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BMW of Owings Mills
Owings Mills, MD
830 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 830 reviews
April 13, 2018
Blessed!! Came in with no intentions on getting such a great offer for a 2015 BMW 3 series. Sun roof leather seats. Everything I could've asked for after totali Came in with no intentions on getting such a great offer for a 2015 BMW 3 series. Sun roof leather seats. Everything I could've asked for after totaling my 2018 charger. Eric made it happen for me! He's the best More
by Dd
Employees Worked With
Eric Lowery
April 04, 2018
Awesome experience Kevin Robinson told me not to worry that he would get me a deal even with my credit. Well he did it. Kevin is an awesome salesman. Thanks Kevin Kevin Robinson told me not to worry that he would get me a deal even with my credit. Well he did it. Kevin is an awesome salesman. Thanks Kevin More
by KIMETHA N JOHNSON
Employees Worked With
Tyrone Green & Timothy Mance
April 04, 2018
Best Buying Experience Ever!!!! Northwest BMW is the place and Eric is the guy to see when go!! Everyone treated me like a king.Eric is honest, straight forward and a pleasure to wor Northwest BMW is the place and Eric is the guy to see when go!! Everyone treated me like a king.Eric is honest, straight forward and a pleasure to work with. Eric made sure I got a great deal on the exact car I wanted. No games!! Thanks again Northwest BMW The Wood More
by CEDARWOOD
Employees Worked With
BOB , Eric Lowery
April 03, 2018
Easy breezy I called Kevin Robinson and told him what i was looking for and the features i would like. He called me back right away and here i am with my sweet ba I called Kevin Robinson and told him what i was looking for and the features i would like. He called me back right away and here i am with my sweet baby More
by Shonnelnicole
Employees Worked With
Kevin Robinson
April 02, 2018
Best car buying service Kevin Robinson is an outstanding salesmen. He gave me professional attention. He listened and knew just what I was looking for. Excellent customer ser Kevin Robinson is an outstanding salesmen. He gave me professional attention. He listened and knew just what I was looking for. Excellent customer service. Very friendly. I am very happy with my purchase! More
by ANS
Employees Worked With
Kevin Robinson
April 02, 2018
Worst Experience Ever! I am convinced that this dealership should go out of business due to the way they turned one of the easiest transaction into one of the worst experien I am convinced that this dealership should go out of business due to the way they turned one of the easiest transaction into one of the worst experiences of my life. I traveled passed several BMW dealerships to this one due the fact that they had a 2018 X3 with everything I wanted in it. Not that they help me realize that with the basic listing on their website. I took the VIN and learned more via a BMW VIN Decoder. Maybe it was due to me making the mistake of using the same person who they shipped me off to because of my lower credit score. Dealerships tend to treat you in a subpar manner based on your credit, but my situation is different due to a 6 figure salary and plenty of financial resources. I opted to utilize those resources once I saw the way I was being handled by the sales staff and only purchased my 2018 BMW X3 from this dealer due to not wanting to wait for a special order at one of my local dealers. This dealership treated me like TRASH and then turned it around on me and said that there is just nothing they can do to please me after dropping the ball on everything possible such as BMW Assist set up, etc. Everyone from the reception staff the BMW Geniuses were rude and unavailable. I literally had to drive for a few days without use of a lot of the services in the vehicle and figure out how to use the features on my own. Although the BMW Genius from another BMW dealer in Suitland, MD did step in to assist once I realized the one from Northwest could care less about assisting me. More
by jpullen72
Employees Worked With
Timothy Mance
March 24, 2018
From sales to service I've had a great experience I think if anyone is interested in Buying a BMW owe it to themselves to go to Northwest BMW, this is my fourth BMW three from Northwest BMW. The staf I think if anyone is interested in Buying a BMW owe it to themselves to go to Northwest BMW, this is my fourth BMW three from Northwest BMW. The staff, Karen Anderson whom I purchased two of my vehicles from was great, she worked hard to satisfy my requests. George Berkowitz the sales manager is awesome. The service department from Michelle Harris to the service manager Marshall Fallon also did a great job in taking care of my service needs. From my 2011-535, to the 2018 640, I've had nothing less than a great experience with the entire staff. More
by Alvin Burston
Employees Worked With
Karen Anderson
March 16, 2018
Amazing customer service This is my first time leasing a bmw car I? was so happy that within one week my wife also lease one , when it was time for my first oil change I’ve c This is my first time leasing a bmw car I? was so happy that within one week my wife also lease one , when it was time for my first oil change I’ve call the service department of Northwest BMW and spoke with Jeff. As soon I arrived he had a rental car ready for me, I was never use to this cain of service from other!! Then the same thing happen with my wifes car and now with my second oil change ,the service was 10 out of 10. Every one was polite and professional. I? will recommend anyone to Jeff in the service department!!!! They have a costumer for life here Thank you guys Carlos H. More
by Carlos542
Employees Worked With
Jeff , Venol Burke
March 14, 2018
Treated us like Family We was very pleased with service we received from Eric Lowry who advised us as if he was helping his family make the right decisions. We are very hap We was very pleased with service we received from Eric Lowry who advised us as if he was helping his family make the right decisions. We are very happy with our purchases and believe we have a very unique car and cashmere color exterior that we havent seen before. When you go tell Eric the guy with the Cashmere car sent you More
by Cashmere
Employees Worked With
Eric Lowery, Frank DiBlasi
March 12, 2018
Excellent service Well worth the trip from CT, Karen and the rest of the staff at Northwest made for a fun, painless experience. Karen was so sweet, honest, and easy to Well worth the trip from CT, Karen and the rest of the staff at Northwest made for a fun, painless experience. Karen was so sweet, honest, and easy to work with. Went in for one car, left with two! I highly recommend her to anyone looking for a great deal on a beautiful new car. I will definitely be returning to Northwest in the future More
by cjcord11
Employees Worked With
Bob Harris, David (Genius), Karen Anderson
