BMW of Owings Mills

Unexpected Nice Purchase Eric was extremely pleasant, very helpful, had patients and all while being professional. He went out of his way to make sure I got the car I wanted a Eric was extremely pleasant, very helpful, had patients and all while being professional. He went out of his way to make sure I got the car I wanted and I'm sure I wasn't easy to deal with! I would definitely refer Eric to friends and family. More

Customer service is why I chose NW BMW Teah, Bob, Mr. Greene were key players in my satisfaction. Teah was patient and helpful. Bob was knowledgeable and efficient Mr. Greene wa Teah, Bob, Mr. Greene were key players in my satisfaction. Teah was patient and helpful. Bob was knowledgeable and efficient Mr. Greene was courteous and responsive. More

Great Job Eric always does a great job of taking care of me. I send everyone I know who is looking for a car to me. Thanks Eric always does a great job of taking care of me. I send everyone I know who is looking for a car to me. Thanks More

My follow-up to a contact from Eric proved to be excellentI He helped me with upgrading to a vehicle that replaced one that had been involved in an accident and was not repaired correctly, orrectly. Excellent He helped me with upgrading to a vehicle that replaced one that had been involved in an accident and was not repaired correctly, orrectly. Excellent customer service. More

Excellent Chic fila type service Best experience ever, even in my situation Kevin Robinson displayed excellent customer service. I felt part of a family and this is reason I will cont Best experience ever, even in my situation Kevin Robinson displayed excellent customer service. I felt part of a family and this is reason I will continue buying from Northwest BMW. Grade A More

Great workers Took less time then other dealership to get me approved, cautious off your time, yes I will buy another car from Northwest I had a great experience Took less time then other dealership to get me approved, cautious off your time, yes I will buy another car from Northwest I had a great experience More

Prestige Service Eric and NW hit key values in service: Diligence, Dedication and most importantly Delivery! Thank you for everything, Check out the Golden Rule Eric and NW hit key values in service: Diligence, Dedication and most importantly Delivery! Thank you for everything, Check out the Golden Rule they will get you done. More

Outstanding and Empathetic Customer Care As a first time BMW purchaser, I couldn't have been happier with the customer care I received from Karen Anderson. She took the time to learn about ou As a first time BMW purchaser, I couldn't have been happier with the customer care I received from Karen Anderson. She took the time to learn about our specific needs and interests in a new BMW. She didn't use "hard sell" tactics, and instead made sure that we were comfortable with the entire test-driving and purchasing process. She listened intently and provided accurate and helpful information and customer support. Really an excellent and pleasant overall experience. More

Wonderful Experience My experience with Northwest BMW (specific shout out to Karen, George and David) was beyond exceptional. I researched extensively and drove over 2 ho My experience with Northwest BMW (specific shout out to Karen, George and David) was beyond exceptional. I researched extensively and drove over 2 hours each way in order to purchase a new BMW. From the initial call with George to Karen's consistent (pre and post purchase) nurturing/customer care to David's "genius" expertise; I have dealt with several dealerships and have never had such a pleasant experience. It was straightforward with a significant dose of sincerity and true customer centered approach. My 4 hours of driving were well worth it and I would never use another dealership. I cannot say enough about the manner in which they do business; that is accentuated when compared to other dealerships I visited during my search process. A family atmosphere, inccredible team and a pleasure to do business with. More

Awesome! I had an awesome experience at Northwest BMW. They truely do take care of their customers. Mrs. Karen is the absolute best. She remembered me from wh I had an awesome experience at Northwest BMW. They truely do take care of their customers. Mrs. Karen is the absolute best. She remembered me from when we first met December 2017. She followed up with me ever so often without being aggressive. When I was ready to buy, I receive a great deal on my 2018 BMW X3. I’ve had it for a week now and it’s a joy to drive. More