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BMW of Orland Park

Orland Park, IL

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Employees
Reviews
Vehicles
4.5
1,487 Reviews
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11030 W 159th St

Orland Park, IL

60467

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Showing 1,487 reviews

December 31, 2024

I appreciate the service associate sending a Lift to retrieve my vehicle. At times Jason seemed dismissive. I waited over 45 minutes after paying 5k in repairs and my miles to service were not reset alt More

by T10TRINA
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Jakubowski
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 04, 2025 -

BMW of Orland Park responded

Thank you for sharing your experience. While I'm glad to hear that the service associate arranged a Lyft, it's disappointing to learn about the delay and oversight with resetting your miles. We strive for attentive service, so I apologize if we fell short this time. Please feel free to reach out if you'd like us to address any remaining concerns or questions. Thank you, Brian Coster - Service Manager - 708-460-4545

December 30, 2024

Always have a wonderful experience at BMW of Orlando Park. The dealership is always clean, the staff is friendly and knowledgeable. Tony is a really good service rep. He is knowledgeable, friendly and v More

by GREGORY3810
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hatchett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Scanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2024 -

BMW of Orland Park responded

It's fantastic to hear that Tony and the team at BMW of Orland Park consistently provide you with a wonderful experience. We appreciate your kind words about our clean dealership and knowledgeable staff! Looking forward to serving you again soon.

December 30, 2024

Working with Tony in Servicing was a pleasure. He provided updates and he's knowledgeable and very thorough. Will return soon to have my other services needed to be resolved. Thank you. More

by tradermoniluv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Scanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 31, 2024 -

BMW of Orland Park responded

Monica, we're delighted to hear that Tony provided you with excellent service at BMW of Orland Park. We look forward to assisting you again for your future servicing needs!

December 30, 2024

Great car buying experience! I would highly recommend! Peter and Joe were very knowledgeable and helpful! More

by mjohnson510
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Denbroeder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph DiGiovanni
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 31, 2024 -

BMW of Orland Park responded

Thank you for the recommendation! We're delighted to hear that Peter and Joe provided a great car buying experience at BMW of Orland Park. Enjoy your new ride!

December 30, 2024

James was very helpful in assisting with my request for an oil change as well as guiding me on warranty information and service plans. The cashier was pleasant and very patient. More

by LITISHA5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hatchett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

BMW of Orland Park responded

Thank you for sharing your experience with us at BMW of Orland Park! We're glad to hear that James and our cashier provided helpful service during your visit. We appreciate the feedback and look forward to serving you again in the future!

December 29, 2024

This dealership is prompt and extremely thorough. While waiting on my vehicle to my surprise I received a video description of my vehicle also conveying to me the work to be carried out. I had an app More

by HAYNESVENISE2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dion Grace
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Hatchett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Jakubowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Pool
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Scanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Shellberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew
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Dec 31, 2024 -

BMW of Orland Park responded

Thank you for sharing your experience with BMW of Orland Park! We're delighted to hear that our team provided thorough and timely service, complete with a video update. We appreciate your feedback and look forward to serving you again in the future!

December 29, 2024

Everyone was so helpful and went out of their way to help me and that is so impressive!! I am happy I have my car serviced with your service department More

by DDJKOS
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dion Grace
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Hatchett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Jakubowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 31, 2024 -

BMW of Orland Park responded

We're delighted to hear that our team at BMW of Orland Park impressed you with their helpfulness! Thank you for trusting us with your car's service needs.

December 29, 2024

Victoria Kendra was great, very knowledgeable about the vehicle I purchased. Her sales mgr. Answered all my questions. More

by MONEY45.TT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph DiGiovanni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Boomsma
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 31, 2024 -

BMW of Orland Park responded

It's fantastic to hear that Victoria and her sales manager provided you with knowledgeable service at BMW of Orland Park. We appreciate your feedback and hope you're enjoying your new vehicle!

December 28, 2024

JAMES is awesome very knowledgeable very supportive great professionalism very clear with advice. Make sure I understood what the expectations were and what my options were. More

by DEANDOY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hatchett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2024 -

BMW of Orland Park responded

Deandoy, we're delighted to hear that James provided you with such knowledgeable and supportive service at BMW of Orland Park. Thank you for sharing your experience!

December 28, 2024

My advisor James was really professional and accurate with the details about my X4 BMW More

by JACKSONMONICA30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hatchett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 30, 2024 -

BMW of Orland Park responded

We are glad to hear that James provided excellent service and information. Thanks for choosing BMW of Orland Park!

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