BMW of Owings Mills

GREAT SERVICE My Husband and I have been in search for a new vehicle for about 2 weeks. Karen was recommended to us from a family member. We were hesitant to meet My Husband and I have been in search for a new vehicle for about 2 weeks. Karen was recommended to us from a family member. We were hesitant to meet only because we weren't sure what type of vehicle we wanted. After we looked online, he decided to meet with Karen. Best decision we made. We decided to Purchase a 2017 BMW X6. Karen was upfront and give all the details of the truck and the financing for the truck. We got a great deal and hopefully will upgrade in a few years with KAREN again. More

First BMW Purchase - X7 We highly recommend working with Northwest BMW if you’re considering purchasing a BMW. The salesperson, Russell Allen, was a pleasure to work with, a We highly recommend working with Northwest BMW if you’re considering purchasing a BMW. The salesperson, Russell Allen, was a pleasure to work with, and resourceful enough to put us in contact with David Brown (“BMW Genius”) when our questions focused on the technology offered in the new X7. Everyone throughout the dealership was patient and answered all of our questions, making us feel comfortable with the purchase. I would highly recommend this team if you’re in the market for a new vehicle! More

Nobody, but God and Mrs Karen! I am soooo grateful at how Mrs. Karen aka the BMW Lady, took care me! She's very professional and patient. She didnt pressure me in anything, she aske I am soooo grateful at how Mrs. Karen aka the BMW Lady, took care me! She's very professional and patient. She didnt pressure me in anything, she asked me what I was looking for and I told her. Once she found the truck I wanted, I literally wanted to hugg her so tight through the phone. I had an outstanding experience the entire time. She even served me some complimeentry items and made made hot tea just the way I like to drink it-not too much sugar..I can sum this experience up to be the best deal ever. Im still in a "happy" shock at how everything worked out for me and my family! I believed and TRUSTED THE PROCESS and I got Bigger and Better:) More

Review Not thrilled with overall service while there were certain individuals who were amazing. Like the BMW genius contact, David. He was very knowledgeab Not thrilled with overall service while there were certain individuals who were amazing. Like the BMW genius contact, David. He was very knowledgeable and helpful. More

Car buying experience I am a repeat customer at Northwest BMW and specifically wanted to work with Eric Lowrey once again because he provided such professional, personalize I am a repeat customer at Northwest BMW and specifically wanted to work with Eric Lowrey once again because he provided such professional, personalized, and courteous service. He made sure I was comfortable with all information presented to me and was happy with my choices. David Brown is the best BMW Genius ever! He knows his stuff and ensured that even if I didn’t get the tremendous amount of info he explained regarding the operation of my vehicle that he is always available anytime should I need a refresher. Although I did not work with Michelle Jackson during this visit, she is nothing less than amazing whenever I need to visit service and she has been and will continue to be my only service advisor! More

1st Time car buyer Being my 1st time purchasing a vehicle, Karen Anderson was amazing working with me. Ms. Karen Anderson took her time making sure I understand everyth Being my 1st time purchasing a vehicle, Karen Anderson was amazing working with me. Ms. Karen Anderson took her time making sure I understand everything from my credit reading to the type of vehicle I wanted. Coming in to pick up my new vehicle, I felt like I went the lottery. I felt like I was apart of a family. I thank Ms. Karen Anderson for all the hard work she did to make sure I drove off in what I wanted. I would recommend anyone who is interested in buy a new or use car, for the 1st time or more...to come see Ms. Karen Anderson. I thank the whole Northwest BMW team for the warm hospitality shown to me at the dealership. I thank you guys. I drove away feeling like I was on top of the world with my new 2016 Honda Accord 🤓. More

Karen Anderson is the BEST Client Advisor! My review rating is 100% based on my experience with Karen Anderson, Client Advisor. She was fantastic! My sister had forwarded me a link for a 2018 My review rating is 100% based on my experience with Karen Anderson, Client Advisor. She was fantastic! My sister had forwarded me a link for a 2018 M240i convertible and although it had everything I wanted in my first BMW, I was in California and the car was in Maryland. Not really sure where to even start, I sent an availability inquiry through the dealer website. Karen promptly called me and walked me through the entire purchase and transportation options. Karen was patient with all of my questions and often returned phone calls late at night for her. Karen went above and beyond to ease my concern about buying a car sight unseen and I'm forever grateful to her. I was less impressed with the Finance guy who refused to let me put down a lower down payment and than didn't have the sense to confirm California sales tax before completing all of the paperwork. Resulting in an additional $1,000+ payment I had to pay. The car took longer to arrive due to some horrible winter weather but those were unexpected circumstances. The vehicle was sold as new although it was used as a service loaner, which was fully disclosed to me during the purchase process. The body of the car was pristine just as the pictures showed. Unfortunately there were limited pictures of the interior and there was damage in the back that was not disclosed in addition the wind deflector was missing. Karen has promised the wind deflector and speaker cover will be sent to me. There is also damage to the driver door that will need repair. More

Karen Anderson was Phenomenal! Let me just start out by saying how awesome Mrs.Karen Anderson was in helping me to find my new BMW. I was referred to her by a friend and reached out Let me just start out by saying how awesome Mrs.Karen Anderson was in helping me to find my new BMW. I was referred to her by a friend and reached out to her to see if she could assist me with making a switch to the BMW brand. From the initial phone conversation the day prior to me coming in the very next day having all the financing prepared, car selected and approved, it was a very seamless process and Mrs. Anderson went above and beyond to ensure my experience with BMW was great. I highly recommend Mrs. Anderson for all of your BMW needs. Thanks again! More

That was Easy! Very happy with my 528 Xi Very good customer experience. Very helpful. Eric provided outstanding service. I would definitely recommend this dealership if you are shopping for Very good customer experience. Very helpful. Eric provided outstanding service. I would definitely recommend this dealership if you are shopping for a BMW. 10 out of 10 More

Loyal Customer for 8 Years Eric has sold us 3 cars ( technically 4 lol) and we have been more than satisfied every single time. This time we had no idea what we wanted and Eri Eric has sold us 3 cars ( technically 4 lol) and we have been more than satisfied every single time. This time we had no idea what we wanted and Eric was happy to help us figure it out. We found a car we thought we loved but I change mind on the color at the very last minute which caused everyone to do double work and paper work to be done over. He never made me feel like I was being a pain because of my indecisiveness, he just wanted me to be happy with my purchase and I am beyond happy. As long as my family is driving BMW, Eric Lowery will be our go to! More