BMW of Norwood

We purchased BMW 5 Series in beginning of June 2020 but didn't receive the vehicle until over a month later. When we purchased the vehicle, my dealer Adrian promised that they will take care of the registr didn't receive the vehicle until over a month later. When we purchased the vehicle, my dealer Adrian promised that they will take care of the registration and delivery on time and I don't have to worry about anything but everything keeps delayed because of Covid. If they weren't so sure about the timing then they shouldn't make the promise in the first place. After several calls to find out the delivery date so in the end they told me that they will reimburse my first month of payment. However, it's be almost 3 months and I still haven't receive any check in the mail box regarding to the reimbursement yet. I called the salesman Adrian and left the voicemail. Never call back until a week later just to let me know that he needs to talk to his manager first. 2 Weeks later since that call, he called me again and asking me if I receive the check yet and I said no so he asked me to email him the copy of the first payment. I emailed him and it's been 2 weeks I still haven't hear anything back. I'm so tired of calling them all the time and receive no straight answer. They're playing games with customers. All they do is getting you buy their car and as soon as you sign the paperwork, they don't care about you anymore because they already got their money. I don't know who has the control of the reimbursement they're talking about. I contacted BMW North America they told me I have to talk to BMW of Norwood and this whole thing makes me very upset and frustrated and not sure if I want to come back to this dealership in the future. More

Always a great purchase experience I've been dealing with BMW Norwood for many years (having purchased many vehicles there). I wouldn't go anywhere else and highly recommend this deale I've been dealing with BMW Norwood for many years (having purchased many vehicles there). I wouldn't go anywhere else and highly recommend this dealership. Quality of vehicles, price, service and top notch management and sales staff. More

Awesome service as always. Didn’t realize how dirty inside windows were until after oil change visit. Made my day. And employees are always upbeat and helpful. inside windows were until after oil change visit. Made my day. And employees are always upbeat and helpful. More

Very prompt and responsive- Service team was courteous and professional for sure! I really appreciate Francisco being available and responding via text! His delivery was thoughtful and genuine. No one wan and professional for sure! I really appreciate Francisco being available and responding via text! His delivery was thoughtful and genuine. No one wants to hear that they have to spend more money than expected. He was great! More

Always great service! Highly recommend Carlos as your service advisor. He is by far one of best service advisors I’ve worked with at any dealership. service advisor. He is by far one of best service advisors I’ve worked with at any dealership. More

I had a problem in electrical brake light system on my 228i BMW. The service department to the rescue! The service department arranged for a “loaner”. The procedure for a loaner car was efficient and p 228i BMW. The service department to the rescue! The service department arranged for a “loaner”. The procedure for a loaner car was efficient and painless. The repair to the car was fast, efficient and under warranty. Thank you BMW Service Department. More

Service Department The Service Department is awesome! Francisco my Service Manager is the best. He provides an exceptional level of service. I have been a 4 plus year cl The Service Department is awesome! Francisco my Service Manager is the best. He provides an exceptional level of service. I have been a 4 plus year client. More

We stumbled upon the dealership by accident and ended up buying a car thanks to the incredible service we received by Jason Nassif! We were u decided on a vehicle and he was super knowledgeable and answere buying a car thanks to the incredible service we received by Jason Nassif! We were u decided on a vehicle and he was super knowledgeable and answered every question that we had. Finance guy Edison was incredible too! Thanks for the great explanation! More

Oil, Lube & Filter maintenance Another great experience with Teresa Mullen who is a long time constant service representative that always provides exceptional service and keeps the Another great experience with Teresa Mullen who is a long time constant service representative that always provides exceptional service and keeps the consumer((Car Owner) in mind. Car was washed, vacuumed, and ready within 90 minutes. Thank You BMW Gallery! More

Very good service Service was fast and courteous. A new loaner was offered which many BMW dealer don’t offer anymore (such as Sudbury).. I will come back for service o Service was fast and courteous. A new loaner was offered which many BMW dealer don’t offer anymore (such as Sudbury).. I will come back for service or sales. More