BMW of Norwood

Quality service. I needed tire work last minute and the service Dept at BMW of Norwood scheduled me in the next day, with a fully booked day on their schedule. They we I needed tire work last minute and the service Dept at BMW of Norwood scheduled me in the next day, with a fully booked day on their schedule. They were happy to accommodate my service needs. Fixed a leaky tire and recommended a full tire replacement due to the wear bars showing through. They did this all in the same afternoon. Very happy with the accommodations and quality of professional service. More

Excellent Service - we drive 50 miles for it!! As always this team from sales to service are incredible we actually drive over 50 miles to service our car at Norwood -Prime Motor Group! They are fa As always this team from sales to service are incredible we actually drive over 50 miles to service our car at Norwood -Prime Motor Group! They are fast efficient and always a pleasure to deal with! More

Best experience Such a smooth transaction Jake Archer was amazing and attentive to every detail The whole experience was wonderful and i highly recommend BMW Alex Such a smooth transaction Jake Archer was amazing and attentive to every detail The whole experience was wonderful and i highly recommend BMW Alex Archer made the deal work for us! More

Service experience The customer service consultants at BMW Gallery are extremely knowledgeable and always accommodating. They take the time to explain the issue and cost The customer service consultants at BMW Gallery are extremely knowledgeable and always accommodating. They take the time to explain the issue and cost Of the service needed on your car. More

Excellent Service Brought my car in for a recall and they took care of me and my car. Offered me a shuttle home and when the car was ready the next morning I was offere Brought my car in for a recall and they took care of me and my car. Offered me a shuttle home and when the car was ready the next morning I was offered a ride back to the dealer to pick up my car. I was shocked, I could not believe that any car dealer would do this but only at BMW will I have this type of service. That’s why I am a repeat customer and will continue to be. More

After all it is a BMW In for a recall on turbo water pump, suspension work and valve seals. Technicians found some other needed maintenance items. Work is impeccably docume In for a recall on turbo water pump, suspension work and valve seals. Technicians found some other needed maintenance items. Work is impeccably documented requests are not executed prior to approval and they are always happy to explain anything that is unclear. In short, you get exactly what you pay for. Loaners are always clean and current model so a little extended test drive never hurts. Car drives and feels like new. Should be good for the next 10k for an oil change and general servicing. More

Very Helpfull!!! Although I did not buy a car at the dealership I would like to acknowledge how helpful Heather Dumas (finance manager) in providing information regard Although I did not buy a car at the dealership I would like to acknowledge how helpful Heather Dumas (finance manager) in providing information regarding various products. I found her very professional and available to me to answer various questions, etc. She is an asset to the dealership. Additionally Jason the sales person I worked with was great even though I did not buy a car. More

Good work but lack of a call about inspection very upsetting Scheduled a state inspection and detail job two weeks ago through the website. Arrived for my appointment and was told that the dealership no longer d Scheduled a state inspection and detail job two weeks ago through the website. Arrived for my appointment and was told that the dealership no longer did state inspections. Since the appointment was made at the end of the month, if I had know ahead of time that the dealer could not do the inspection I would have gone somewhere else that day for the inspection, and come back to the dealer for the detailing at a later date. The fact that I received no heads up tells me that the dealer did not consider my time valuable. The work they did on the detailing was great, and I may go back for that type of service. However, I don’t see how I can trust them for important service work. Especially work where time may be an issue. For example, if in the future they tell me a job may take more than 2 days, I will probably go elsewhere, because I do not believe Gallery considers my time valuable and they may not be concerned if the job stretches into a 3 day (or longer). The quality of post purchase service was the reason I moved from Herb Chambers to Gallery. After only one year with my X3 I am concerned I am already dealing with a similar issue. More

Not what it once was Service has been exemplary for over a decade. But, yesterday I was a number expected to know their process. Even the review process is now canned and Service has been exemplary for over a decade. But, yesterday I was a number expected to know their process. Even the review process is now canned and forced. More

Great experience My sales person, Jake, was more collaborative than pushy. He heard what I valued and what I didn't care about and found me just the right car. It was My sales person, Jake, was more collaborative than pushy. He heard what I valued and what I didn't care about and found me just the right car. It was used with minimal mileage. He advocated with management to come to a price that made me feel like I got a true value. I highly recommend him and the dealership! More