BMW of Norwood

I fully understand the age of my vehicle and that it may not reflect the newest models in terms of luxury or technology. However, when I brought my vehicle to the dealership where it was designed and sold, not reflect the newest models in terms of luxury or technology. However, when I brought my vehicle to the dealership where it was designed and sold, I expected it to be serviced with professionalism, care, and expertise regardless of its age. I have been to the Norwood BMW dealership three times in less than one week, and my original issue still has not been resolved. I initially came in for a diagnostic check and clearly explained the problem I was experiencing, including additional comments outlining exactly what I needed addressed. I followed the recommendations provided by BMW staff, approved the suggested repairs, and paid for them out of pocket after being reassured that the issue would be resolved. Despite this, my vehicle still does not blow hot air. When I returned again, I was told another diagnostic was needed and was then informed that there may be an issue with the radiator. This is extremely frustrating. If the radiator was contributing to the problem, it should have been identified during the initial diagnostic, especially given the symptoms I described from the start. At no point was the radiator mentioned in the first approval or repair plan, which raises serious concerns about the accuracy and thoroughness of the diagnostics performed. I trusted BMW’s expertise and followed all recommendations, yet I am now being asked to continue paying for additional diagnostics without resolution. I do not feel supported as a customer, nor do I feel my concerns were taken seriously. No discounts or accommodations were offered despite multiple visits and unresolved issues. This situation has been aggravating, disappointing, and unacceptable. I am seeking a fair and reasonable resolution to this matter and will continue to pursue one until it is addressed properly. More

I’m a First time customer and I will say this was excellent customer service. The service advisor made sure my wife and I were well taken care of from arrival to departure. excellent customer service. The service advisor made sure my wife and I were well taken care of from arrival to departure. More

I recently had a truly exceptional experience at this dealership. The staff were incredibly professional and consistently helpful throughout my visit. Every interaction I've had here has been a great exp dealership. The staff were incredibly professional and consistently helpful throughout my visit. Every interaction I've had here has been a great experience, reflecting the high standards of the team. I particularly want to commend Teresa for her outstanding service. Her attentiveness and willingness to assist made a significant difference. It's clear that a strong emphasis is placed on customer satisfaction. I highly recommend this establishment for anyone seeking a positive automotive purchasing or service journey. More

Gotta be the slowest service in history of purchasing a car, and picking up a car. You guys have to do something about that it’s awful. car, and picking up a car. You guys have to do something about that it’s awful. More

Consistent with BMW, first time I have been to this location and the service and communication was top notch. I felt taken care of, and in great hands. location and the service and communication was top notch. I felt taken care of, and in great hands. More

Great service kind, quick and efficient like always not a long wait at all thanks again. long wait at all thanks again. More

I came in for my first service call, oil change and check up, and everything was done in a timely manner. During this visit I was asked questions regarding the car, as part of the checkup, to make sure th up, and everything was done in a timely manner. During this visit I was asked questions regarding the car, as part of the checkup, to make sure that everything was working properly and to my satisfaction. As I was waiting for the service to be done the waiting area was very comfortable, with refreshments, and even had a more secluded area, which gave me the opportunity to pull up my laptop and take care of a few work-related issues. My service representative, RJ, was the best and I look forward to working with him in the future More

Norwood BMW was fantastic. We dealt with Roger who was very informative and easy to work with. We ended up buying an X3. I would recommend to anyone. We dealt with Roger who was very informative and easy to work with. We ended up buying an X3. I would recommend to anyone. More

Professional courteous service by a dedicated team. My second visit to this dealership and because of the service I received, I will purchase again here in the future My second visit to this dealership and because of the service I received, I will purchase again here in the future More

Professional, friendly and experienced staff! Went out of their way to satisfy my requests. Client Went out of their way to satisfy my requests. Client More