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BMW of Orland Park - Service Center

Orland Park, IL

4.6
1,434 Reviews

1,434 Reviews of BMW of Orland Park - Service Center

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June 10, 2025

James Hatchett was fantastic as my service advisor, and I appreciated his professionalism. He communicated with me effectively every step of the way!! More

by JCTHRASHER1
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hatchett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 11, 2025 -

BMW of Orland Park responded

We're delighted to hear that James provided you with excellent service at BMW of Orland Park. Thank you for sharing your experience!

June 10, 2025

Everything was fine, the service to my X3 was excellent the vehicle feels like new. The waiting time was about 1hour and 20 minutes but they rotated the wheels and washed the car too. More

by RONYJET15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Kazienko
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 10, 2025 -

BMW of Orland Park responded

We're delighted to hear that your X3 feels like new after visiting BMW of Orland Park! Thank you for sharing your experience, and we're glad the additional services made it worth the wait. Safe travels ahead!

June 08, 2025

Professionalism, personable, and skilled advisor and technician. Neat and clean facility. Made it easy for me to do business with More

by TWGREENWOOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Kazienko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 09, 2025 -

BMW of Orland Park responded

Thank you for the wonderful feedback! We're glad to hear our advisor and technician delivered professional, personable, and skilled service. It's great to know our clean facility and smooth process made your visit easy. We appreciate your business and look forward to serving you again! Best Wishes, BMW Of Orland Park

June 08, 2025

Liz was absolutely phenomenal. She was courteous, professional and kind. She answered all my questions. Liz kept me informed and timely updated me with any changes. I truly app More

by VTVARNADO
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Cornelius
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 09, 2025 -

BMW of Orland Park responded

Thank you so much for your amazing review! We’re thrilled to hear Liz provided you with such courteous, professional, and attentive service. We’ll be sure to pass along your kind words—she truly is a valued member of our team. We appreciate your business and look forward to serving you again! Best Wishes, BMW Of Orland Park

June 08, 2025

My 8am appointment was extremely busy! I sat in line til service opened and. Then people were running in to get taken care of and not enough staff for the amount of 8am appointments. I had More

by RGSMILE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dion Grace
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 09, 2025 -

BMW of Orland Park responded

Thank you for sharing your experience. We’re sorry to hear about the wait and the feeling of disorganization during your 8am appointment. We strive to provide efficient and seamless service, especially during busy times, and we regret we missed the mark this time. Your feedback is important, and we’ll share it with our team as we work to improve our scheduling and staffing to better serve our customers. We appreciate your patience and hope your next visit is much smoother. Best Wishes, BMW Of Orland Park

June 07, 2025

Excellent service. Jason was very professional. He was very helpful in getting my car fixed./ More

by ROSEN.PHYLLIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Jakubowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 09, 2025 -

BMW of Orland Park responded

Thank you for the excellent review! We're happy to hear Jason provided professional and helpful service in getting your car fixed. We'll be sure to pass along your kind words—come see us anytime! Best Wishes, BMW Of Orland Park

June 07, 2025

Staff knows what they’re talking about. Very helpful. Figure out what the problem with my car is. More

by ALAMASLAT82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Pool
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 09, 2025 -

BMW of Orland Park responded

Thank you for the kind words! We're glad our knowledgeable staff was able to identify the issue and assist you. We're always here to help keep your vehicle running smoothly! Best Wishes, BMW Of Orland Park

June 07, 2025

James quickly addressed my issue with the new car and it is now slated for repair when the part arrives. More

by Sandramartinrenner1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hatchett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 09, 2025 -

BMW of Orland Park responded

Thank you for your review! We're glad to hear James took care of the issue quickly and has your repair already scheduled. We appreciate your patience and look forward to getting everything resolved as soon as the part arrives! Best Wishes, BMW Of Orland Park

June 07, 2025

It was very clean and the staff is extremely attentive and friendly. Everyone is very helpful More

by EVA8GB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dion Grace
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Hatchett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Jakubowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Pool
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Scanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory Kazienko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Liz Cornelius
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Snipe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 09, 2025 -

BMW of Orland Park responded

Thank you for the kind words! We're so glad you had a positive experience with our friendly and attentive team. We appreciate your feedback and look forward to welcoming you back soon! Best Wishes, BMW Of Orland Park

June 04, 2025

Thank you services was very good, I want to thank you again , I will come back again sure More

by MAHER.ELSEEH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Blunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Scanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2025 -

BMW of Orland Park responded

Thank you for reviewing BMW of Orland Park! It was so kind of you to share your experience, Maher.

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