BMW of Orland Park - Service Center

My service advisor did a great job in helping me get my car fixed, disappointed that I now have "ants", yes ants in my car, and it was filthy inside and out. They told me they washed it however that wasn' car fixed, disappointed that I now have "ants", yes ants in my car, and it was filthy inside and out. They told me they washed it however that wasn't the case. I've been coming here for 23 years, I don't expect a red carpet but I expect, respect and honesty. Also, no longer providing loaners is an issue too, especially with dealerships being so far apart. More

Rob was very professional, thorough, and quick. He was able to help resolve my issue. He was able to help resolve my issue. More

They treated me very well. They took care of my oil change and handled a recall that I didn’t know about. The advisor Robert is a very nice man and will help you out in the bes They took care of my oil change and handled a recall that I didn’t know about. The advisor Robert is a very nice man and will help you out in the best ways possible. More

The advisor waa wonderful and so helpful, especially with the timing of returning my vehicle. She also made everything so clear when it came to my warranty. the timing of returning my vehicle. She also made everything so clear when it came to my warranty. More

Rob was friendly and professional. He assisted me with resolving my issues in a timely manner. I really appreciate his patience with my numerous questions and concerns. He assisted me with resolving my issues in a timely manner. I really appreciate his patience with my numerous questions and concerns. More

Salesman was great, but got no support from back room and finance dept. Took me FIVE hours to pick up my pre negotiated new car! Unbelievable! finance dept. Took me FIVE hours to pick up my pre negotiated new car! Unbelievable! More

Everything was completed as promised and on time. The video of potential issues was very helpful and will be reviewed for potential future repairs. The video of potential issues was very helpful and will be reviewed for potential future repairs. More

The wait time was ridiculous and I don’t believe I needed the service they claimed I did. the service they claimed I did. More

Great service on a very timely manner. Very good communication with the service tech and service advisor. Very good communication with the service tech and service advisor. More

Service was excellent and timely. The communication is clear and using text messages help to provide information quickly.My advisor was extremely professional and explained everything The communication is clear and using text messages help to provide information quickly.My advisor was extremely professional and explained everything so I had no questions! More