BMW of Norwood

Excellent She is pleasant and also understands the issues. Solve the problem the first time. I would recommend working with her to anyone. Great job Theresa. She is pleasant and also understands the issues. Solve the problem the first time. I would recommend working with her to anyone. Great job Theresa. More

Superb customer service and Sales team The most pleasant experience purchasing a BMW at this dealership. Rob Picerno and his sales team do a superb job every step of the way. No hard sales The most pleasant experience purchasing a BMW at this dealership. Rob Picerno and his sales team do a superb job every step of the way. No hard sales tactics, no pressure, no nonsense. It was the smoothest business transaction ever. Highly recommend. More

My first BMW service experience I was not greeted or welcomed by my “service advisor” in any way shape or form. I sat down and was scolded like a child for being “behind “ Never will I was not greeted or welcomed by my “service advisor” in any way shape or form. I sat down and was scolded like a child for being “behind “ Never will return and I informed the advisor of my disappointment. No hello, how are you. It was terrible. More

A little bit unconvenince. Over my experience was good. Your dealer need to offer free car rental if customer’s car need to stay overnight for fixing. Nissan, Toyota and accura Over my experience was good. Your dealer need to offer free car rental if customer’s car need to stay overnight for fixing. Nissan, Toyota and accura offer this. More

Top notch service department. Excellent service and quality lead by Stan Sooklal and Teresa Mullen. Highly recommend this location as the team in place is professional and will do Excellent service and quality lead by Stan Sooklal and Teresa Mullen. Highly recommend this location as the team in place is professional and will do their best to cater to your needs. More

car was towed and dropped off over the weekend My customer service rep picked up my vmail and email over the weekend and handled everything flawlessly. Dan McDonald was in constant communication th My customer service rep picked up my vmail and email over the weekend and handled everything flawlessly. Dan McDonald was in constant communication throughout the Sat night dropoff thru the Tuesday pickup. More

Out of Warranty Electrical Problem My car is 8 years old and has about 176,000 miles on it, and recently developed an electrical problem. My trusted BMW independent mechanic recommende My car is 8 years old and has about 176,000 miles on it, and recently developed an electrical problem. My trusted BMW independent mechanic recommended visiting a dealership for my electrical issue, so I took it to BMW Gallery of Norwood since they did two recalls for me in Fall 2018. Kaiser Rivera was my Service Advisor and he was great. He actually listened to my concerns, and what steps I had already taken to identify the problem, and made recommendations about how to prioritize the diagnostic and potential repairs. Even better, he was honest about how long it would take and approximate costs. When necessary, I will return to BMW Gallery of Norwood for service and warranty work. Can’t speak to the sales staff. Strangely, I learned that this dealership is part of the Prime Automotve Group. Bought, and serviced for 6 years, a Honda Fit at Prime West Roxbury Honda. Their sale staff were not good, and the service advisors were hit or miss at best. More

Never again! Purchased a brand new 2012 X3 from this dealership. Had mostly all service visits from this dealership. Car had major issues at 60k miles and 69k m Purchased a brand new 2012 X3 from this dealership. Had mostly all service visits from this dealership. Car had major issues at 60k miles and 69k miles. Dealership tried to strong arm me to buy a new BMW and receive minimal amount for trade in. Would not meet me in person to discuss as promised. Never again this dealer or a BMW. More

BMW Gallery is extremely professional and courteous Everyone at the dealership, from the individuals who greet you in the garage to the service personnel are terrific. They are respectful of your time a Everyone at the dealership, from the individuals who greet you in the garage to the service personnel are terrific. They are respectful of your time and keep you informed every step of the way regarding the service required and cost. More

Very helpful Carlos was very helpful. He answered all the questions I asked and I liked that he was corcerned about my safety I really appreciated it 🤙🏻 Carlos was very helpful. He answered all the questions I asked and I liked that he was corcerned about my safety I really appreciated it 🤙🏻 More