BMW of Norwood

I give this dealer a COMPLETELY SATISFIED rating !!! I would say that if you are looking for a straight - forward and fast and friendly service BMW GALLERY OF NORWOOD is your dealer. After shopping at nu would say that if you are looking for a straight - forward and fast and friendly service BMW GALLERY OF NORWOOD is your dealer. After shopping at numerous dealers in the area , I felt right at home when I walked in. I set up an internet appointment with ANNA and she then introduced me to Renzo Otero , Rob Piccerno and Phil Driscoll. The rest , as they say is History. No less than 20 minutes after my Test drive I had agreed to numbers on a 2014 BMW X5. What was so important to me was the UNtypical process. There was zero of the " Let me go talk to my manager , back and fourth business". Simple and Straight Foreward would best describe Renzos' style.I knew what vehicle I wanted, He had it incoming,we agreed on a price and I will be driving it home when it arrives. Doesn't get any easier than that. If You are looking for a BMW and want a no hassle/pain free experience ask for RENZO OTERO - He , along with The BMW Norwood process is the reason I bought the vehicle. Thanks again Renzo Otero , Rob Piccerno and Phil Driscoll. I will see you guys for Service. More

I had a terrible service experience on my 2011 550 with BMW Gallery Norwood last month (they fixed none of the specific items that I asked them to address). I have called, emailed, done a live web chat, e BMW Gallery Norwood last month (they fixed none of the specific items that I asked them to address). I have called, emailed, done a live web chat, etc. , but no one has ever called me back or followed up. I keep getting email survey requests from BMW Gallery asking how I liked my service, blah blah and I fill them out with candor, but nothing happens. I cannot tell you how frustrating it is and am ready to shift to another dealer. I have always wanted a BMW and love my 2011 550 xDrive (the first BMW I have owned), but the service experience has been terrible compared to my experiences with the other luxury brands I have owned (Cadillac, Lexus and Acura). More

I bought my X6 here, serviced it here. They damaged it there. Tried to say they didn't, but, fixed the obvious damage that occurred there. I went back there, to buy a new 3 series, why I don't know... The there. Tried to say they didn't, but, fixed the obvious damage that occurred there. I went back there, to buy a new 3 series, why I don't know... They quoted me one price. When I went back, they increased the price by $5000 and stated they didn't know how that price was ever quoted. I walked, only to have the sales person call with a slightly higher then the first quoted price, but they would have to remove some of the luxury add-ons! ARE YOU KIDDING ME..! Stay away, I've learned my lesson. They say you learn something new everyday, I did! Now I'm passing it onto you. Move on, and don't shop Norwood BMW, or any of the gallery dealerships (I can't imagine they are any different)! More

I have been a customer of BMW Gallery in Norwood for years, for their outstanding service department, and for the pleasure of buying cars from Adrian Pirvu in the sales department. Adrian is the lowest years, for their outstanding service department, and for the pleasure of buying cars from Adrian Pirvu in the sales department. Adrian is the lowest pressure, most helpful, most informative, and most accommodating car sales person I have ever worked with. I originally went in about a 12-18 months ago to look at the new 3-series that was redesigned in 2012, and Adrian showed me around the cars and was happy to answer all of my questions as best as he could. I was unsure about the 3-series, because it was longer than I would like. I kept visiting and asking questions though, and Adrian was always happy to help me out. Then the X1 came out, and I was fascinated. Adrian knows that I tend to find out everything possible about a car that I'm interested in, and as he puts it "I sell the car myself". He helped me schedule test drives on all the trims I was interested in, check out trims in inventory so I could experience the options and features in person, and he introduced me to Rob, one of the sales managers, who is also always nice to work with. I had made up my mind: I would get an X1. I also made up my mind about options, and reviewed them thoroughly with Adrian. Adrian and Rob reviewed all of my feature selections to make sure the car had everything I wanted. Adrian ordered the car and kept me informed at every step, and patiently answered all my requests for updates. When the car came, Adrian made time for me to come see it late at night, and I took delivery, well after he was supposed to go home. That, is outstanding service. As for price, Adrian got me a very good deal on the X1. I'm really happy with the price I paid for such a fantastic car, all after such an outstanding car buying experience. More

I just recently purchased a previously used BMW 128I convertible and it was a very relaxed and pleasant experience from start to finish. Jay Garant greeted us with a big warm smile and made this an exc convertible and it was a very relaxed and pleasant experience from start to finish. Jay Garant greeted us with a big warm smile and made this an exciting and awesome experience, which car buying should be for all. Right? He personally oversaw body work that needed to be done to this vehicle and kept us informed daily of the progress. When we picked up the car it looked as though it had just rolled off the production line thanks to Jay's meticulous eye and for conveying our wants and needs to the body shop. Jay is a good communicator and went out of his way to accommodate our needs and wants. For a pleasant car buying experience at Gallery BMW please contact Jay Garant. More

Jay Garrant is not your typical car salesman. He is friendly,helpful, and informative. I started out knowing very little about the x3 and left knowing I couldn't live without one. I have owned the car friendly,helpful, and informative. I started out knowing very little about the x3 and left knowing I couldn't live without one. I have owned the car for a little over three months and I couldn't be happier. I have already recommended this dealership which is not the closest to where I live, and when I get ready to buy another I will go back. More

I have spoken to a rep from BMW of Norwood and feel comfortable deleting my prior review...I believe they have now made an adequate attempt to resolve my issue. comfortable deleting my prior review...I believe they have now made an adequate attempt to resolve my issue. More

For many years Kim Lexner is helping me to service my car. She is extremely friendly person and very knowledgable at the same time. During my last visit she helped to identify a problem that my car (201 car. She is extremely friendly person and very knowledgable at the same time. During my last visit she helped to identify a problem that my car (2011 X3) had for quite some time. She facilitated repair and quickly found me a loaner car. I received my car back next day and am enjoying driving since. There is a reason I'm driving 10 miles from Chestnut Hill to BMW Gallery in Norwood for service, having another BMW shop in walking distance from my work place in Boston. I highly recommend Gallery and if you are lucky to have Kim as your adviser, then, I'm sure, that you will never look for any other place to service your BMW. More

Needed 1 tire changed. Was told it would be 1.5 hours to wait. Ended up waiting two hours, despite the fact we had an appointment. This is entirely too long to have waited. I don't expect the speediness wait. Ended up waiting two hours, despite the fact we had an appointment. This is entirely too long to have waited. I don't expect the speediness of a pit crew, but please, I think for one tire 2 hours is a bit much. The excuse is "we're busy." Guess what, I'm busy too. Next time and next vehicle will be purchased and serviced elsewhere. More

Its always an exceptional, no-hassle experience at this dealership. I question why I even considered going anywhere else. This is the 3rd car that I purchased from them having purchased 2 pre-owned cars dealership. I question why I even considered going anywhere else. This is the 3rd car that I purchased from them having purchased 2 pre-owned cars in the past (from Alex Archer) and a new 2013 5 Series yesterday (from Ken Brien). I was offered a deal on a 2013 5 series at another dealer earlier in the week only to be told at the last minute that they don't actually have it and I would have to wait for the car which I thought I would be getting right away. I called Alex to see if they had a similar car and he had Ken Brien call me right back. We selected a car from their inventory in 5 min over the phone and agreed on price for a car that actually has more options - in a preferred color - for the same price as the other dealer. One hour later - after coming in for a test drive - I signed papers and took the car home later that afternoon (prepped, tank full, registered, delivered/ programmed and inspected). Save yourself time and trouble and try this dealer if you want an honest, friendly, no-hassle experience and an exceptional price. Ken Brien is the man to see if you are looking for a new BMW. And having had my other cars serviced there over the past few years I will offer the same recommendation for their exceptional service department. More