BMW of Norwood

Best car buying experience ever! My salesman Nelson provided excellent customer service, was very professional, and went above and beyond to make sure that I had a pleasant car buying My salesman Nelson provided excellent customer service, was very professional, and went above and beyond to make sure that I had a pleasant car buying experience. Bob, from client relations made the appointment for me to come in and expedited everything. I didn't waste time and everyone who I encountered from the receptionist to the lot people was friendly. Never felt pressured at any point and negotiating was smooth. The finance manager Jeffrey went over all my options and was very thorough. Tim, the delivery coordinator was the best and my M3 looked pristine. I've purchased vehicles from other dealers and would never consider going back again. However be assured that I'll only be doing business at BMW Gallery Norwood from now on! 5 stars. More

Service people scratched navigation screen Car was in for the 30K mile check. When I picked up the car, I noticed that the navigation screen had been scratched at the dealership. Car needs to Car was in for the 30K mile check. When I picked up the car, I noticed that the navigation screen had been scratched at the dealership. Car needs to be sent back to the dealer, which promised to replace the screen. More

Great Experience This is the third car I have bought with Adrian. He is always helpful, friendly and very easy to work with. Unlike my experiences with other salesme This is the third car I have bought with Adrian. He is always helpful, friendly and very easy to work with. Unlike my experiences with other salesmen at other dealerships/brands, Adrian actually listens to what I am looking for and I feel no pressure. He has never tried to convince me I want a car just because he has it on the lot etc.! I suspect I will go to him again More

My car buying experience at BMW Gallery of Norwood This is the second car I have bought from Adrian. Three years ago he was the one to go to and he continues to be the one to go to. When I started talk This is the second car I have bought from Adrian. Three years ago he was the one to go to and he continues to be the one to go to. When I started talking to him about a new car, he was willing to work with me to on the car I wanted at the price I wanted. Adrian continually went out of his way to make the buying experience as easy as possible for me. On price - he worked with me and I ended up with a great deal. No one does it better than Adrian. I will always go to him for my car needs. Thanks Adrian! More

Worst experience I have ever had This dealer is rude, the final straw was business manager hitting on girlfriend in front of me. You would expect more from a high line dealer. This dealer is rude, the final straw was business manager hitting on girlfriend in front of me. You would expect more from a high line dealer. More

2014 BMW 535I- Lemon Car The leased 2014 BMW 535 I - win # WBA5B3C5XED533365 -02/28/2014 , end up to be a lemon car-did not pass emission test , at the dealer service facili The leased 2014 BMW 535 I - win # WBA5B3C5XED533365 -02/28/2014 , end up to be a lemon car-did not pass emission test , at the dealer service facility , with 420 miles on it . Now this car is listed a used car , with 232 miles on it . Usually , the car odometer goes up , and not down . What that means _ the dealer was changing ( roll back ) the car milage ??? it is an fair practice procedure BMW gallery is doing ???? also they were forcing us to get a new BMW , with less features , but for the same price paid for the first leased BMW - $ 1, 800 .00- difference between the first and second car , and also not allowing us to get an lease agreement . Now , we are paying the lease for the old car , and having and much cheaper car , whit a lot of undisclosed safety issues !!!! Nice job BMW Gallery !!!! The worst of the worst experience I had on my life. We own 2 Audi A 8L . Nissan cars , but never ever had such bad experience !!! The WORST OF THE WORST !!!!!!! More

Excellent service from Teresa Mullen Teresa Mullen is a true professional. Our X5 was done on time and all work completed with no problems. Teresa made our service visit painless and free Teresa Mullen is a true professional. Our X5 was done on time and all work completed with no problems. Teresa made our service visit painless and free of any problems. Thank you Teresa for an excellent service experience! More

We went to Dealer Rater to find a high rated sales person at BMW Gallery in Norwood, MA. We found Jay Garant,contacted him and he informed me that he had been promoted and is no longer handling direct sellin at BMW Gallery in Norwood, MA. We found Jay Garant,contacted him and he informed me that he had been promoted and is no longer handling direct selling. After explaining to Jay that my wife (and I) do not enjoy the car buying experience he reassured me that he would have someone equally as professional contact me and that he would be in the back ground to ensure a low pressure buying experience. I found Jay to be very professional and pleasant to deal with and would recommend him. Soon after the call with Jay I received a call from Mario Carosi. Mario also reassured me that this would be a low pressure, pleasant experience. I set up an appointment with Mario for the next day and we meet with him. Both my wife and I found Mario to be very pleasant, knowledgeable and we're very happy with the experience. He is great! Here's where it started to go down hill. We are purchasing a new car for my wife and she wanted the new BMW 4 series convertible. Mario took us to look at one in their storage area and he walked us through all the features etc. That car was too high end for our needs so we discussed ordering one. He offered to let us drive a Coupe they had on the lot as it was very close to the one my wife would be ordering and we agreed. Mario brought the car to the front door and my wife sat in the drivers seat and I in the passenger seat. Mario then began to describe the features and while that process was going on a man walking by the front of the car turned and spit on the ground right on front of my wife and I and just kept walking. I asked Mario who that was and he told me it was Tom Murphy, their new car manager. We both said that was disgusting and went on the review of the 4 series. We test drove it and loved it. We returned and configured the car and Mario then took it to Tom Murphy who put a price on our trade that was $2,000.00 under KBB and informed Mario that he will not discount the 4 series convertible period due to this model being brand new. I told Mario had we known that we would have to pay full MSRP we never would have wasted his time. I apologized and he said that he would try to revisit the discount off MSRP the next day. As promised Mario called me the next morning and said that Tom Murphy decided to offer us an $800.00 discount but that's it, no more on the trade-in either. I thanked Mario for his time, great service and handling of our deal but that we would not over pay for a car under any circumstances, we just don't need a BMW that bad. We bought a new 2014 Audi the next day and had an excellent experience. If you are looking to purchase a BMW I would highly recommend Mario Carosi and Jay Garant but just ask if the BMW that you are looking to buy would be discounted before going to far. More

I was recently looking for a used car, I was really trying to decide between a new Jeep or a Used BMW 330, Which I really liked I went into BMW of Norwood on three separate occasions, and unfortunate trying to decide between a new Jeep or a Used BMW 330, Which I really liked I went into BMW of Norwood on three separate occasions, and unfortunately my experience lacked much to be desired. On all Three occasions I was greeted by a very nice young woman at their counter as you first walk in, But after that, I was on my own, not once did any salesman approach me or ask me if I needed assistance. I probably walked around for 2o mins each time, upstairs in their used car department and outside looking at the used cars on the lot. I was so insulted that I finally left, each time without a single person even saying Hello, Maybe I wasn't dressed to their specifications, or maybe they assumed I had no money, I have no idea. I am a professional, I own my own business, I dress accordingly. I did end up buying the new Jeep, and I'm very happy, If this is how BMW treats its customers, or if this is the image they wish to portray, Thank You, I want no part of it. as a side note, I called BMW of North America and told them of my experience, and they told me that each dealership is owned separately and they have no control over how they treat their customers. I can ssure you, that will be the last time I go there. More

I was there to buy my first bmw I thought buying a I was there to buy my first bmw I thought buying a luxury car would have been a great experience! The salesman was not friendly and was walking I was there to buy my first bmw I thought buying a luxury car would have been a great experience! The salesman was not friendly and was walking around like he was at the gym. Roger would talk to me about his watch and his vacation and not about the bmw i was buying I didn't feel like i was buying a car never mind a luxury car. Other then price i would not recommend this dealer to anyone I would have paid 1000 to 2000 more for a luxury buying experience. More