BMW of Owings Mills

Amazing Customer Service I worked with Kessai, George and Frank throughout my process of buying my first BMW. I have purchased other vehicles from various dealerships and alw I worked with Kessai, George and Frank throughout my process of buying my first BMW. I have purchased other vehicles from various dealerships and always felt that they were very pushy about me walking off the lot with a car that day. However, this was not like that at all at BMW Northwest of Owings Mills. Any questions i had, they were answered immediately. When purchasing a BMW, you expect to have great customer service, the customer service was above and beyond my expectations. When it came down to the financing, Frank was the guy. Just an overall great guy to deal with, especially when it came down to dollars and cents. If you are in the market for a BMW, you would be making a mistake to go anywhere else but BMW Northwest of Owings Mills. Make sure to ask for these three gentlemen, made my experience that much better! More

Great Experience My experience at Northwest BMW was outstanding. My sales person was an extremely professional and welcoming personality without putting ANY sales pre My experience at Northwest BMW was outstanding. My sales person was an extremely professional and welcoming personality without putting ANY sales press on me. The sales manager offered me a good deal that I was able to tweak a bit to fit my needs, and finally the financing department was excellent. I never once felt pressured to move quickly or loose the deal, nor did I get a hard press to purchase additional services. In the future when it comes time to purchase again, there is no reason to look anywhere else. On a scale of 1-10, 10 being best......my experience was an 11 !! Thanks again to all, Dean. More

Awesome customer service! Karen is an amazing customer service rep! Very professional, friendly, honest, and fun to chat with. She made my car buying experience a truly remar Karen is an amazing customer service rep! Very professional, friendly, honest, and fun to chat with. She made my car buying experience a truly remarkable one. I have purchased 4 BMWs in the past and this was by far my most enjoyable one! Especially since I walked out with a beautiful BMW X6! I highly recommend this dealership, since there was zero hassle and issues, and because of Karen! Northwest, count yourself lucky to have this woman as part of your team! More

Amazing customer service The most amazing customer service experience of my life. I purchased my 2005 series 1 X5 from Northwest when new and they have done most of the servic The most amazing customer service experience of my life. I purchased my 2005 series 1 X5 from Northwest when new and they have done most of the service. I like the car and even though it is 13 years old with 170,000 miles on it, it is still the car I want to drive. The DSC system went out and the Northwest service people worked tirelessly to fix it in league with BMW. The repair took over 30 days but they loaned me a brand new X5 at no charge. Jeff Kontz and shop foreman Moon went above and beyond to get my car right and I am sure my invoice in the end did not reflect the time and trouble they had to go to. I think most dealerships would have given up and told me "hey the car is 13 years old time to move on". Moon owns a series 1 X5 and he behaved like it was his car. Their motto is the "Golden Rule Dealership" and they live up to that. More

This was a very positive experience purchasing an automobile We recently purchased a new BWM X3. The Northwest BMW team and management were great to work with. Karen Anderson was terrific. She was able to offer We recently purchased a new BWM X3. The Northwest BMW team and management were great to work with. Karen Anderson was terrific. She was able to offer a vehicle that met all our requirements at a great price. The car was ordered and delivered in three weeks, which we thought was very quick. Frank DiBlasi in Finance was easy to work with and straight forward. David Brown did a great job of explaining all the features of the BMW. They have a very nice facility. We are very pleased with Northwest BMW. More

Very satisfied. They made me feel like their number one customer. There was never a long wait. All interactions and transactions were quiet and private. Thank you for They made me feel like their number one customer. There was never a long wait. All interactions and transactions were quiet and private. Thank you for the superior customer service, Teah and Tyrone. More

Great, personable team My husband and I bought a used BMW at Northwest from Rodney Fennell. He was great to us, and we left happy. We also worked with Johnny O, Bob Harris, My husband and I bought a used BMW at Northwest from Rodney Fennell. He was great to us, and we left happy. We also worked with Johnny O, Bob Harris, and Big Country. I'm sure we will be back for the next vehicle. More

Happy BMW owner for the 2nd time Teah spent her time helping me find the right vehicle and price and made the experience a good one. George spent time with me figuring out if buying Teah spent her time helping me find the right vehicle and price and made the experience a good one. George spent time with me figuring out if buying or leasing was the better option for me. More

Highly recommend We have other BMWs in our family but this purchase was my personal first and was a fantastic experience. Russell Allen was knowledgeable and thorough We have other BMWs in our family but this purchase was my personal first and was a fantastic experience. Russell Allen was knowledgeable and thorough in guiding me through the entire process. David is a guru in the tech and electronics of the vehicle and brand. From the test drive through financing and out the door, the entire team was informative and approachable. We will certainly be repeat customers - highly recommend! More

My First BMW Experience A Great One! Thank you to the Northwest BMW team for their patience in answering all of my questions about the trade, the new purchase and what BMW has to offer. Thank you to the Northwest BMW team for their patience in answering all of my questions about the trade, the new purchase and what BMW has to offer. I felt comfortable in working with Russell Allen as he guided me through the process. Tyrone Greene in closing the deal. Tim Mance "Big Country" in putting together the financing and finally David Brown slowly walking me through the electronics of the vehicle. Kessai Watkins also was a pleasure to deal with during the first test drive. Highly recommend working with Northwest BMW. More