BMW of Owings Mills

Great first experience I was at first a little nervous about making an appointment with "luxury' car dealership. I've heard many negative remarks about how the sales people I was at first a little nervous about making an appointment with "luxury' car dealership. I've heard many negative remarks about how the sales people can make you feel uneasy and can be pushy, I figured I would call first to get a feel of BMW employees before just walking in. This was my first time purchasing a car from a dealership, so I wasn't experienced with the process. However, my experience was the complete opposite of what I expected. I spoke with Omari Latif over the phone and scheduled an appointment. The next day he was there on time and already a list of vehicles that he thought I may be interested in. I didn't any feel pressured to make a choice but instead he walked me through the process. I purchased a used car from him and have been smiling ever since. More

Best experience Ever. Duane is that guy!!!! I was so pleased at my experience. Duane was patient,understanding and his taste in vehicle selection was great. He made me feel like he was working f I was so pleased at my experience. Duane was patient,understanding and his taste in vehicle selection was great. He made me feel like he was working for me Nd nit just tbe dealership. He worked hard with the sales manager who also was very caring. All my questions were answered and my needs met. I can't wait ti buy my next BMW. Only from Duane!!! Thanks for being Awesome!!!! DUANE ROCKS!!!! More

Excellent experience!! When I walked into the dealership I had no intentions of buying a new vehicle. After being greeted by Russell Allen, I was impressed with his no press When I walked into the dealership I had no intentions of buying a new vehicle. After being greeted by Russell Allen, I was impressed with his no pressure sales technique. He had the vehicle that I dreamed of on the lot. After a minimum amount of sales negotiation they gave me an excellent deal. I have been buying cars for a long time and this was one of the most memorable experiences that I have ever had at a car dealership. Thank you, the team at Northwest BMW. More

Unethical sales department I agreed to in writing to buy X-3, was promised paperwork, and this dealer sold the car to someone else. No explanation. Very unethical. I agreed to in writing to buy X-3, was promised paperwork, and this dealer sold the car to someone else. No explanation. Very unethical. More

Great Service Carletta Floyd was extremely helpful in the purchase of my 750xi, including taking care of returning some items I had left in my trade-in. In additio Carletta Floyd was extremely helpful in the purchase of my 750xi, including taking care of returning some items I had left in my trade-in. In addition, Jeremy Cowan went above and beyond when I brought the car in for some minor service. Even though the vehicle had several months to go until the scheduled oil change, he went ahead and took care of this on a complementary basis. These two helped make the entire experience a pleasant one. More

My new BMW X1 I purchased my BMW X 1 right off the showroom floor . My sales associate Duane was great .and explained all the car options to me. We took a test dri I purchased my BMW X 1 right off the showroom floor . My sales associate Duane was great .and explained all the car options to me. We took a test drive and he helped me to compare the X1 to the X3 . Duane provided excellent and professional customer service . Mark Levy , Finance Manager explained the financing agreement with me in detail and throughly answered all my questions . Mark even told me that I could always contact him if I had any other questions . More

Remarkable Client Service I recently purchased my 2nd vehicle from Northwest BMW and I was extremely satisfied with the remarkable client service I received. I was assured I wo I recently purchased my 2nd vehicle from Northwest BMW and I was extremely satisfied with the remarkable client service I received. I was assured I would be satisfied and would leave with the vehicle I came to purchase. Not only did they stand by their word they made my experience in car buying exciting and stress free. I would recommend Northwest BMW to anyone who is looking for a great vehicle and remarkable service to check them out and ask for Eric Lowery and Russell you are sure to be pleased. More

The Extra mile My experience at North west was very proactive. The BMW advisor (Carletta) kept my concerrns in focus. The vehicle was thought to be certified pre o My experience at North west was very proactive. The BMW advisor (Carletta) kept my concerrns in focus. The vehicle was thought to be certified pre own due to a error on there sight but went the extra mile to make my experience awsome. They adsured me that NorthWest BMW takes care of their customers way beyond the sale . I got a true since that customer loyalty is honored at NORTHWEST BMW MIKE 2013 535 HAPPY CAMPER More

6 cars purchased at NW BMW/Honda N.W. BMW has the best customer service around. The sales, and especially the service department is very much courteous, attentive, responsive and eng N.W. BMW has the best customer service around. The sales, and especially the service department is very much courteous, attentive, responsive and engaged to each and every customer. I have purchased ALL six of my vehicles from this dealership. I have and will continue to purchase from this dealership. My home is approximately 3 miles from another BMW dealership, but I will drive 14 miles one-way for great customer service. Thank you, Eric, Marvin in used cars sales, and the Service Team of Jeremy, Mark, Michelle and the Bob H in Finance. The Parts Dept is great.. thank you, Darius, Nick, Corbin, and for the first point of contact are the operators, cashiers thank you India, and Regime for always greeting me with a smile. The loaner car department is superb with always providing me with choices and great service. Thank You, NorthWest BMW for hiring people that care. Heather B More