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BMW of Orland Park - Service Center

Orland Park, IL

4.5
1,389 Reviews

1,389 Reviews of BMW of Orland Park - Service Center

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May 09, 2025

waited several days to get a call back Richard in service department and my concern was still never addressed. More

by SOUTHHOLLAND
Service Communication
Recommend Dealer
No
Employees Worked With
Richard Pool
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2025 -

BMW of Orland Park responded

It's disappointing to hear about the delay in communication and that your concern wasn't addressed. We strive for timely responses, so I apologize for any inconvenience this may have caused. Please reach out directly at your convenience, as I'd like to ensure we resolve this matter promptly. Thank you, Brian Coster - Service Director - (708) 460-4545

May 09, 2025

James in the Service Department is absolutely outstanding. He’s professional, knowledgeable, and goes above and beyond to ensure everything is handled smoothly. His attention to detail and commit More

by MAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hatchett
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2025 -

BMW of Orland Park responded

We're delighted to hear that James provided such exceptional service at BMW of Orland Park! It's great to know his professionalism and dedication made your experience smooth and satisfying. Thank you for the high recommendation!

May 07, 2025

Kevin did a great job keeping me on track with my service. I was kept informed throughout the entire process! More

by LJKOCH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2025 -

BMW of Orland Park responded

We're delighted to hear that Kevin provided excellent service and kept you informed at BMW of Orland Park. Thanks for sharing your experience with us!

May 07, 2025

Cory was quick with assisting me with my needs , my car was completed and washed More

by mk_ridolinc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Gertos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory Kazienko
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2025 -

BMW of Orland Park responded

It was our pleasure to assist you. Thank you from all of us here at BMW of Orland Park!

May 07, 2025

We're extremely happy with the customer service. The feedback is always excellent. It's amazing to have an oil change and be out in an hour's time with easy scheduling. More

by CAD1111
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colleen Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Jakubowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory Kazienko
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2025 -

BMW of Orland Park responded

Thank you for sharing your experience with BMW of Orland Park! We're delighted to hear that our team provided excellent customer service and efficient scheduling. We look forward to serving you in the future!

May 07, 2025

I have no comments and this should not be a requirement to submit your survey More

by MSLORINDA56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe McFadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2025 -

BMW of Orland Park responded

We couldn't ask for a better review of BMW of Orland Park. Thanks so much!

May 04, 2025

Service center was able to add a last-minute change to my appointment upon request at drop off. They kept me well informed on timeline and were quite thorough with a video walk through of service and vehicle More

by KALLAWILLIAMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dion Grace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Snipe
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025 -

BMW of Orland Park responded

Kalla, we're delighted to hear that our service center at BMW of Orland Park was able to accommodate your request and keep you informed throughout the process. Thank you for sharing your experience with us!

May 04, 2025

Top-notch Service with repairs done right. They stand by their services for excellent customer satisfaction. More

by QUILL1976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Snipe
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025 -

BMW of Orland Park responded

Thank you for sharing your experience! We're delighted to hear that our team at BMW of Orland Park provided top-notch service and ensured your satisfaction with the repairs. We appreciate your support!

May 04, 2025

I'm very happy with service at BMW Orland Park, IL. Cory was very helpful, and I was in and out in no time. More

by READY2CALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Kazienko
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025 -

BMW of Orland Park responded

We're delighted to hear that Cory provided you with such efficient service at BMW of Orland Park! Thank you for sharing your experience, and we look forward to assisting you again in the future.

May 04, 2025

I had one of my rims powder coated again because I got to close to the curb and had repaid rash… it was repaired nicely and in a timely manner. More

by JRAY1189
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Cornelius
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025 -

BMW of Orland Park responded

We're glad to hear that your rim repair experience at BMW of Orland Park was smooth and timely! Thank you for trusting us with the job, and we're here if you need anything else.