BMW of Norwood

Excellent service as usual On time, clean, vacuumed car and quality service. Short wait to check in and get started. Wait area upstairs is best with coffee and bagels On time, clean, vacuumed car and quality service. Short wait to check in and get started. Wait area upstairs is best with coffee and bagels More

Very helpful and knowledgeable staff and management Everything a well run dealership should be! Well maintained showroom, good test driving experience, good knowledge of their product. No sales pressur Everything a well run dealership should be! Well maintained showroom, good test driving experience, good knowledge of their product. No sales pressure, sincere desire to serve the customers needs. More

Carlos is the best I've exclusively brought my BMW's to the BMW of Norwood for all of my maintenance needs. The staff is always friendly, fast and accurate. Carlos is I've exclusively brought my BMW's to the BMW of Norwood for all of my maintenance needs. The staff is always friendly, fast and accurate. Carlos is the advisor i've seen the most and can't speak highly enough of his service. Thank you, Carlos!!! More

Always outstanding I always buy and service my car at this dealership and I was always content , they have excellent customer service and they communicate well with thei I always buy and service my car at this dealership and I was always content , they have excellent customer service and they communicate well with their clients . Thanks Ali Kourous my advisor for all the help ! More

Service Positive experience with BMW of Norwood. I am a loyal customer. I have purchased many cars from them because of the high quality of the cars and po Positive experience with BMW of Norwood. I am a loyal customer. I have purchased many cars from them because of the high quality of the cars and positive experience with the dealership. Service was performed in a timely manner and explained to me. My car was returned to me cleaned and staff was friendly and polite. More

Service As always very happy with the service experience at BMW Norwood. The staff are very polite and professional. The dealership is also a welcoming plac As always very happy with the service experience at BMW Norwood. The staff are very polite and professional. The dealership is also a welcoming place to wait while car is being serviced. More

awful as usual Another disappointing visit in which I found once again a complete lack of caring about service. Was told 1.5 hours for recall service. When I arrived Another disappointing visit in which I found once again a complete lack of caring about service. Was told 1.5 hours for recall service. When I arrived was told they have to let car cool two hours before even touching. Stupidly and against my better judgement, I asked for price on oil leak and front brake hoses. Was given a $4000 number. That’s it. No breakdown whatsoever as to parts/labor. No listing of part names/numbers. Nothing. As if they really didn’t even look at the problem to diagnose. Just a Mickey Mouse operation. Disgusting. I have NEVER had anything of a decent visit with this dealer. I can tell you another story of how I needed coolant so stopped at this dealer, as I was close by. The parts gift shop was locked 1/2 hour before the posted closing and the sales staff REFUSED to find a key to open it. They were too busy in the sales room in their three piece suits yukking it up selling cars. They were laughing that I insisted the shop should be open before regular closing time. This is how this place operates. All sales, then a big (you know what) you after that. Mostly it is a figurative (you know what) you, but I essentially got the literal (you know what) you that day. That is how this place operates. Also, they didn't bother even responding to my emails about this recent incident afterwards. It wasn't until I posted a review on a public forum that I heard back here. Par for the course as they say...as I said, it's how they operate. Then I got an email from the service manager saying they will walk me through the estimate they "should have given to begin with." Then after that the dealership manager texted and argued they did nothing wrong or out of the ordinary. Are you still with me? Thought not...just a comedy show. More

Great Experience!! It was a pleasure to buy a car from BMW NORWOOD. They made everything so easy, stressless and just a wonderful experience. I definitely recommend th It was a pleasure to buy a car from BMW NORWOOD. They made everything so easy, stressless and just a wonderful experience. I definitely recommend them to anyone. More

Excellent Service Department I drove from Cape Cod because of poor service experience . I will definitely use this dealer in future . Great service experience all around . Daniel I drove from Cape Cod because of poor service experience . I will definitely use this dealer in future . Great service experience all around . Daniel Drinkwater was very accommodating . More

Very Satisfied Upon arrival I a warm greeting bye the staff and seated in the waiting room, within less than 5 minutes I was called by the service advisor (Mr. Drink Upon arrival I a warm greeting bye the staff and seated in the waiting room, within less than 5 minutes I was called by the service advisor (Mr. Drinkwater) to discuss the reason for my visit. More