BMW of Norwood

What to say about BMW of Norwood that hasn't been said before, Ali Ali Ali has been exceptionally courteous professional and so kind to me. Everyone has been very kind from the gentlemen when you pull in before, Ali Ali Ali has been exceptionally courteous professional and so kind to me. Everyone has been very kind from the gentlemen when you pull in the service entrance to the gentlemen that walk you upstairs to the advisors to the detailers, which my next appointment will be to get a detail..., and to the receptionist that takes your payments is just marvelous. I changed dealerships because of the kindness honesty and thoroughness of repairing my BMW X5 xdrive50i, just got her back and she is purring like the kitten she was made to be😉! Thanks to everyone! Please have a blessed day. More

Very professional place, I had a wonderful experience purchasing a brand new vehicle. Ask Francisco, He is the best sale person purchasing a brand new vehicle. Ask Francisco, He is the best sale person More

BMW of Norwood, courtesy of Anabel and Cameron, helped sort repairs to my vehicle with total efficiency and professionalism. They kept me informed, gave me a loaner vehicle, and took great care of me. T sort repairs to my vehicle with total efficiency and professionalism. They kept me informed, gave me a loaner vehicle, and took great care of me. Top marks! More

Teresa and the entire service team were great. Even with construction going on Teresa kept me informed and got my work done on time. Can’t wait for the updated faculties to be done. construction going on Teresa kept me informed and got my work done on time. Can’t wait for the updated faculties to be done. More

My brake was rotten and making noise. They even said they worn uneven and the car is under warranty. But they refuse to replace it. worn uneven and the car is under warranty. But they refuse to replace it. More

Dealership took my car in for service and did not perform the correct work or correctly diagnose my car. Totally waisted my time and then lied about being aboe to give me a loaner the correct work or correctly diagnose my car. Totally waisted my time and then lied about being aboe to give me a loaner More

This is the most honest and professional BMW dealership I have had the pleasure of becoming a customer. Ali was my advisor and I couldn't be more satisfied with him. have had the pleasure of becoming a customer. Ali was my advisor and I couldn't be more satisfied with him. More

The dealership is customer friendly. Provide good service. Answer questions. Usually try to accommodate appointments based on customer convenience. Punctual and keep up with timing. service. Answer questions. Usually try to accommodate appointments based on customer convenience. Punctual and keep up with timing. More

Great service area, I like the layout and it’s unique compared to most dealerships. Very clean and friendly staff. Though I will say, when getting my oil change done, you don’t need to trick a consumer i compared to most dealerships. Very clean and friendly staff. Though I will say, when getting my oil change done, you don’t need to trick a consumer into getting mileage interval services done like brake fluid exchanges etc. By saying if we don’t do it our service lights will stay on… a simple explanation of the benefits of these services is a much better approach then to pressure consumers into getting these services done. Some of us have backgrounds in the automotive industries and know how things work, you lose credibility when practicing this approach. Other than that, satisfied with the service and the friendliness of the staff, this dealer meets BMW dealer expectations. More

Their service charges are extremely inflated compared to what the BMW independant garages charge. They are also very slow to fix your car and they said they would wash the car after it was ready and the car what the BMW independant garages charge. They are also very slow to fix your car and they said they would wash the car after it was ready and the car was givin to me with dried soap and water spots all over the car and was dirty inside with grease all over the door panels and seats. Time to find a better and more conscientiousness place More