BMW of Norwood

Working with Tom was pleasant. When I first walked into the dealership it was like I wasn't even there. No one bothered to ask if I needed assistance. Then I saw Tom who was on a day off, took the time to the dealership it was like I wasn't even there. No one bothered to ask if I needed assistance. Then I saw Tom who was on a day off, took the time to answer my questions. It took about 3 weeks to agree on the numbers for the vehicle. I feel like the sales manager was being a little tight. Overall Tom is a good guy More

I WENT TO LOOK FOR A BMW CONVERTIBLE AND AS I WAS LOOKING AROUND I CAME A CROSS TOM AND HE SHOWED EXACTLY WHAT I WAS LOOKING FOR AND IN MY PRICE RANGE.TOM ANSWERED ALL OF MY QUESTIONS THAT I HAD AND HANDLED AROUND I CAME A CROSS TOM AND HE SHOWED EXACTLY WHAT I WAS LOOKING FOR AND IN MY PRICE RANGE.TOM ANSWERED ALL OF MY QUESTIONS THAT I HAD AND HANDLED ALL OF THE PAPER WORK,INFACT I BROUGHT A FRIEND DOWN TO NORWOOD TO LOOK AT A CONVERTIBLE AND INTRODUCED HIM TO TOM AND HE (TOM) HELPED MY FRIEND ALSO PURCHASE A CAR. More

Tom was a wonderful to work with. He was knowledgeable, friendly, and very professional. In the future, I'll only do business with BMW Gallery and with Tom! Peter H. Boston, Ma. friendly, and very professional. In the future, I'll only do business with BMW Gallery and with Tom! Peter H. Boston, Ma. More

Good experience would recommend to others and will most likely return in the future when it time for another BMW. Professional staff, courteous and responsive likely return in the future when it time for another BMW. Professional staff, courteous and responsive More

My experience far exceeded my expectations. Great service, great sales advisor, and overall very happy with my purchase. I will highly recommend the dealership and Sales Advisor to anyone I know inte service, great sales advisor, and overall very happy with my purchase. I will highly recommend the dealership and Sales Advisor to anyone I know interested in purchasing a new/used BMW. More

Tom was very helpful to my husband and I. We reviewed what we were looking for and he spent a lot of time going over the different car models. He was able to articulate the different features between mo what we were looking for and he spent a lot of time going over the different car models. He was able to articulate the different features between models and years which helped us quickly narrow down our search. Unfortunately for Tom, we found what we were looking for at a different dealership but hope to do work with him in the future and will absolutely recommend him to family and friends. More

The service, customer service, overall friendliness and professionalism, is Impeccable. I very please with my experience and would recommend BMW Norwood to my friends. Keep up the outstanding work. professionalism, is Impeccable. I very please with my experience and would recommend BMW Norwood to my friends. Keep up the outstanding work. More

Few words to describe Tom's service: Friendly, Honest, Knowledgeable, in sum, made me fell at home and confident to make the right choice! Congratulations to him! Knowledgeable, in sum, made me fell at home and confident to make the right choice! Congratulations to him! More

Tom Rivers was very helpful in finding me the right car for my needs. He was very attentive to my phone calls and emails and made sure he answered all of my questions. He was very curteous of my time and m for my needs. He was very attentive to my phone calls and emails and made sure he answered all of my questions. He was very curteous of my time and made sure I was his number 1 priority. The sales process was smooth. I was most impressed when I received my car and he spent the time with me to review the car and its equipment. I would have been lost if he didn't spend that extra time making sure I understood how the car works. I would recommend Tom Rivers to any of my relatives and friends. He definitely puts the customer first. More

Tom Rivers was very, very professional and helpful. This was for an Active E (prototype) lease which I know does not generate much commission, yet Tom was as available and polite as if this was the sale of was for an Active E (prototype) lease which I know does not generate much commission, yet Tom was as available and polite as if this was the sale of a $250,000. top of the line model. When this lease is over in 2 years I will be going to Tom first. More