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BMW of Orland Park - Service Center

Orland Park, IL

4.6
1,439 Reviews

1,439 Reviews of BMW of Orland Park - Service Center

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June 02, 2025

Liz provided excellent customer service. Very responsive and action-oreinted. She got my in and out which is very appreciated! More

by DQANDERSON0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Cornelius
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2025 -

BMW of Orland Park responded

Thank you for the feedback! We're delighted to hear that Liz provided excellent service and made your experience at BMW of Orland Park efficient. We appreciate your support!

June 02, 2025

Super easy and quick! Satin was very friendly and very professional and not pushy! Would highly recommend!! More

by JAsullivan25
Recommend Dealer
Yes
Employees Worked With
Sarim Sajjad
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2025 -

BMW of Orland Park responded

We're delighted to hear that Satin provided a friendly and professional experience at BMW of Orland Park! Thank you for recommending us, and we hope you enjoy your new ride!

May 31, 2025

James Hatchett is great. He is friendly and professional. It is always a pleasant experience. Except when bill comes, lol. More

by BONCZAK1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hatchett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 02, 2025 -

BMW of Orland Park responded

We're delighted to hear that James made your visits enjoyable at BMW of Orland Park! We understand the feeling about the bill, but we're glad you had a positive experience overall. Thanks for sharing your feedback with us!

May 31, 2025

Very good customer service. My car was fixed quickly and they are waiting for a part to get there to finish. More

by ISASERO29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Pool
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 02, 2025 -

BMW of Orland Park responded

Thank you for sharing your experience with BMW of Orland Park! We're glad to hear that our team provided excellent customer service and efficiently addressed your car's needs. We look forward to completing the work once the part arrives!

May 30, 2025

James was AMAZING as usual. I live minutes from Perillo but because of James I make the drive to Orland Park. More

by MS.WGPOPE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hatchett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2025 -

BMW of Orland Park responded

Thank you so much for the wonderful feedback! We're thrilled to hear that James continues to deliver an exceptional experience. It means a lot that you choose to make the drive to Orland Park because of him — we'll be sure to pass along your kind words. We truly appreciate your loyalty and look forward to seeing you again! Best Wishes, BMW Of Orland Park

May 30, 2025

Very professional everything was explained about the repairs made and how long the repair would take. More

by MARCBOOMSMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Jakubowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2025 -

BMW of Orland Park responded

Thank you for the great feedback! We're glad to hear everything was explained clearly and that you had a professional experience with us. We appreciate your trust and look forward to assisting you again in the future! Best Wishes, BMW Of Orland Park

May 30, 2025

Service was great I was treated with respect. They answered all my questions, friendly environment, and definitely would recommend family and friends to this dealership. More

by ANDRECARROLL65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dion Grace
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2025 -

BMW of Orland Park responded

Thank you for the fantastic feedback! We're delighted to hear that our team at BMW of Orland Park provided a respectful and friendly experience. We appreciate your recommendation and look forward to welcoming your family and friends in the future!

May 30, 2025

James is professional, knowledgeable and thorough. His service is always impeccable. He makes sure you are confident that your car has been serviced with excellence before you leave. More

by VICTORYFOCUSED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe McFadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Hatchett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2025 -

BMW of Orland Park responded

Thank you for highlighting James's exceptional service at BMW of Orland Park! We're delighted to know that his professionalism and thoroughness made your experience a positive one. We look forward to serving you again in the future!

May 29, 2025

The concern and issue l had was solved and taken care of in timely matter More

by Herb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Jakubowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colleen and Marc
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May 30, 2025 -

BMW of Orland Park responded

Seeing your review of BMW of Orland Park made our day. Thank you, Herb!

May 29, 2025

The service dept. provided efficient service and worked with me to ensure my day was not wasted while they worked. More

by ANGELAOSBYCONNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dion Grace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2025 -

BMW of Orland Park responded

Thank you for your kind words! We're glad to hear that our service team was able to provide efficient care and help make the most of your day. Your time is important to us, and we’re always here to ensure your experience is as smooth and convenient as possible. We look forward to serving you again! Best Wishes, BMW Of Orland Park

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