BMW of Owings Mills | Page 20

My experience with the dealership is that the staff is highly professional, fair, and has excellent communication and responses. I recently purchased an older X5 that wasn’t in the best shape. Michelle an highly professional, fair, and has excellent communication and responses. I recently purchased an older X5 that wasn’t in the best shape. Michelle and the service department worked with me to get the vehicle up to OEM standard. They provided me with a reliable loaner. Now, I can be confident that my X5 can get me where I need to without needing to get it serviced again for nearly two more years. I will definitely be going back for all my BMW needs. More

This dealership is an insult to the automotive industry, and and poor showing of customer values. I was ready to travel about 100 miles to them, because at first, they seemed genuine. Then we got to the tra and and poor showing of customer values. I was ready to travel about 100 miles to them, because at first, they seemed genuine. Then we got to the trade numbers. To say that their evaluation was insulting, would be a gross understatement. And to top if off, they lie to you, and treat you as if there isn't a world of information available on the internet. This review got the attention of a sales manager pretty quickly. I've called back twice, but there's no voicemail to leave a message and the woman that answers the phone just tells you "I don't know where he his". Nothing really to discuss here. Out of three dealers, your trade value was 10k lower. You came up with this story of available incentives and rebates, and when I asked where you got that info from (because I was looking right at the manufacturer website) there was no answer. You couldn't give me a car now. To make matters worse, they knew I was a disabled veteran when we started the process. Is this how they treat us on a regular basis? More

My car had a recall that could be fixed with a SW update (ECU reprogram). Organizing the appointment was easy and also dropping it off, very friendly and professional. They sent me a video with the results (ECU reprogram). Organizing the appointment was easy and also dropping it off, very friendly and professional. They sent me a video with the results of a multipoint inspection, nice idea to do it this way. All was fixed and done very quick. My only complaint is that they lost paperwork that I gave them in the morning when I dropped off the car. As long as I pass the emissions now without having that I’m fine. More

Best dealership we ever worked with for buying a vehicle. No pressure from Robert Regino, Client Advisor. It was a great buying experience from beginning to end. No pressure from Robert Regino, Client Advisor. It was a great buying experience from beginning to end. More

The service was great and the price was good. The customer service was wonderful. I would give this place 5 stars. I differently Recommend BMW of Owings Mills customer service was wonderful. I would give this place 5 stars. I differently Recommend BMW of Owings Mills More

Great service! We were in and out on Saturday early. Our issues were resolved. We will use this location for our future BMW service needs! issues were resolved. We will use this location for our future BMW service needs! More

Courteous, efficient and knowledgeable. Great experience - by far the best BMW service in Baltimore. Will definitely use them Agra day recommend to my friends and colleagues. - by far the best BMW service in Baltimore. Will definitely use them Agra day recommend to my friends and colleagues. More

Scheduling was an almost mess. Four star is given however because of prompt, direct, polite communication and work done when the car was taken to the dealership. Like some machine made using old yet definiti because of prompt, direct, polite communication and work done when the car was taken to the dealership. Like some machine made using old yet definitive parts, I can kind of make not so wise decision during summer and came to think of it, made my first appointment after owning/having the car for half a decade by calling which was a mistake. I tried to utilize the chat feature of the website which led me to talk to a not so bright individual. I should have and one may want to use the website interface of a standard BMW website to schedule an appointment. The amount of taxes a city receives from this German manufacturer’s accomplishment can be used to feed such scheduling people instead of having them affiliated with the name BMW. Thanks to the service advisor for a simple yet efficient experience. More