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BMW of Orland Park - Service Center

Orland Park, IL

4.5
1,428 Reviews

1,428 Reviews of BMW of Orland Park - Service Center

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June 11, 2025

James is personable, knowledgeable, and helpful. Dealership is clean, comfortable, with a nice waiting area while your car is having surgery. More

by BONCZAK1
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hatchett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Jakubowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2025 -

BMW of Orland Park responded

Thank you for the positive feedback! We're delighted to hear that James provided excellent service and that you enjoyed our clean and comfortable facilities at BMW of Orland Park. We appreciate your support!

June 10, 2025

James Hatchett was fantastic as my service advisor, and I appreciated his professionalism. He communicated with me effectively every step of the way!! More

by JCTHRASHER1
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hatchett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2025 -

BMW of Orland Park responded

We're delighted to hear that James provided you with excellent service at BMW of Orland Park. Thank you for sharing your experience!

June 10, 2025

Great service! ! Marc Boomsma was fantastic and very helpful. Quality service, I would always recommend Orland BMW, Thanks much!! More

by HOLTS123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Boomsma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2025 -

BMW of Orland Park responded

Thank you for the glowing review! We're glad to hear that Marc provided fantastic service and made your experience at BMW of Orland Park a positive one. See you down the road!

June 10, 2025

During the many facets of the buying process, Dan helped answer several questions and pointed me at the resident genius for more information. The buying process was facilitated by the business office as a More

by edskates-indiana
Recommend Dealer
Yes
Employees Worked With
Dan Schedler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2025 -

BMW of Orland Park responded

We're delighted to hear that Dan and the team at BMW of Orland Park made your buying process smooth and informative. Thank you for sharing your experience, and we hope you're enjoying your new vehicle!

June 10, 2025

Everything was fine, the service to my X3 was excellent the vehicle feels like new. The waiting time was about 1hour and 20 minutes but they rotated the wheels and washed the car too. More

by RONYJET15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Kazienko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2025 -

BMW of Orland Park responded

We're delighted to hear that your X3 feels like new after visiting BMW of Orland Park! Thank you for sharing your experience, and we're glad the additional services made it worth the wait. Safe travels ahead!

June 10, 2025

James was very Knowledgeable, he listen to my concerns. I enjoyed of atmosphere the dealerships. More

by HUBBARDANDRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hatchett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2025 -

BMW of Orland Park responded

It was our pleasure to assist you. Thank you from all of us here at BMW of Orland Park!

June 08, 2025

Liz was absolutely phenomenal. She was courteous, professional and kind. She answered all my questions. Liz kept me informed and timely updated me with any changes. I truly app More

by VTVARNADO
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Cornelius
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2025 -

BMW of Orland Park responded

Thank you so much for your amazing review! We’re thrilled to hear Liz provided you with such courteous, professional, and attentive service. We’ll be sure to pass along your kind words—she truly is a valued member of our team. We appreciate your business and look forward to serving you again! Best Wishes, BMW Of Orland Park

June 08, 2025

My 8am appointment was extremely busy! I sat in line til service opened and. Then people were running in to get taken care of and not enough staff for the amount of 8am appointments. I had More

by RGSMILE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dion Grace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2025 -

BMW of Orland Park responded

Thank you for sharing your experience. We’re sorry to hear about the wait and the feeling of disorganization during your 8am appointment. We strive to provide efficient and seamless service, especially during busy times, and we regret we missed the mark this time. Your feedback is important, and we’ll share it with our team as we work to improve our scheduling and staffing to better serve our customers. We appreciate your patience and hope your next visit is much smoother. Best Wishes, BMW Of Orland Park

June 08, 2025

Professionalism, personable, and skilled advisor and technician. Neat and clean facility. Made it easy for me to do business with More

by TWGREENWOOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Kazienko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2025 -

BMW of Orland Park responded

Thank you for the wonderful feedback! We're glad to hear our advisor and technician delivered professional, personable, and skilled service. It's great to know our clean facility and smooth process made your visit easy. We appreciate your business and look forward to serving you again! Best Wishes, BMW Of Orland Park

June 07, 2025

Excellent service. Jason was very professional. He was very helpful in getting my car fixed./ More

by ROSEN.PHYLLIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Jakubowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2025 -

BMW of Orland Park responded

Thank you for the excellent review! We're happy to hear Jason provided professional and helpful service in getting your car fixed. We'll be sure to pass along your kind words—come see us anytime! Best Wishes, BMW Of Orland Park

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