,understanding and his taste in vehicle selection was great. He made me feel like he was working for me Nd nit just tbe dealership. He worked hard with the sales manager who also was very caring. All my questions were answered and my needs met. I can't wait ti buy my next BMW. Only from Duane!!! Thanks for being Awesome!!!! DUANE ROCKS!!!! More

Excellent experience!! When I walked into the dealership I had no intentions of buying a new vehicle. After being greeted by Russell Allen, I was impressed with his no press When I walked into the dealership I had no intentions of buying a new vehicle. After being greeted by Russell Allen, I was impressed with his no pressure sales technique. He had the vehicle that I dreamed of on the lot. After a minimum amount of sales negotiation they gave me an excellent deal. I have been buying cars for a long time and this was one of the most memorable experiences that I have ever had at a car dealership. Thank you, the team at Northwest BMW. More

Unethical sales department I agreed to in writing to buy X-3, was promised paperwork, and this dealer sold the car to someone else. No explanation. Very unethical. I agreed to in writing to buy X-3, was promised paperwork, and this dealer sold the car to someone else. No explanation. Very unethical. More

Great Service Carletta Floyd was extremely helpful in the purchase of my 750xi, including taking care of returning some items I had left in my trade-in. In additio Carletta Floyd was extremely helpful in the purchase of my 750xi, including taking care of returning some items I had left in my trade-in. In addition, Jeremy Cowan went above and beyond when I brought the car in for some minor service. Even though the vehicle had several months to go until the scheduled oil change, he went ahead and took care of this on a complementary basis. These two helped make the entire experience a pleasant one. More

My new BMW X1 I purchased my BMW X 1 right off the showroom floor . My sales associate Duane was great .and explained all the car options to me. We took a test dri I purchased my BMW X 1 right off the showroom floor . My sales associate Duane was great .and explained all the car options to me. We took a test drive and he helped me to compare the X1 to the X3 . Duane provided excellent and professional customer service . Mark Levy , Finance Manager explained the financing agreement with me in detail and throughly answered all my questions . Mark even told me that I could always contact him if I had any other questions . More

Remarkable Client Service I recently purchased my 2nd vehicle from Northwest BMW and I was extremely satisfied with the remarkable client service I received. I was assured I wo I recently purchased my 2nd vehicle from Northwest BMW and I was extremely satisfied with the remarkable client service I received. I was assured I would be satisfied and would leave with the vehicle I came to purchase. Not only did they stand by their word they made my experience in car buying exciting and stress free. I would recommend Northwest BMW to anyone who is looking for a great vehicle and remarkable service to check them out and ask for Eric Lowery and Russell you are sure to be pleased. More